What users are saying about
9 Ratings
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Score 8.4 out of 100
14 Ratings
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Score 6.6 out of 100

Likelihood to Recommend

HelpSystems Automate Desktop

It's great for repetitive or regularly scheduled activities like reports or file transfers. However, it's not so good for on-demand activities. It doesn't support task shortcuts to run specific tasks. If it did it would be perfect.
Kwame H. Baptiste | TrustRadius Reviewer

Pega RPA

It is not suited for centralized bot deployments. If several bots need to be deployed, then it will be difficult to manage and control. Programmers have to create custom code components to collect log files, health files, etc. On the other hand, it is best suited for an application which takes a random time to load, works in Windows MDI, or in parallel programming.
rahul garg | TrustRadius Reviewer

Pros

HelpSystems Automate Desktop

  • FTP jobs. Flexible scheduling and file watching options (send a file when added to a folder). Also flexible file naming capabilities - when a vendor wants a file with a different format (or vice-versa) Also the new encryption steps are handy.
  • File watching capabilities - If you have files that have to be somewhere by a certain time this is very handy. You can pair this with Automate's email capability (easy to use).
  • File Copying - If you have a lot of files that have to be sent on a schedule this is the way to go. You can also filter by date so only recent files are copied.
  • File Purging - like copying you can use date filters to purge old files - no more clogged folders!
  • Conditional statement functionality - If/Then, Loops, etc. Easy to use and makes the tasks MUCH more useful.
David Croney | TrustRadius Reviewer

Pega RPA

  • Pega RPA has translators for specific platforms which makes it easy to integrate and automate. For example, .Net translators helps to interrogate applications based on .Net platform.
  • "Wait for Create" feature is not available in any other RPA tool, which is handy during RPA workflows.
  • Pega RPA has special features for Pega application which makes it a preferred RPA tool for them.
rahul garg | TrustRadius Reviewer

Cons

HelpSystems Automate Desktop

  • Calendars
  • Tasks scheduling
Farjad Habib | TrustRadius Reviewer

Pega RPA

  • Pega RPA doesn't have centralized control room which is available in other RPA tools. It should be there for the centralized control of bots.
  • Pega RPA should have better help documents and tutorials. Help.Openspan.com doesn't contain enough examples to understand the product. This will ease the lives of developers.
  • It should have better recording and data scrapping features which are present in other RPA tools like UIPath, AA, and Blueprism.
rahul garg | TrustRadius Reviewer

Usability

HelpSystems Automate Desktop

HelpSystems Automate Desktop 10.0
Based on 1 answer
It's just very easy to use, extremely versatile, and very reliable. It's hard to find use cases where it won't work.
Kwame H. Baptiste | TrustRadius Reviewer

Pega RPA

No score
No answers yet
No answers on this topic

Support Rating

HelpSystems Automate Desktop

HelpSystems Automate Desktop 10.0
Based on 1 answer
Support is very helpful and responsive, although using the tool is very user-friendly, so I hardly use the service.
Kwame H. Baptiste | TrustRadius Reviewer

Pega RPA

No score
No answers yet
No answers on this topic

Alternatives Considered

HelpSystems Automate Desktop

Farjad Habib | TrustRadius Reviewer

Pega RPA

Pega RPA and UIPath both are tools for Robotic process automation. In our projects we were dealing with Pega applications which are easily coupled with Pega RPA. It is better in a multi-threading environment as separate features are provided in Pega RPA. In UIPath, one needs to know VB.NET in order to write custom code which is not a popular programming language. And in Pega RPA, it is a C# and .Net application which is famous among programmers.
rahul garg | TrustRadius Reviewer

Return on Investment

HelpSystems Automate Desktop

  • Positive: Reliability on FTP jobs - really important on bank files.
  • Negative - annual support a little pricey - but not unusual for this level of software.
  • Positive: Does not require a dedicated administrator, especially after the jobs are created and tested. I perform other job duties and this rarely interferes with them.
  • Positive - Since it is easy to learn and use it makes it easy to have a back up administrator
David Croney | TrustRadius Reviewer

Pega RPA

  • Once bots are deployed they carry out work 24*7*365, which resulted in saving several work hours.
  • The support team has to monitor regularly. If there is no change in target applications or bots are running fine. This is a bit of negative impact from RPA side.
  • Overall, the organizations are benefited from bots as they save operation cost and work hours.
rahul garg | TrustRadius Reviewer

Screenshots

Pega RPA

Pricing Details

HelpSystems Automate Desktop

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Pega RPA

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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