Helpdesk Pilot vs. Intercom
Helpdesk Pilot vs. Intercom
Product | Rating | Most Used By | Product Summary | Starting Price |
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Helpdesk Pilot | N/A | Helpdesk Pilot is a help desk software designed for Customer Support and IT Help Desk Management. It allows businesses to manage support services more efficiently, treating each and every incoming request as a unique, traceable ticket. | $4,140 per year | |
Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat |
Helpdesk Pilot | Intercom | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | ||||||||||||||
More Pricing Information |
Helpdesk Pilot | Intercom | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Helpdesk Pilot | Intercom | |||||||||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Helpdesk Pilot | Intercom | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Helpdesk Pilot | Intercom | |
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Likelihood to Recommend | - (0 ratings) | 9.0 (260 ratings) |
Likelihood to Renew | - (0 ratings) | 8.9 (19 ratings) |
Usability | - (0 ratings) | 8.8 (168 ratings) |
Availability | - (0 ratings) | 9.1 (1 ratings) |
Performance | - (0 ratings) | 9.1 (1 ratings) |
Support Rating | - (0 ratings) | 7.1 (10 ratings) |
Online Training | - (0 ratings) | 8.1 (2 ratings) |
Implementation Rating | - (0 ratings) | 7.5 (5 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
Helpdesk Pilot | Intercom | |
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Likelihood to Recommend | Tenmiles Corporation No answers on this topic | Intercom |
Pros | Tenmiles Corporation No answers on this topic | Intercom |
Cons | Tenmiles Corporation No answers on this topic | Intercom |
Likelihood to Renew | Tenmiles Corporation No answers on this topic | Intercom |
Usability | Tenmiles Corporation No answers on this topic | Intercom |
Reliability and Availability | Tenmiles Corporation No answers on this topic | Intercom |
Performance | Tenmiles Corporation No answers on this topic | Intercom |
Support Rating | Tenmiles Corporation No answers on this topic | Intercom |
Online Training | Tenmiles Corporation No answers on this topic | Intercom |
Implementation Rating | Tenmiles Corporation No answers on this topic | Intercom |
Alternatives Considered | Tenmiles Corporation No answers on this topic | Intercom |
Return on Investment | Tenmiles Corporation No answers on this topic | Intercom |
ScreenShots | Intercom Screenshots |