Helpshift vs. Microsoft Parature (Discontinued)
Helpshift vs. Microsoft Parature (Discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
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Helpshift | N/A | Helpshift is a help desk software deployed as an in-application SDK to provide users with in-app service. | $150 per month issue | |
Microsoft Parature (Discontinued) | N/A | Parature was a self-service customer support platform providing a self-service knowledge base to connect with customers across multiple channels, including email, the web, chat or social media. The company was acquired by Microsoft in January 2014 and reached EOL in 2017. Former users are encouraged to migrate to Microsoft Dynamics 365 Customer Service. | N/A |
Helpshift | Microsoft Parature (Discontinued) | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Flexible Consumption-Based Pricing for Your Changing Needs. Only pay for the number of issues created each month. An issue is a customer problem or inquiry that is directed to an agent or a bot. Customers with greater usage receive a reduced per issue price. All packages come with 1,000 issues per month to get you started. | — | ||||||||||||||
More Pricing Information |
Helpshift | Microsoft Parature (Discontinued) | |
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Top Pros |
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Top Cons |
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Helpshift | Microsoft Parature (Discontinued) | |||||||||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Helpshift | Microsoft Parature (Discontinued) | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Helpshift | Microsoft Parature (Discontinued) | |
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Likelihood to Recommend | 9.1 (4 ratings) | 6.7 (10 ratings) |
Likelihood to Renew | - (0 ratings) | 6.1 (10 ratings) |
Usability | 9.0 (1 ratings) | 2.0 (2 ratings) |
Availability | - (0 ratings) | 7.5 (2 ratings) |
Support Rating | 9.1 (2 ratings) | 1.0 (1 ratings) |
Helpshift | Microsoft Parature (Discontinued) | |
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Likelihood to Recommend | Helpshift Inc. | Microsoft |
Pros | Helpshift Inc. | Microsoft |
Cons | Helpshift Inc. | Microsoft |
Likelihood to Renew | Helpshift Inc. No answers on this topic | Microsoft |
Usability | Helpshift Inc. | Microsoft |
Reliability and Availability | Helpshift Inc. No answers on this topic | Microsoft |
Support Rating | Helpshift Inc. | Microsoft |
Alternatives Considered | Helpshift Inc. | Microsoft |
Return on Investment | Helpshift Inc. | Microsoft |
ScreenShots |