HelpSpot vs. Spiceworks Help Desk
HelpSpot vs. Spiceworks Help Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
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HelpSpot | N/A | HelpSpot is an affordable, web-based help desk system. It is available as a SaaS product or can be hosted by the customer behind a firewall. Pricing is by named user. | $49 per month | |
Spiceworks Help Desk | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based… | N/A |
HelpSpot | Spiceworks Help Desk | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
HelpSpot | Spiceworks Help Desk | |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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HelpSpot | Spiceworks Help Desk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
HelpSpot | Spiceworks Help Desk | |
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Likelihood to Recommend | 9.0 (3 ratings) | 8.8 (82 ratings) |
Likelihood to Renew | 2.3 (2 ratings) | 10.0 (29 ratings) |
Usability | - (0 ratings) | 8.6 (8 ratings) |
Availability | - (0 ratings) | 10.0 (3 ratings) |
Performance | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | - (0 ratings) | 8.7 (26 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (7 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
HelpSpot | Spiceworks Help Desk | |
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Likelihood to Recommend | UserScape | Spiceworks Ziff Davis |
Pros | UserScape | Spiceworks Ziff Davis |
Cons | UserScape | Spiceworks Ziff Davis |
Likelihood to Renew | UserScape | Spiceworks Ziff Davis |
Usability | UserScape No answers on this topic | Spiceworks Ziff Davis |
Reliability and Availability | UserScape No answers on this topic | Spiceworks Ziff Davis |
Support Rating | UserScape No answers on this topic | Spiceworks Ziff Davis |
Implementation Rating | UserScape No answers on this topic | Spiceworks Ziff Davis |
Alternatives Considered | UserScape | Spiceworks Ziff Davis |
Return on Investment | UserScape | Spiceworks Ziff Davis |
ScreenShots |