What users are saying about
7 Ratings
7 Ratings
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Score 8.3 out of 100
1 Rating
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Score 7.3 out of 100

Likelihood to Recommend

HelpCrunch

Pros:- It is very easy to deploy out of the box.- Has good integration with most large scale platform and Operating Systems.Cons:- Because it is SaaS based, the used cases are very specific.
Anonymous | TrustRadius Reviewer

WixAnswers.com

We only use it for the online knowledge base, so I can't speak to the rest of the functionality. However, building out the knowledge base works very well and is quick and easy to use.
Darren VanderVort, CSPO | TrustRadius Reviewer

Feature Rating Comparison

Self Help Community

HelpCrunch
WixAnswers.com
9.1
External knowledge base
HelpCrunch
WixAnswers.com
9.1

Pros

HelpCrunch

  • Fastest time to market - set up the application fast and easy.
  • The tags, filters, automated messaging and pop-ups are the best way to keep the potential customers engaged and achieve higher productivity.
  • Coolest dashboard where I can find all tabs, data, analytics, and insights to make better decisions and provide ultimate customer experience.
Shahid Khan | TrustRadius Reviewer

WixAnswers.com

  • Usability - very easy to set up, brand, configure and continue to add new articles ongoing
  • Localization - Connecting with Crowding allows to easily localize articles using AI
  • Article creation - very simple, easy to build, organize and publish.
Darren VanderVort, CSPO | TrustRadius Reviewer

Cons

HelpCrunch

  • Not found any so far
Alan Smith | TrustRadius Reviewer

WixAnswers.com

  • Localization - Although this works with crowdin integration, really would be great if it was all built in and more seamless.
  • Insights - very limited reporting, only goes back around 90 days.
  • New features - I haven't really seen any new features or functionality in the 2+ years I've been using it.
Darren VanderVort, CSPO | TrustRadius Reviewer

Support Rating

HelpCrunch

HelpCrunch 10.0
Based on 1 answer
Always available, very knowledgeable, faster resolution.
Shahid Khan | TrustRadius Reviewer

WixAnswers.com

No score
No answers yet
No answers on this topic

Alternatives Considered

HelpCrunch

HelpCrunch is more affordable than other alternatives on the market and offers better customer support.
Anonymous | TrustRadius Reviewer

WixAnswers.com

We ultimately selected Wix Answers for the price and that we could localize the platform and articles. WIth WixAnswers the cost is based on users, since our users were low the price was very economical for our needs.
Darren VanderVort, CSPO | TrustRadius Reviewer

Return on Investment

HelpCrunch

  • Great price point.
  • Effective self service platform.
  • Good alerting solution.
Anonymous | TrustRadius Reviewer

WixAnswers.com

  • Online knowledge base was critical for our platform. With the price that we pay for this service, it more than pays for itself.
Darren VanderVort, CSPO | TrustRadius Reviewer

Screenshots

Pricing Details

HelpCrunch

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HelpCrunch Editions & Modules

Edition
Basic - Live chat$12.001
Premium - Live chat$21.001
Basic - Live chat+Emails$25.001
Premium - Live chat+Emails$43.001
  1. per month
Additional Pricing Details
Unlike most competitors, HelpCrunch's pricing is agent-based (not contacts-based) which gives you a full transparency of your chosen pricing plan and straightforward billing. Free 14-day trial is available to take the solution for a test drive. We're pretty flexible in terms of pricing. If you need a custom pricing plan - just message us via our website chat and we'll come up with a suitable pricing for your needs.

WixAnswers.com

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$80*

* per user, per month

WixAnswers.com Editions & Modules

Edition
Self Service$241
Multi-Channel$601
Unlimited$801
Call Center$561
  1. per agent / per month
Additional Pricing Details
Unlimited package ($80/month per user) includes all support channels in one platform. https://www.wixanswers.com/pricing

Rating Summary

Likelihood to Recommend

HelpCrunch
8.2
WixAnswers.com
7.3

Support Rating

HelpCrunch
10.0
WixAnswers.com

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