What users are saying about
8 Ratings
8 Ratings
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Score 8.3 out of 100
2 Ratings
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Score 7.1 out of 100

Feature Set Ratings

    Self Help Community

    HelpCrunch

    Feature Set Not Supported
    N/A
    9.1

    WixAnswers.com

    91%
    WixAnswers.com ranks higher in 1/1 features

    External knowledge base

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Attribute Ratings

    • HelpCrunch is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.0

    HelpCrunch

    80%
    4 Ratings
    7.3

    WixAnswers.com

    73%
    1 Rating

    Support Rating

    10.0

    HelpCrunch

    100%
    2 Ratings

    WixAnswers.com

    N/A
    0 Ratings

    Likelihood to Recommend

    HelpCrunch

    Pros: - It is very easy to deploy out of the box. - Has good integration with most large scale platform and Operating Systems. Cons: - Because it is SaaS based, the used cases are very specific.
    Read full review

    WixAnswers.com

    We only use it for the online knowledge base, so I can't speak to the rest of the functionality. However, building out the knowledge base works very well and is quick and easy to use.
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    Pros

    HelpCrunch

    • Fastest time to market - set up the application fast and easy.
    • The tags, filters, automated messaging and pop-ups are the best way to keep the potential customers engaged and achieve higher productivity.
    • Coolest dashboard where I can find all tabs, data, analytics, and insights to make better decisions and provide ultimate customer experience.
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    WixAnswers.com

    • Usability - very easy to set up, brand, configure and continue to add new articles ongoing
    • Localization - Connecting with Crowding allows to easily localize articles using AI
    • Article creation - very simple, easy to build, organize and publish.
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    Cons

    HelpCrunch

    • Not found any so far
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    WixAnswers.com

    • Localization - Although this works with crowdin integration, really would be great if it was all built in and more seamless.
    • Insights - very limited reporting, only goes back around 90 days.
    • New features - I haven't really seen any new features or functionality in the 2+ years I've been using it.
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    Pricing Details

    HelpCrunch

    Starting Price

    $12 per month

    Editions & Modules

    HelpCrunch editions and modules pricing
    EditionModules
    Basic - Live chat$12.001
    Premium - Live chat$21.002
    Basic - Live chat+Emails$25.003
    Premium - Live chat+Emails$43.004

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Unlike most competitors, HelpCrunch's pricing is agent-based (not contacts-based) which gives you a full transparency of your chosen pricing plan and straightforward billing. Free 14-day trial is available to take the solution for a test drive. We're pretty flexible in terms of pricing. If you need a custom pricing plan - just message us via our website chat and we'll come up with a suitable pricing for your needs.

    WixAnswers.com

    Starting Price

    $24 per agent / per month

    Editions & Modules

    WixAnswers.com editions and modules pricing
    EditionModules
    Self Service$241
    Multi-Channel$602
    Unlimited$803
    Call Center$564

    Footnotes

    1. per agent / per month
    2. per agent / per month
    3. per agent / per month
    4. per agent / per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional $80

    Additional Details

    The unlimited package ($80/month per user) includes all support channels in one platform.

    Support Rating

    HelpCrunch

    Always available, very knowledgeable, faster resolution.
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    WixAnswers.com

    No answers on this topic

    Alternatives Considered

    HelpCrunch

    HelpCrunch is more affordable than other alternatives on the market and offers better customer support.
    Read full review

    WixAnswers.com

    We ultimately selected Wix Answers for the price and that we could localize the platform and articles. WIth WixAnswers the cost is based on users, since our users were low the price was very economical for our needs.
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    Return on Investment

    HelpCrunch

    • Great price point.
    • Effective self service platform.
    • Good alerting solution.
    Read full review

    WixAnswers.com

    • Online knowledge base was critical for our platform. With the price that we pay for this service, it more than pays for itself.
    Read full review

    Screenshots

    Add comparison