Helpshift vs. Yellow.ai
Helpshift vs. Yellow.ai
Product | Rating | Most Used By | Product Summary | Starting Price |
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Helpshift | N/A | Helpshift is a help desk software deployed as an in-application SDK to provide users with in-app service. | $150 per month issue | |
Yellow.ai | N/A | yellow.ai (formerly Yellow Messenger) is a customer experience automation platform enabling enterprises to leverage its NLP engine to build chat and voice bots. Combining AI and human intelligence to automate customer and employee experience, the company aims to democratize AI through its no-code/low-code bot builders, omnichannel virtual assistants, and ticketing automation suite. | N/A |
Helpshift | Yellow.ai | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | Flexible Consumption-Based Pricing for Your Changing Needs. Only pay for the number of issues created each month. An issue is a customer problem or inquiry that is directed to an agent or a bot. Customers with greater usage receive a reduced per issue price. All packages come with 1,000 issues per month to get you started. | Contact vendor for pricing information. | ||||||||||||||
More Pricing Information |
Helpshift | Yellow.ai | |
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Top Pros |
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Top Cons |
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Helpshift | Yellow.ai | |||||||||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Helpshift | Yellow.ai | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Smith.ai Live Website Chat Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Helpshift | Yellow.ai | |
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Likelihood to Recommend | 9.1 (4 ratings) | 9.0 (2 ratings) |
Usability | 9.0 (1 ratings) | - (0 ratings) |
Support Rating | 9.1 (2 ratings) | - (0 ratings) |
Helpshift | Yellow.ai | |
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Likelihood to Recommend | Helpshift Inc. | Yellow.ai |
Pros | Helpshift Inc. | Yellow.ai |
Cons | Helpshift Inc. | Yellow.ai |
Usability | Helpshift Inc. | Yellow.ai No answers on this topic |
Support Rating | Helpshift Inc. | Yellow.ai No answers on this topic |
Alternatives Considered | Helpshift Inc. | Yellow.ai |
Return on Investment | Helpshift Inc. | Yellow.ai |
ScreenShots |