What users are saying about
5 Ratings
5 Ratings
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Score 9 out of 100
1 Rating
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Score 9 out of 100

Likelihood to Recommend

Helpshift

If you need a good way for players to send in support tickets that propagates in real-time, Helpshift would be a service I'd recommend.
Anonymous | TrustRadius Reviewer

Yellow Messenger

Yellow Messenger is well suited for any conversational team you have working in your operations team, i.e. customer service, service desk etc.
Prafulla Prakash | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Helpshift
9.6
Yellow Messenger
Organize and prioritize service tickets
Helpshift
9.2
Yellow Messenger
Expert directory
Helpshift
8.4
Yellow Messenger
Subscription-based notifications
Helpshift
10.0
Yellow Messenger
ITSM collaboration and documentation
Helpshift
10.0
Yellow Messenger
Ticket creation and submission
Helpshift
10.0
Yellow Messenger
Ticket response
Helpshift
10.0
Yellow Messenger

Self Help Community

Helpshift
8.7
Yellow Messenger
External knowledge base
Helpshift
8.4
Yellow Messenger
Internal knowledge base
Helpshift
9.0
Yellow Messenger

Multi-Channel Help

Helpshift
9.7
Yellow Messenger
Customer portal
Helpshift
10.0
Yellow Messenger
Email support
Helpshift
9.2
Yellow Messenger
Help Desk CRM integration
Helpshift
10.0
Yellow Messenger

Pros

Helpshift

  • Their customer support is very responsive. If they have any problems, they fix them quickly.
  • They are constantly trying to improve and expand their offering, which is beneficial to our growing company.
  • It is very user-friendly and easy to manage. The analytics are pretty good as well.
Angel Brockbank | TrustRadius Reviewer

Yellow Messenger

  • Innovation - They excel in creating conversational bots. They can provide meaningful innovations & insights into the products they build for us
  • Automation - They can literally automate everything you need to automate
  • Customization - Their product & solutions are customizable to tailor one's needs specifically
Prafulla Prakash | TrustRadius Reviewer

Cons

Helpshift

  • While I am not an engineer; it is known that Helpshift can be a bit of a pain to get it implemented into our applications.
  • There are some issues with the badge when it comes to the notifications of messages that let the user know they have a reply from customer service.
  • The website dashboard that is used to respond to customers has trouble sometimes and is very slow.
Anonymous | TrustRadius Reviewer

Yellow Messenger

No answers on this topic

Usability

Helpshift

Helpshift 9.0
Based on 1 answer
Helpshift is really easy to use and set up. We enjoy the automation to automatically route certain issues to different smart folders. There's just a lot of flexibility in the functionality to make things work for our team in the best way. I didn't give it a 10/10 just because we need SMS/Apple Business Chat and Helpshift doesn't yet offer that. They also don't currently support social media channels but they are working on releasing that soon.
Angel Brockbank | TrustRadius Reviewer

Yellow Messenger

Yellow Messenger 10.0
Based on 1 answer
The customizations in the product that Yellow Messenger provides is awesome. This just increases the usability of the product multifold. I have seen their product evolve with the strategies we implement internally. Honestly, this is THE USP that Yellow Messenger has compared to others in the space.
Prafulla Prakash | TrustRadius Reviewer

Support Rating

Helpshift

Helpshift 9.1
Based on 3 answers
The few times we've had to contact them, they were courteous and gave us the information we needed swiftly.
Anonymous | TrustRadius Reviewer

Yellow Messenger

Yellow Messenger 9.0
Based on 1 answer
Support is great. We have a dedicated team helping out with emergencies. However, we also see the Yellow Messenger senior leadership getting involved proactively depending on the complexity of the problem at hand.
Prafulla Prakash | TrustRadius Reviewer

Alternatives Considered

Helpshift

One of the previous systems we used was Zendesk and it really only housed emails like Microsoft Outlook would: not very organized, very clunky to use, with long loading times. The meta data that is recorded by Helpshift was another deciding factor for the stakeholders as that data is very useful when trying to fully diagnose a customer's problem.
Anonymous | TrustRadius Reviewer

Yellow Messenger

No answers on this topic

Return on Investment

Helpshift

  • It's great to get a rough count of how players may feel about a specific event or release.
Anonymous | TrustRadius Reviewer

Yellow Messenger

No answers on this topic

Screenshots

Pricing Details

Helpshift

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Helpshift Editions & Modules

Edition
Starter$225.001
  1. Per Month
Additional Pricing Details

Yellow Messenger

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Yellow Messenger Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Helpshift
9.0
Yellow Messenger
9.0

Usability

Helpshift
9.0
Yellow Messenger
10.0

Support Rating

Helpshift
9.1
Yellow Messenger
9.0

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