Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Guru
Score 9.0 out of 10
N/A
Enterprise AI Search, Intranet, and Wiki in one platform. Guru lives in tools organizations already use, so no need to context switch. Users can find info across any app, have an expert help if the info can't be found, and let Guru proactively identify knowledge gaps, duplicate knowledge, and translate it to 100 languages.
$12
per month per user
Helpjuice
Score 8.3 out of 10
Enterprise companies (1,001+ employees)
Helpjuice is a web app that companies can use to keep their help pages up-to-date. Instead of answering the same question repeatedly, companies can use Helpjuice to keep track of content. This app includes analytics that enable businesses to see the content their users are searching for the most as well as content that needs improvement. The vendor says that companies that manage a support page full of FAQs and user guides can benefit from using Helpjuice. This app can be integrated…N/A
Pricing
GuruHelpjuice
Editions & Modules
Builder
$10*
per month per user
Enterprise
Custom
No answers on this topic
Offerings
Pricing Offerings
GuruHelpjuice
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup Fee$5,000 one-time fee per installationNo setup fee
Additional Details*Annual pricing. $12 when billed monthly.Every Plan Comes With A 100% Money-Back Guarantee, No Questions Asked.
More Pricing Information
Features
GuruHelpjuice
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Guru
-
Ratings
Helpjuice
6.5
2 Ratings
19% below category average
Organize and prioritize service tickets00 Ratings6.01 Ratings
Expert directory00 Ratings7.02 Ratings
Subscription-based notifications00 Ratings7.01 Ratings
ITSM collaboration and documentation00 Ratings6.02 Ratings
Ticket creation and submission00 Ratings5.01 Ratings
Ticket response00 Ratings8.01 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Guru
-
Ratings
Helpjuice
8.0
3 Ratings
3% above category average
External knowledge base00 Ratings8.02 Ratings
Internal knowledge base00 Ratings8.03 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Guru
-
Ratings
Helpjuice
7.6
2 Ratings
1% below category average
Customer portal00 Ratings8.02 Ratings
IVR00 Ratings6.01 Ratings
Social integration00 Ratings8.01 Ratings
Email support00 Ratings8.01 Ratings
Help Desk CRM integration00 Ratings8.01 Ratings
Best Alternatives
GuruHelpjuice
Small Businesses
Notion
Notion
Score 8.8 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Tridion
Tridion
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Tridion
Tridion
Score 9.0 out of 10
Salesforce Service Cloud
Salesforce Service Cloud
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GuruHelpjuice
Likelihood to Recommend
8.9
(183 ratings)
8.5
(3 ratings)
Likelihood to Renew
8.6
(12 ratings)
-
(0 ratings)
Usability
8.3
(11 ratings)
-
(0 ratings)
Availability
9.1
(4 ratings)
-
(0 ratings)
Performance
8.9
(4 ratings)
-
(0 ratings)
Support Rating
7.7
(27 ratings)
-
(0 ratings)
In-Person Training
9.1
(1 ratings)
-
(0 ratings)
Online Training
8.6
(2 ratings)
-
(0 ratings)
Implementation Rating
8.0
(6 ratings)
-
(0 ratings)
Configurability
7.6
(3 ratings)
-
(0 ratings)
Ease of integration
5.9
(2 ratings)
-
(0 ratings)
Product Scalability
8.6
(4 ratings)
-
(0 ratings)
Vendor post-sale
8.6
(4 ratings)
-
(0 ratings)
Vendor pre-sale
9.1
(4 ratings)
-
(0 ratings)
User Testimonials
GuruHelpjuice
Likelihood to Recommend
Guru Technologies
Guru has been amazing in making sure my team is well-prepared by giving them information that they have been lacking. Keeping things all in one spot has been a game-changer for my team, and there are no questions about where something is located. "It's in Guru!" has been my tagline for the last eight months (since implementation)! Guru has not been great as a content keeper of PowerPoint presentations. I am looking for a solution for this, but in the meantime, we are still using a computer file folder to store all of our presentation materials.
Read full review
Helpjuice
With the ability to set docs public and private, we've merged two repositories and solely work from Helpjuice. Not only is this easier, it also helps ensure the messaging is consistent internally and externally.
Read full review
Pros
Guru Technologies
  • I use it to help me remember what I did and to provide tutorials that frequently need to be repeated in order to assist other employees of the organization.
  • Configuring an FTP program is a method that is consistent with just minimal modifications each time.
  • the feature to pass verification to other team members and even have Guru flag articles for re-verification on a schedule is amazing.
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Helpjuice
  • Provides exact information
  • Practical Knowlege
  • Useful information
Read full review
Cons
Guru Technologies
  • It can be difficult to locate specific cards at times. I'm not sure if it's because of the tags used for search.
  • Guru appeared to be a good fit for our primary purpose of keeping procedures up to date. However, expanding that to organization users ended up being more difficult.
  • Text editing is somewhat limited and subtle. You'll have to experiment with formatting, to see if you can make your card seem the way you want it to.
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Helpjuice
  • It's pretty easy to use as is. The area when forms are uploaded can be improved, seems like it can be done with less effort.
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Likelihood to Renew
Guru Technologies
With Guru, information flows seamlessly through your organization, cutting through meeting and chat fatigue and giving your team time back to stop looking for information and do what you hired them to do. Guru does the heavy lifting to get you set up quickly, ensuring information is readily accessible when and where it’s needed, all while improving in quality over time
Read full review
Helpjuice
No answers on this topic
Usability
Guru Technologies
Guru has always been easy to use. The only feature that seems overly complex is the analytics section, which we don't tend to look at. We've never had any difficulty with creating collections, boards or cards, or with sharing them with our internal team or external partners.
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Helpjuice
No answers on this topic
Reliability and Availability
Guru Technologies
It syncs up to my email making it easy
Read full review
Helpjuice
No answers on this topic
Performance
Guru Technologies
Guru works fine for me, I have not encountered any issues
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Helpjuice
No answers on this topic
Support Rating
Guru Technologies
The only reason I do not give it a a ten is because I think there is still some room for improvement in meeting the different time zone needs of their customers, but overall their support is top notch. Friendly, capable, and quick.
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Helpjuice
No answers on this topic
In-Person Training
Guru Technologies
It help us to more familiarize via navigation
Read full review
Helpjuice
No answers on this topic
Online Training
Guru Technologies
It was done promptly with right depth of training.
Read full review
Helpjuice
No answers on this topic
Implementation Rating
Guru Technologies
It was a longer process to get it activated with all our cards and information. Once it was uploaded, it worked great for our team.
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Helpjuice
No answers on this topic
Alternatives Considered
Guru Technologies
First of all, when it comes to pricing, GURU was way more convenient and affordable at the same time. Also, with administrative organizational features, GURU has more to offer and more convenience as well. All in all, we, as a Team of managers in Fabfitfun, decided to go with GURU. We surely recommend this to our colleagues.
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Helpjuice
Helpjuice all the way. Navigating is much easier and seems to index content much better IMO.
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Scalability
Guru Technologies
Right now, only customer support using Guru
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Helpjuice
No answers on this topic
Return on Investment
Guru Technologies
  • Streamlined Knowledge Sharing: Guru has significantly improved Tripleseat's internal knowledge sharing. With its user-friendly platform, our team can easily create and access critical information, ensuring everyone stays on the same page. This has boosted collaboration and efficiency across different departments.
  • Enhanced Sales Enablement: Guru's role in building battle cards for our Sales team has been a game-changer. The platform provides quick and easy access to up-to-date, relevant content, helping our sales representatives stay well-informed and confident during customer interactions. This has positively impacted our sales process and customer engagement.
  • Responsive Support and Guidance: The Guru support team's responsiveness and willingness to assist have been invaluable. Whenever we've had questions or needed guidance, they've promptly scheduled meetings, offering insights and suggestions that have proven instrumental in optimizing our use of the platform. This proactive support has contributed to a positive overall experience with Guru at Tripleseat.
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Helpjuice
  • Converting clients
  • Tickets management
  • Client management
Read full review
ScreenShots

Guru Screenshots

Screenshot of VerificationScreenshot of Slack integrationScreenshot of Trending topics for SlackScreenshot of Browser extensionScreenshot of AnnouncementsScreenshot of Duplicate Detection

Helpjuice Screenshots

Screenshot of MatterScreenshot of IntercomScreenshot of IdeoScreenshot of PagelinesScreenshot of JobberScreenshot of Hightower