Chose Khoros Care
KC fails to punch up. More features, reliability etc come as an offering with other products.
Product | Rating | Most Used By | Product Summary | Starting Price |
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HelpCrunch | N/A | All-in-one software for better customer communication HelpCrunch toolset includes: Live chat Email marketing automation Simple Helpdesk It's a perfect solution for customer support, sales & marketing teams at SaaS, E-commerce, and any other online businesses. Acquire, convert more leads, and support your customers better. | $12 per month | |
Khoros Care | Enterprise companies (1,001+ employees) | Khoros Care enables brands to serve their customers on their preferred digital channels, reducing costs and increasing customer satisfaction and revenue. It Offers: Web chat & messaging gives customers convenient, efficient channels to engage brands, while giving brands a single consolidated platform to manage customer engagements at scale. Supporting the widest range of digital messaging channels, including; web chat, in-app, email, Facebook, Twitter, Instagram,… | N/A |
HelpCrunch | Khoros Care | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | Unlike most competitors, HelpCrunch's pricing is agent-based (not contacts-based) which gives you a full transparency of your chosen pricing plan and straightforward billing. Free 14-day trial is available to take the solution for a test drive. We're pretty flexible in terms of pricing. If you need a custom pricing plan - just message us via our website chat and we'll come up with a suitable pricing for your needs. | Pricing is variable based on the needs of the customer. | ||||||||||||||
More Pricing Information |
HelpCrunch | Khoros Care | |
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Considered Both Products | HelpCrunch No answer on this topic | Khoros Care |
Top Pros |
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Top Cons |
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HelpCrunch | Khoros Care | |
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Small Businesses | Gist Score 9.6 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Emplifi Social Marketing Cloud Score 8.9 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Emplifi Social Marketing Cloud Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
HelpCrunch | Khoros Care | |
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Likelihood to Recommend | 8.0 (4 ratings) | 8.0 (113 ratings) |
Likelihood to Renew | - (0 ratings) | 7.9 (80 ratings) |
Usability | - (0 ratings) | 6.5 (8 ratings) |
Availability | - (0 ratings) | 9.0 (2 ratings) |
Performance | - (0 ratings) | 9.0 (2 ratings) |
Support Rating | 10.0 (1 ratings) | 8.1 (10 ratings) |
In-Person Training | - (0 ratings) | 9.0 (2 ratings) |
Online Training | - (0 ratings) | 7.3 (1 ratings) |
Implementation Rating | - (0 ratings) | 7.6 (72 ratings) |
Ease of integration | - (0 ratings) | 6.4 (1 ratings) |
Product Scalability | - (0 ratings) | 8.1 (78 ratings) |
HelpCrunch | Khoros Care | |
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Likelihood to Recommend | HelpCrunch | Khoros (Formerly Spredfast + Lithium) |
Pros | HelpCrunch | Khoros (Formerly Spredfast + Lithium) |
Cons | HelpCrunch | Khoros (Formerly Spredfast + Lithium) |
Likelihood to Renew | HelpCrunch No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Usability | HelpCrunch No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Reliability and Availability | HelpCrunch No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Performance | HelpCrunch No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Support Rating | HelpCrunch | Khoros (Formerly Spredfast + Lithium) |
In-Person Training | HelpCrunch No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Implementation Rating | HelpCrunch No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Alternatives Considered | HelpCrunch | Khoros (Formerly Spredfast + Lithium) |
Scalability | HelpCrunch No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Return on Investment | HelpCrunch | Khoros (Formerly Spredfast + Lithium) |
ScreenShots | HelpCrunch Screenshots | Khoros Care Screenshots |