Serviceware Processes (helpLine)

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Serviceware Processes (helpLine)	Score 9.0 out of 10	N/A	helpLine was an ITSM solution developed by the European IT service software company of the same name headquartered in Germany, acquired by Serviceware and now representing the central process platform for the Serviceware Enterprise Service Platform, rebranded Serviceware Processes.	N/A

Pricing

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Serviceware Processes (helpLine)
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Serviceware Processes (helpLine)
Considered Both Products	Serviceware Processes (helpLine) Verified User Engineer Chose Serviceware Processes (helpLine) Unfortunately I have no experience with other products. Incentivized Helpful?
Top Pros	Pro Customer care number Pro Customer care Pro Care number
Top Cons	Minus Task management Minus Management tool Minus Better integrated

Features

Serviceware Processes (helpLine)

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	Serviceware Processes (helpLine) 8.9 1 Ratings 9% above category average
Organize and prioritize service tickets	10.01 Ratings
Expert directory	9.01 Ratings
Service restoration	6.01 Ratings
Self-service tools	9.01 Ratings
Subscription-based notifications	9.01 Ratings
ITSM collaboration and documentation	10.01 Ratings
ITSM reports and dashboards	9.01 Ratings

ITSM asset management

Comparison of ITSM asset management features of Product A and Product B
	Serviceware Processes (helpLine) 8.3 1 Ratings 1% above category average
Configuration mangement	9.01 Ratings
Asset management dashboard	9.01 Ratings
Policy and contract enforcement	7.01 Ratings

Change management

Comparison of Change management features of Product A and Product B
	Serviceware Processes (helpLine) 10.0 1 Ratings 18% above category average
Change requests repository	10.01 Ratings
Service-level management	10.01 Ratings

Best Alternatives
	Serviceware Processes (helpLine)
Small Businesses	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Medium-sized Companies	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Enterprises	Ivanti Neurons for ITSM Score 9.1 out of 10
All Alternatives	View all alternatives

User Ratings
	Serviceware Processes (helpLine)
Likelihood to Recommend	9.0 (1 ratings)
Support Rating	9.0 (1 ratings)

User Testimonials
	Serviceware Processes (helpLine)
Likelihood to Recommend	Serviceware You can build every business process with helpLine. The Code is completely free (C#). The only limitations you have are in the GUI, there you probably will miss something. But the Servicemask can be designed free. Incentivized Verified User Anonymous Read full review
Pros	Serviceware No implementation limits. Easy handling (masks can be designed freely). Various interfaces are available. With C# code a lot can be done. Incentivized Verified User Anonymous Read full review
Cons	Serviceware The task management tool could be better integrated. Relatively high memory usage for heavy users. Incentivized Verified User Anonymous Read full review
Support Rating	Serviceware In case of bugs or coding problems you have to be more specific. Otherwise, they are not forwarded to the development team or it is quickly said that a consultant has to look at this for a fee. Incentivized Verified User Anonymous Read full review
Alternatives Considered	Serviceware Unfortunately I have no experience with other products. Incentivized Verified User Anonymous Read full review
Return on Investment	Serviceware We can handle tickets faster. No double tickets anymore because of the contact assignment. One mailbox where every mail will be processed. Incentivized Verified User Anonymous Read full review
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