What users are saying about
9 Ratings
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Score 8.4 out of 100
46 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

HelpSystems Automate Desktop

It's great for repetitive or regularly scheduled activities like reports or file transfers. However, it's not so good for on-demand activities. It doesn't support task shortcuts to run specific tasks. If it did it would be perfect.
Kwame H. Baptiste | TrustRadius Reviewer

Kissflow

Workflow. I would absolutely, 100% recommend it for a school, in Admissions, and I would recommend it to any small company who has an issue with workflow. The best thing about the program is that it knows what it is, and knows what it wants to be. You aren't going to sit down to work with KiSSFLOW and end up being sold an HR program. To make it work just right, find the person who truly understands how your business works. Have them build a workflow which takes care of the tedious tasks, and then let them train others on the process. You will find that your productivity increases, and that your paper costs decrease.
Patrick Stephens | TrustRadius Reviewer

Feature Rating Comparison

Reporting & Analytics

HelpSystems Automate Desktop
Kissflow
7.6
Dashboards
HelpSystems Automate Desktop
Kissflow
6.6
Standard reports
HelpSystems Automate Desktop
Kissflow
8.3
Custom reports
HelpSystems Automate Desktop
Kissflow
8.1

Process Engine

HelpSystems Automate Desktop
Kissflow
8.4
Process designer
HelpSystems Automate Desktop
Kissflow
8.0
Process simulation
HelpSystems Automate Desktop
Kissflow
10.0
Business rules engine
HelpSystems Automate Desktop
Kissflow
8.2
SOA support
HelpSystems Automate Desktop
Kissflow
8.2
Process player
HelpSystems Automate Desktop
Kissflow
8.1
Support for modeling languages
HelpSystems Automate Desktop
Kissflow
9.1
Form builder
HelpSystems Automate Desktop
Kissflow
8.0
Model execution
HelpSystems Automate Desktop
Kissflow
7.8

Collaboration

HelpSystems Automate Desktop
Kissflow
7.1
Social collaboration tools
HelpSystems Automate Desktop
Kissflow
7.1

Content Management Capabilties

HelpSystems Automate Desktop
Kissflow
8.5
Content management
HelpSystems Automate Desktop
Kissflow
8.5

Pros

HelpSystems Automate Desktop

  • FTP jobs. Flexible scheduling and file watching options (send a file when added to a folder). Also flexible file naming capabilities - when a vendor wants a file with a different format (or vice-versa) Also the new encryption steps are handy.
  • File watching capabilities - If you have files that have to be somewhere by a certain time this is very handy. You can pair this with Automate's email capability (easy to use).
  • File Copying - If you have a lot of files that have to be sent on a schedule this is the way to go. You can also filter by date so only recent files are copied.
  • File Purging - like copying you can use date filters to purge old files - no more clogged folders!
  • Conditional statement functionality - If/Then, Loops, etc. Easy to use and makes the tasks MUCH more useful.
David Croney | TrustRadius Reviewer

Kissflow

  • Ease of Use: It's easier to use and see workflow tasks that are assigned to you, workflows that you've participated in, or workflows that are pending other peoples approvals. From a development side, it's easy to pick up and begin creating processes if you know Excel formulation, which is easily researched as well.
  • Ease of Access: Since KiSSFLOW is hosted in the cloud, you can access the site from any internet connected device. All you have to do is sign in with your account, as opposed to needing to be on the network to access like our previous system.
  • The App: This is a feature we really hope to get a lot of use out of. With the way our business is structured, there are a lot of Regional positions that are always on the go. Because our current system requires a user to be on the network to access, this makes it hard for these roles to respond to tasks, causing bottlenecks. With an app available, along with push notifications, we can keep these tasks responses on pace with the associates required in that task.
Matt Hockenbrock | TrustRadius Reviewer

Cons

HelpSystems Automate Desktop

  • Calendars
  • Tasks scheduling
Farjad Habib | TrustRadius Reviewer

Kissflow

  • The reporting could use some improvement. The actual reports are OK, it is access to the reports that is the problem. This is related to the permission schema. It really just has user, admin, and nothing in-between. There really needs to be something like report admin or something. Excel exports for data are needed as well.
  • The user workflow selection UI is not the best. There is a big red + sign in the lower right of the browser window that is not labeled. That is not clear. Also the selection list is just a pop-up window, it really should be a full page.
  • The mobile app does not have all the features that the browser version has, especially admin tools.
Al Anderson | TrustRadius Reviewer

Usability

HelpSystems Automate Desktop

HelpSystems Automate Desktop 10.0
Based on 1 answer
It's just very easy to use, extremely versatile, and very reliable. It's hard to find use cases where it won't work.
Kwame H. Baptiste | TrustRadius Reviewer

Kissflow

No score
No answers yet
No answers on this topic

Support Rating

HelpSystems Automate Desktop

HelpSystems Automate Desktop 10.0
Based on 1 answer
Support is very helpful and responsive, although using the tool is very user-friendly, so I hardly use the service.
Kwame H. Baptiste | TrustRadius Reviewer

Kissflow

Kissflow 9.7
Based on 4 answers
I haven't encountered a need for support with KiSSFLOW. It's not a perfect platform, but it's functional, dependable, and reasonably intuitive. I can't fault a support team just because their product works!
Anonymous | TrustRadius Reviewer

Alternatives Considered

HelpSystems Automate Desktop

Farjad Habib | TrustRadius Reviewer

Kissflow

KiSSFLOW is much easier to set up, less coding and easier to explain to those that are being trained. The company already had SharePoint, but it is a very difficult system to set up. A class had to be taken, along with getting books in order to understand the process of the workflow. With KiSSFLOW, it is simple to understand, the helpdesk is quick with their response, help topics are laid out simply and you can even talk with someone on that side to ask your questions. Overall, KiSSFLOW is a much easier workflow and system to use.
Andrea Boring | TrustRadius Reviewer

Return on Investment

HelpSystems Automate Desktop

  • Positive: Reliability on FTP jobs - really important on bank files.
  • Negative - annual support a little pricey - but not unusual for this level of software.
  • Positive: Does not require a dedicated administrator, especially after the jobs are created and tested. I perform other job duties and this rarely interferes with them.
  • Positive - Since it is easy to learn and use it makes it easy to have a back up administrator
David Croney | TrustRadius Reviewer

Kissflow

  • Kissflow has helped us keep careful records of costs and pricing for various products, which indirectly impacts our margin.
  • Our owner had trouble with the phone app, so ultimately we stopped using Kissflow for purchase requests. There is some lost potential there.
Jennifer Yeatts | TrustRadius Reviewer

Screenshots

Pricing Details

HelpSystems Automate Desktop

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

HelpSystems Automate Desktop Editions & Modules

Additional Pricing Details

Kissflow

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Kissflow Editions & Modules

Edition
Standard Edition$91
  1. per user
Additional Pricing Details
Minimum of 10 users

Rating Summary

Likelihood to Recommend

HelpSystems Automate Desktop
10.0
Kissflow
7.4

Usability

HelpSystems Automate Desktop
10.0
Kissflow

Support Rating

HelpSystems Automate Desktop
10.0
Kissflow
9.7

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