Helpdesk Pilot vs. Spiceworks Help Desk
Helpdesk Pilot vs. Spiceworks Help Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Helpdesk Pilot | N/A | Helpdesk Pilot is a help desk software designed for Customer Support and IT Help Desk Management. It allows businesses to manage support services more efficiently, treating each and every incoming request as a unique, traceable ticket. | $4,140 per year | |
Spiceworks Help Desk | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based… | N/A |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Helpdesk Pilot | Spiceworks Help Desk | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Helpdesk Pilot | Spiceworks Help Desk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Helpdesk Pilot | Spiceworks Help Desk | |
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Likelihood to Recommend | - (0 ratings) | 8.8 (82 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (29 ratings) |
Usability | - (0 ratings) | 8.6 (8 ratings) |
Availability | - (0 ratings) | 10.0 (3 ratings) |
Performance | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | - (0 ratings) | 8.7 (26 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (7 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
Helpdesk Pilot | Spiceworks Help Desk | |
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Likelihood to Recommend | Tenmiles Corporation No answers on this topic | Spiceworks Ziff Davis |
Pros | Tenmiles Corporation No answers on this topic | Spiceworks Ziff Davis |
Cons | Tenmiles Corporation No answers on this topic | Spiceworks Ziff Davis |
Likelihood to Renew | Tenmiles Corporation No answers on this topic | Spiceworks Ziff Davis |
Usability | Tenmiles Corporation No answers on this topic | Spiceworks Ziff Davis |
Reliability and Availability | Tenmiles Corporation No answers on this topic | Spiceworks Ziff Davis |
Support Rating | Tenmiles Corporation No answers on this topic | Spiceworks Ziff Davis |
Implementation Rating | Tenmiles Corporation No answers on this topic | Spiceworks Ziff Davis |
Alternatives Considered | Tenmiles Corporation No answers on this topic | Spiceworks Ziff Davis |
Return on Investment | Tenmiles Corporation No answers on this topic | Spiceworks Ziff Davis |
ScreenShots |