Bloomfire vs. Helpjuice

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Bloomfire
Score 9.5 out of 10
Enterprise companies (1,001+ employees)
Bloomfire provides knowledge engagement, aiming to deliver an experience that connects teams and individuals with the information they need to excel at their jobs. Their cloud-based knowledge engagement platform aims to give people one centralized, searchable place to engage with shared knowledge and grow their organization's collective intelligence.
$25
per month
Helpjuice
Score 8.3 out of 10
Enterprise companies (1,001+ employees)
Helpjuice is a web app that companies can use to keep their help pages up-to-date. Instead of answering the same question repeatedly, companies can use Helpjuice to keep track of content. This app includes analytics that enable businesses to see the content their users are searching for the most as well as content that needs improvement. The vendor says that companies that manage a support page full of FAQs and user guides can benefit from using Helpjuice. This app can be integrated…N/A
Pricing
BloomfireHelpjuice
Editions & Modules
Basic
$25.00
per month
No answers on this topic
Offerings
Pricing Offerings
BloomfireHelpjuice
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup Fee$25 No setup fee
Additional DetailsEvery Plan Comes With A 100% Money-Back Guarantee, No Questions Asked.
More Pricing Information
Community Pulse
BloomfireHelpjuice
Considered Both Products
Bloomfire

No answer on this topic

Helpjuice
Chose Helpjuice
Helpjuice all the way. Navigating is much easier and seems to index content much better IMO.
Top Pros
Top Cons
Features
BloomfireHelpjuice
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Bloomfire
-
Ratings
Helpjuice
6.5
2 Ratings
19% below category average
Organize and prioritize service tickets00 Ratings6.01 Ratings
Expert directory00 Ratings7.02 Ratings
Subscription-based notifications00 Ratings7.01 Ratings
ITSM collaboration and documentation00 Ratings6.02 Ratings
Ticket creation and submission00 Ratings5.01 Ratings
Ticket response00 Ratings8.01 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Bloomfire
-
Ratings
Helpjuice
8.0
3 Ratings
3% above category average
External knowledge base00 Ratings8.02 Ratings
Internal knowledge base00 Ratings8.03 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Bloomfire
-
Ratings
Helpjuice
7.6
2 Ratings
1% below category average
Customer portal00 Ratings8.02 Ratings
IVR00 Ratings6.01 Ratings
Social integration00 Ratings8.01 Ratings
Email support00 Ratings8.01 Ratings
Help Desk CRM integration00 Ratings8.01 Ratings
Best Alternatives
BloomfireHelpjuice
Small Businesses
Notion
Notion
Score 8.8 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Tridion
Tridion
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Tridion
Tridion
Score 9.0 out of 10
Salesforce Service Cloud
Salesforce Service Cloud
Score 8.7 out of 10
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User Ratings
BloomfireHelpjuice
Likelihood to Recommend
9.2
(174 ratings)
8.5
(3 ratings)
Likelihood to Renew
8.0
(5 ratings)
-
(0 ratings)
Usability
9.0
(14 ratings)
-
(0 ratings)
Support Rating
9.0
(15 ratings)
-
(0 ratings)
User Testimonials
BloomfireHelpjuice
Likelihood to Recommend
Bloomfire
Ad testing:
  • PTS: needed to bring a new senior marketing team member up to speed on how we got to our current TV campaign
  • Solution: Series featuring consumer insights, why specific spokesperson, agency brief, the entire creative process - scrips, animatics, rough cuts, feedback, and testing at each step. Including the actual creative from each step.
  • Total time to build: 1 hour
Concept testing:
  • PTS: things get lost, findable but version control
  • Solution: everything in one placeConcepts, testing, IHUTs, verbatims, videos with transcripts. Reduces the possibility of missing something, helps with any builds (reuse), but gives us a the chance to dig deeper. Example: search on terms like "indulgent", or "crispy" or "share" much faster
  • Total time to build: 1 hour
Read full review
Helpjuice
With the ability to set docs public and private, we've merged two repositories and solely work from Helpjuice. Not only is this easier, it also helps ensure the messaging is consistent internally and externally.
Read full review
Pros
Bloomfire
  • Quickly reach out to whatever employee segment you want to reach by posting a topic and it will send a notification to everyone in that group with a link to the posting.
  • Bloomfire saves all of the previous posts so in your free time you can go to the site, and explore the various range of topics others have posted. The information on there will only be as good as the person posting it, but it will be people within your company and industry posting it. So it will always be helpful.
  • Bloomfire is a place to be noticed by your peers. Have a great topic you want to express, my company allows all to post there as long as we keep it professional. So you can share your ideas or experiences in a safe and productive manner. But we do have some fun on there too!
Read full review
Helpjuice
  • Provides exact information
  • Practical Knowlege
  • Useful information
Read full review
Cons
Bloomfire
  • I would recommend adding a feature to combine different posts/series by job title (so in addition to the Revenue Ops category, there could be a structured walkthrough for Revenue Manager).
  • Live Q+A sessions for group onboarding initiatives.
  • Ability to label bookmarks by priority/job type.
Read full review
Helpjuice
  • It's pretty easy to use as is. The area when forms are uploaded can be improved, seems like it can be done with less effort.
Read full review
Likelihood to Renew
Bloomfire
Most likely we will renew, our team needs a refresher on possible opportunities to advance our usage and learning of opportunities to move this answer to a 10, can't live without it.
Read full review
Helpjuice
No answers on this topic
Usability
Bloomfire
Bloomfire is an easy-to-use platform for posting information and asking questions of my peers. It also has a user-friendly search capability. Yet like any other CMS, the secret to success rests in such items as the ability to use metadata to tag content or posts, and Bloomfire provides a wide range of options to make posting content and subsequently searching for it.
Read full review
Helpjuice
No answers on this topic
Support Rating
Bloomfire
I have not needed to pose questions to the support team yet, as it is a very simple piece of software to use, however, its help documents and the bot ready to answer questions let me know I am in good hands. The help center could load a little quicker, but that's my only complaint.
Read full review
Helpjuice
No answers on this topic
Alternatives Considered
Bloomfire
I like Bloomfire because it is more concise with the work I do whereas Google search engine would provide broader information. It has just been so user-friendly, and easier to use [than] I could have imagined. I would use this program over any other that I have tried in the past.
Read full review
Helpjuice
Helpjuice all the way. Navigating is much easier and seems to index content much better IMO.
Read full review
Return on Investment
Bloomfire
  • Feedback from users in being able to perform transactions for members has greatly improved.
  • There has been an increase in engagement of material presented in posts by learners in training classes.
  • Reps and agents say they feel confident they can easily locate information if ever there is a need on the front line.
Read full review
Helpjuice
  • Converting clients
  • Tickets management
  • Client management
Read full review
ScreenShots

Bloomfire Screenshots

Screenshot of You are provided with a variety of options to brand your Bloomfire community, such as customizing its colors, displaying your organization’s logo, and building a custom Promo Bar. This creates an aesthetic that truly reflects your company’s culture.Screenshot of Bloomfire features an AI-powered search that makes sharing and searching for information a lot easier. It deep indexes every word in each piece of content, regardless of whether it’s a PDF, slide deck, video, or any other file type. The platform also creates tags for your content automatically. And if a video is uploaded, Bloomfire automatically transcribes it, making the spoken words searchable and allowing users to jump to the exact part of a video where certain keywords appear.

All of those features result in an easy and smart searching experience. There’s no need to navigate through folders or guess file names. All you need to do is perform a search like you would with Google. When searching, you can further narrow down your results based on categories such as author and content type.Screenshot of Bloomfire's AI enables you to search and find the video you are looking for based on its audio contents.Screenshot of Use Bloomfire while you work seamlessly across your favorite apps.

Helpjuice Screenshots

Screenshot of MatterScreenshot of IntercomScreenshot of IdeoScreenshot of PagelinesScreenshot of JobberScreenshot of Hightower