Helpdesk Pilot vs. Zendesk Suite
Helpdesk Pilot vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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Helpdesk Pilot | N/A | Helpdesk Pilot is a help desk software designed for Customer Support and IT Help Desk Management. It allows businesses to manage support services more efficiently, treating each and every incoming request as a unique, traceable ticket. | $4,140 per year | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Helpdesk Pilot | Zendesk Suite | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Helpdesk Pilot | Zendesk Suite | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Helpdesk Pilot | Zendesk Suite | |
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Likelihood to Recommend | - (0 ratings) | 8.3 (151 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (24 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
Helpdesk Pilot | Zendesk Suite | |
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Likelihood to Recommend | Tenmiles Corporation No answers on this topic | Zendesk |
Pros | Tenmiles Corporation No answers on this topic | Zendesk |
Cons | Tenmiles Corporation No answers on this topic | Zendesk |
Likelihood to Renew | Tenmiles Corporation No answers on this topic | Zendesk |
Usability | Tenmiles Corporation No answers on this topic | Zendesk |
Reliability and Availability | Tenmiles Corporation No answers on this topic | Zendesk |
Performance | Tenmiles Corporation No answers on this topic | Zendesk |
Support Rating | Tenmiles Corporation No answers on this topic | Zendesk |
Online Training | Tenmiles Corporation No answers on this topic | Zendesk |
Implementation Rating | Tenmiles Corporation No answers on this topic | Zendesk |
Alternatives Considered | Tenmiles Corporation No answers on this topic | Zendesk |
Return on Investment | Tenmiles Corporation No answers on this topic | Zendesk |
ScreenShots | Zendesk Suite Screenshots |