Brand Embassy (discontinued) vs. Helpshift
Brand Embassy (discontinued) vs. Helpshift
Product | Rating | Most Used By | Product Summary | Starting Price |
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Brand Embassy (discontinued) | N/A | Brand Embassy is now part of NICE inContact CXone (acquired May 2019). Brand Embassy is social customer service software designed to help companies with high volume social customer service prioritize and automate the customer experience. Incoming requests and mentions from social media, blogs and website forms are unified in one dashboard and routed to the most relevant customer service agent. Customers… | $39 per month | |
Helpshift | N/A | Helpshift is a help desk software deployed as an in-application SDK to provide users with in-app service. | $150 per month issue |
Brand Embassy (discontinued) | Helpshift | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Flexible Consumption-Based Pricing for Your Changing Needs. Only pay for the number of issues created each month. An issue is a customer problem or inquiry that is directed to an agent or a bot. Customers with greater usage receive a reduced per issue price. All packages come with 1,000 issues per month to get you started. | ||||||||||||||
More Pricing Information |
Brand Embassy (discontinued) | Helpshift | |
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Top Cons |
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Brand Embassy (discontinued) | Helpshift | |||||||||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Brand Embassy (discontinued) | Helpshift | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Brand Embassy (discontinued) | Helpshift | |
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Likelihood to Recommend | 2.0 (12 ratings) | 9.1 (4 ratings) |
Likelihood to Renew | 7.7 (5 ratings) | - (0 ratings) |
Usability | 1.0 (1 ratings) | 9.0 (1 ratings) |
Availability | 8.2 (1 ratings) | - (0 ratings) |
Support Rating | 3.0 (4 ratings) | 9.1 (2 ratings) |
Brand Embassy (discontinued) | Helpshift | |
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Likelihood to Recommend | Discontinued Products | Helpshift Inc. |
Pros | Discontinued Products | Helpshift Inc. |
Cons | Discontinued Products | Helpshift Inc. |
Likelihood to Renew | Discontinued Products | Helpshift Inc. No answers on this topic |
Usability | Discontinued Products | Helpshift Inc. |
Support Rating | Discontinued Products | Helpshift Inc. |
Alternatives Considered | Discontinued Products | Helpshift Inc. |
Return on Investment | Discontinued Products | Helpshift Inc. |
ScreenShots | Brand Embassy (discontinued) Screenshots |