9 Ratings
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Score 8.4 out of 100
12 Ratings
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Score 6.3 out of 100

Likelihood to Recommend

HelpSystems Automate Desktop

It's great for repetitive or regularly scheduled activities like reports or file transfers. However, it's not so good for on-demand activities. It doesn't support task shortcuts to run specific tasks. If it did it would be perfect.
Kwame H. Baptiste | TrustRadius Reviewer

WorkFusion Intelligent Automation Cloud

WorkFusion Intelligent Automation Cloud is well suited for processes with large volume and high handling time.The processes need to be rule based for maximum benefits.This tool is good for processes which involve high document processing.Processes which are dependent on SAP are good suitors for WorkFusion Intelligent Automation Cloud as it has supported SAP automation from its early stages.
Anonymous | TrustRadius Reviewer

Pros

HelpSystems Automate Desktop

  • FTP jobs. Flexible scheduling and file watching options (send a file when added to a folder). Also flexible file naming capabilities - when a vendor wants a file with a different format (or vice-versa) Also the new encryption steps are handy.
  • File watching capabilities - If you have files that have to be somewhere by a certain time this is very handy. You can pair this with Automate's email capability (easy to use).
  • File Copying - If you have a lot of files that have to be sent on a schedule this is the way to go. You can also filter by date so only recent files are copied.
  • File Purging - like copying you can use date filters to purge old files - no more clogged folders!
  • Conditional statement functionality - If/Then, Loops, etc. Easy to use and makes the tasks MUCH more useful.
David Croney | TrustRadius Reviewer

WorkFusion Intelligent Automation Cloud

  • The tool is absolutely free so you can go through all the given activities and try some basic modules and integrate them in your manual tasks.
  • It has covered the most intense automation i. e. Excel brilliantly.
Anonymous | TrustRadius Reviewer

Cons

HelpSystems Automate Desktop

  • Calendars
  • Tasks scheduling
Farjad Habib | TrustRadius Reviewer

WorkFusion Intelligent Automation Cloud

  • I miss more integration with 3rd party tools.
  • When the tool shows an error it is difficult to identify what it would be.
  • OCR does not function as expected all the time.
Wladimir Corrêa | TrustRadius Reviewer

Usability

HelpSystems Automate Desktop

HelpSystems Automate Desktop 10.0
Based on 1 answer
It's just very easy to use, extremely versatile, and very reliable. It's hard to find use cases where it won't work.
Kwame H. Baptiste | TrustRadius Reviewer

WorkFusion Intelligent Automation Cloud

No score
No answers yet
No answers on this topic

Support Rating

HelpSystems Automate Desktop

HelpSystems Automate Desktop 10.0
Based on 1 answer
Support is very helpful and responsive, although using the tool is very user-friendly, so I hardly use the service.
Kwame H. Baptiste | TrustRadius Reviewer

WorkFusion Intelligent Automation Cloud

WorkFusion Intelligent Automation Cloud 7.0
Based on 1 answer
I have given a rating of 7 as I have used this tool and have received good support from the product owners in terms of cost, feasibility and technical requirements. Moreover the product has evolved since its introduction and it is now competing with other major players in the market in a very short span of time.
Anonymous | TrustRadius Reviewer

Alternatives Considered

HelpSystems Automate Desktop

Farjad Habib | TrustRadius Reviewer

WorkFusion Intelligent Automation Cloud

As stated in the good points of the tool, WorkFusion merges two UiPath and Automation Anywhere features in a very winning way.
Anonymous | TrustRadius Reviewer

Return on Investment

HelpSystems Automate Desktop

  • Positive: Reliability on FTP jobs - really important on bank files.
  • Negative - annual support a little pricey - but not unusual for this level of software.
  • Positive: Does not require a dedicated administrator, especially after the jobs are created and tested. I perform other job duties and this rarely interferes with them.
  • Positive - Since it is easy to learn and use it makes it easy to have a back up administrator
David Croney | TrustRadius Reviewer

WorkFusion Intelligent Automation Cloud

  • The customer has been very satisfied with the results presented with the tool.
  • Because of this result, our company has a beneficial financial return because the customer is tempted to ask for more results using the tool.
Anonymous | TrustRadius Reviewer

Screenshots

WorkFusion Intelligent Automation Cloud

Pricing Details

HelpSystems Automate Desktop

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

WorkFusion Intelligent Automation Cloud

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

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