HelpCrunch vs. WixAnswers.com

Pros: - It is very easy to deploy out of the box. - Has good integration with most large scale platform and Operating Systems. Cons: - Because it is SaaS based, the used cases are very specific.

Incentivized

We only use it for the online knowledge base, so I can't speak to the rest of the functionality. However, building out the knowledge base works very well and is quick and easy to use.

• Fastest time to market - set up the application fast and easy.
• The tags, filters, automated messaging and pop-ups are the best way to keep the potential customers engaged and achieve higher productivity.
• Coolest dashboard where I can find all tabs, data, analytics, and insights to make better decisions and provide ultimate customer experience.

• Usability - very easy to set up, brand, configure and continue to add new articles ongoing
• Localization - Connecting with Crowding allows to easily localize articles using AI
• Article creation - very simple, easy to build, organize and publish.

• Not found any so far

• Localization - Although this works with crowdin integration, really would be great if it was all built in and more seamless.
• Insights - very limited reporting, only goes back around 90 days.
• New features - I haven't really seen any new features or functionality in the 2+ years I've been using it.

Always available, very knowledgeable, faster resolution.

HelpCrunch is more affordable than other alternatives on the market and offers better customer support.

We ultimately selected Wix Answers for the price and that we could localize the platform and articles. WIth WixAnswers the cost is based on users, since our users were low the price was very economical for our needs.

• Great price point.
• Effective self service platform.
• Good alerting solution.

Incentivized

• Online knowledge base was critical for our platform. With the price that we pay for this service, it more than pays for itself.