What users are saying about
5 Ratings
Top Rated
191 Ratings
5 Ratings
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Score 8.5 out of 100
Top Rated
191 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Feature Set Ratings

    Network Performance Monitoring

    Robot Monitor

    Feature Set Not Supported
    N/A
    8.5

    PRTG

    85%
    PRTG Network Monitor ranks higher in 10/10 features

    Automated network device discovery

    N/A
    0 Ratings
    8.9
    89%
    48 Ratings

    Network monitoring

    N/A
    0 Ratings
    9.2
    92%
    53 Ratings

    Baseline threshold calculation

    N/A
    0 Ratings
    8.8
    88%
    46 Ratings

    Alerts

    N/A
    0 Ratings
    9.4
    94%
    54 Ratings

    Network capacity planning

    N/A
    0 Ratings
    7.4
    74%
    38 Ratings

    Packet capture analysis

    N/A
    0 Ratings
    8.3
    83%
    27 Ratings

    Network mapping

    N/A
    0 Ratings
    8.1
    81%
    38 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.8
    88%
    47 Ratings

    Wireless infrastructure monitoring

    N/A
    0 Ratings
    7.6
    76%
    37 Ratings

    Hardware health monitoring

    N/A
    0 Ratings
    8.1
    81%
    51 Ratings

    Attribute Ratings

    • HelpSystems Robot Monitor is rated higher in 2 areas: Likelihood to Recommend, Support Rating
    • PRTG Network Monitor is rated higher in 1 area: Likelihood to Renew
    • HelpSystems Robot Monitor and PRTG Network Monitor are tied in 1 area: Usability

    Likelihood to Recommend

    9.2

    Robot Monitor

    92%
    2 Ratings
    8.9

    PRTG

    89%
    54 Ratings

    Likelihood to Renew

    9.0

    Robot Monitor

    90%
    1 Rating
    10.0

    PRTG

    100%
    2 Ratings

    Usability

    9.0

    Robot Monitor

    90%
    1 Rating
    9.0

    PRTG

    90%
    1 Rating

    Support Rating

    9.0

    Robot Monitor

    90%
    1 Rating
    8.5

    PRTG

    85%
    28 Ratings

    Implementation Rating

    8.0

    Robot Monitor

    80%
    1 Rating

    PRTG

    N/A
    0 Ratings

    Likelihood to Recommend

    HelpSystems

    Instantly drill down to show all the jobs consuming CPU, temporary storage, QTEMP, I/O, transactions, faulting rates, and other metrics, for faster problem resolution.
    Read full review

    Paessler

    If there are a number of different protocols and devices to monitor PRTG is really an all in one solution. There are network specific solutions, telephony solutions, server solutions, etc - but this tool can do anything. Even if you don't use this tool as your main "monitoring solutions" every IT professional should have access to this tool for at least troubleshooting purposes. If you are looking for something specific built for a task you may be able to find [a] more direct and easy tool to use that would be easier and quicker to setup as customization is not needed.
    Read full review

    Pros

    HelpSystems

    • Auto reply to the MSGW.
    • Robot network GUI is place to monitor all the systems at one place.
    • Based the MSG ID/JOBS, the alerts are set up to notify the concerned person/team.
    Read full review

    Paessler

    • Very, very configurable. You can create all kinds of monitors for all kinds of things. Plus it has loads of suggestions out of the box. It can get complicated but monitoring is complicated. Pretty decent interface and good support - active community.
    • I really liked how easy it was to add alerts by SMS. So easy to setup.
    • I like their sizing models (for purchase). We're actually small enough that we are free. But it's not free as in stripped down - it's free because we don't use many "sensors" and don't honestly have the need.
    Read full review

    Cons

    HelpSystems

    • It can have more customization
    • More SQL features can be added
    • Dashboard improvement
    Read full review

    Paessler

    • The probe service can be quite resource-intensive. This can cause false-positive readings from some sensors sometimes.
    • The software gets updated very regularly. Whilst this is usually a good thing to fix bugs etc, it does meantime downtime of the monitoring quite often while they are installed.
    • The ability to create Maps from Libraries. Very specific issue but a lot of people have been asking for it for years and it is still not available.
    Read full review

    Pricing Details

    Robot Monitor

    Starting Price

    Editions & Modules

    Robot Monitor editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      PRTG

      Starting Price

      $0 subscription license

      Editions & Modules

      PRTG editions and modules pricing
      EditionModules
      PRTG 5001,7501
      PRTG 1,0003,2002
      PRTG 2,5006,5003
      PRTG 5,00011,5004
      PRTG XL 115,5005
      PRTG EnterpriseCustom Pricing6

      Footnotes

      1. perpetual license
      2. perpetual license
      3. perpetual license
      4. perpetual license
      5. perpetual license
      6. subscription license

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      HelpSystems

      I found the Robot monitoring tool is more reliable for IBM i servers.
      Read full review

      Paessler

      It is now an essential tool for monitoring and maintaining the health of our network and systems.
      Read full review

      Usability

      HelpSystems

      It is very easy to use and have lots of feature which makes our environment risk free.
      Read full review

      Paessler

      The tool is very intuitive to use and it is Windows-based (everybody knows how to use Windows) so it's easy to get into. Every time is setup in a hierarchy so if you have a good initial hierarchy design, it will really reduce administrative effort down the road.
      Read full review

      Support Rating

      HelpSystems

      Quiet active whenever there is any help required either on chat support or Contact.
      Read full review

      Paessler

      I am giving this a 6 simply because I have never had to contact support. The online documentation is adequate for most things, and the user-maintained knowledgebase is excellent. The few times I have run into issues that were not easily resolvable with intuitive UI, I was able to find the answers that I needed either in the PRTG-provided documentation, the knowledgebase, or with a quick online web search.
      Read full review

      Alternatives Considered

      HelpSystems

      It's a best tool/product in the market and easy to use. It serves our purpose and saves a lot time of the resource from the manual task. The main and most important is, its support team. One of the best support team I have ever seen. Their dedicated product engineer have a good knowledge over the product and helps immediately.
      Read full review

      Paessler

      I have deployed and tested three products for evaluation I found [PRTG Network Monitor] very easy to deploy, the deployment literally took not more than one hour including basic configuration and network discovery. After deployment few configuration changes and creation of maps, reports and little tweaking is required. [Then] it would go through its process of recommendation that took some time to complete, while [on] other hand other software's took lot of time to install and configure. And features were also missing, which resulted in decision in favor of [PRTG Network Monitor].
      Read full review

      Return on Investment

      HelpSystems

      • Can monitor the systems in a central view.
      • It's easy to maintain with better security to the robo commands.
      • Cost effectiveness.
      Read full review

      Paessler

      • The ability to analyze multiple pieces of information in one place, especially with historical data, has saved our IT department time and headaches. It would be so much more difficult to trace an issue without PRTG, just relying on event logs and an open task manager window.
      • The cost is not cheap, so it's an expense that hits the bottom line like everything else. Figure in hardware costs as well, ideally a server outside of your main environment.
      • I keep saying this, but the historical data piece is worth so much. There's really no good way to collect all of that information in one place without something like PRTG. And that definitely saves time and money in the long run.
      Read full review

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