Helpshift vs. Jira Service Management
Helpshift vs. Jira Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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Helpshift | N/A | Helpshift is a help desk software deployed as an in-application SDK to provide users with in-app service. | $150 per month issue | |
Jira Service Management | N/A | Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of-the-box for service request, incident, problem and change management. Jira Service Management integrates seamlessly with Jira Software so that IT and development teams can work better together. Users… | $0 per month |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Flexible Consumption-Based Pricing for Your Changing Needs. Only pay for the number of issues created each month. An issue is a customer problem or inquiry that is directed to an agent or a bot. Customers with greater usage receive a reduced per issue price. All packages come with 1,000 issues per month to get you started. | — | ||||||||||||||
More Pricing Information |
Helpshift | Jira Service Management | |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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ITSM asset management |
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Change management |
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Helpshift | Jira Service Management | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Ivanti Neurons for ITSM Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Helpshift | Jira Service Management | |
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Likelihood to Recommend | 9.1 (4 ratings) | 5.8 (76 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (1 ratings) |
Usability | 9.0 (1 ratings) | 9.6 (2 ratings) |
Support Rating | 9.1 (2 ratings) | 9.1 (25 ratings) |
Helpshift | Jira Service Management | |
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Likelihood to Recommend | Helpshift Inc. | Atlassian |
Pros | Helpshift Inc. | Atlassian |
Cons | Helpshift Inc. | Atlassian |
Usability | Helpshift Inc. | Atlassian |
Support Rating | Helpshift Inc. | Atlassian |
Alternatives Considered | Helpshift Inc. | Atlassian |
Return on Investment | Helpshift Inc. | Atlassian |
ScreenShots | Jira Service Management Screenshots |