ChatBot vs. Helpshift
ChatBot vs. Helpshift
Product | Rating | Most Used By | Product Summary | Starting Price |
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ChatBot | Small Businesses (1-50 employees) | ChatBot is an all-in-one platform to create, deploy, and track chatbots across channels. With it the vendor states users can create chatbots in minutes with diverse templates and automate key tasks right away, or easily drag-and-drop new elements to adapt any template to your needs. ChatBot is ready to work out of the box, while AI algorithms help users improve responses over time. Design conversational experiences to build better relationships with customers.… | N/A | |
Helpshift | N/A | Helpshift is a help desk software deployed as an in-application SDK to provide users with in-app service. | $150 per month issue |
ChatBot | Helpshift | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Flexible Consumption-Based Pricing for Your Changing Needs. Only pay for the number of issues created each month. An issue is a customer problem or inquiry that is directed to an agent or a bot. Customers with greater usage receive a reduced per issue price. All packages come with 1,000 issues per month to get you started. | ||||||||||||||
More Pricing Information |
ChatBot | Helpshift | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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ChatBot | Helpshift | |||||||||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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ChatBot | Helpshift | |
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Small Businesses | Smith.ai Live Website Chat Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ChatBot | Helpshift | |
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Likelihood to Recommend | 8.0 (2 ratings) | 9.1 (4 ratings) |
Usability | - (0 ratings) | 9.0 (1 ratings) |
Support Rating | 8.0 (1 ratings) | 9.1 (2 ratings) |
ChatBot | Helpshift | |
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Likelihood to Recommend | LiveChat | Helpshift Inc. |
Pros | LiveChat | Helpshift Inc. |
Cons | LiveChat | Helpshift Inc. |
Usability | LiveChat No answers on this topic | Helpshift Inc. |
Support Rating | LiveChat | Helpshift Inc. |
Alternatives Considered | LiveChat | Helpshift Inc. |
Return on Investment | LiveChat | Helpshift Inc. |
ScreenShots | ChatBot Screenshots |