What users are saying about
30 Ratings
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Score 9.7 out of 100
16 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Hero, by Schoolmint

Hero is a great time saver for any busy school administrator. Students are able to use technology to earn positive points and also track and manage their own discipline. It is user-friendly and adaptable to the specific needs of the school. I love writing my own tracking codes and setting the action thresholds.
Renee DiBiasio | TrustRadius Reviewer

Salesforce Education Cloud

Well suited:
  1. Groups that need to integrate their CRM with other partners: many education institutions use Salesforce!
  2. Groups with huge student populations now, or expected in the future.
  3. Groups that have resources for custom Salesforce development, like an in-house Salesforce Developer role.
Less appropriate:
  1. If you expect your company/school will have a limited number of students.
  2. If you set up Salesforce to use ONLY Leads or only Contacts, not both. What happens if you have a student re-enroll? How do you handle losing data when converting a Lead to a Contact? If you don't have good answers for these in advance, you'll want to use only Leads or only Contacts to track each student.
Anonymous | TrustRadius Reviewer

Pros

Hero, by Schoolmint

  • Allows ALL students to earn points at the push of a button.
  • Connects with infinite Campus so student schedules and info are always accurate on the Hero site.
  • Allows teachers to create their own groups for after school programs or even small groups in their classrooms.
Anonymous | TrustRadius Reviewer

Salesforce Education Cloud

  • Extensibility - Implement your custom needs in the database.
  • Scalability - Your database grows with your student/alumni population.
  • Integration - Integrate with your SIS via many middleware.
  • Reporting - All of Salesforce's reporting capabilities.
Anonymous | TrustRadius Reviewer

Cons

Hero, by Schoolmint

  • Hero had the Hero Homeroom where teachers could collaborate and receive rewards but that was discontinued. I think that a similar reward system for those who are supposed to be inputting information would be helpful, where consistency for the required input is rewarded. For example: teachers were to be recording points for all their students every period every day - if they received points for completing their input & could then choose to spend those points on rewards that would help encourage participation to make it more successful overall.
  • Too hands-off in making sure that implementation is as successful as possible.
  • Too techie for non-tech savvy people.
Kathleen Hall | TrustRadius Reviewer

Salesforce Education Cloud

  • The platform is massive making it hard to make decisions at times.
  • It can be a bit challenging for new staff and team members to learn.
  • Creating reports can be challenging the first time around.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Hero, by Schoolmint

Hero, by Schoolmint 9.1
Based on 1 answer
It is a great product
Anonymous | TrustRadius Reviewer

Salesforce Education Cloud

No score
No answers yet
No answers on this topic

Usability

Hero, by Schoolmint

Hero, by Schoolmint 7.3
Based on 4 answers
again. for the day to day usage, adding points is a bit of a chore but I keep doing it because the students respond
James Harris | TrustRadius Reviewer

Salesforce Education Cloud

No score
No answers yet
No answers on this topic

Support Rating

Hero, by Schoolmint

Hero, by Schoolmint 8.8
Based on 10 answers
Someone is always available. I like being able to call, chat, or email as needed. There are also a lot of tutorials and webinars provided. Hero does a good job of providing tools for onboarding new users and customers as well. It is easy to find whatever information you are looking for.
Renee DiBiasio | TrustRadius Reviewer

Salesforce Education Cloud

Salesforce Education Cloud 6.3
Based on 4 answers
People will respond on time even though Salesforce is such a large organization. This also includes various methods of getting support beyond just calling - they have dedicated reps, chat, chatter, etc that all make the experience more pleasant.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Hero, by Schoolmint

We used a tardy tracking system a couple years ago but it wasn't as efficient as Hero. It did not keep track of any positive behaviors. I don't remember the name of the system but I know it only focused on the negative behaviors and giving out consequences for those negative behaviors.
LISA JOHNSON | TrustRadius Reviewer

Salesforce Education Cloud

Salesforce for Higher Education is the best option out there for managing student accounts. Other programs used are in the dark ages comparatively and this is a great way to engage in a more modern way.
Anonymous | TrustRadius Reviewer

Return on Investment

Hero, by Schoolmint

  • Definitely worth the money. The kids are happy, they're using the program as often as they can, and they appreciate the opportunity to be rewarded for their good behavior.
  • We've been able to sustain a store, and that's super awesome. I know we wouldn't be able to without the help of Hero and the ways in which we keep the hype.
  • I think I need more help with teacher adoption. We have a lot of initiatives at our school, so we're trying to take on a little more than we can chew at this point. We're getting there though!
Anonymous | TrustRadius Reviewer

Salesforce Education Cloud

  • More students have enrolled in lesser-known programs thanks to our outreach with Salesforce for Higher Ed.
  • Less time wasted by counselors with tasks.
  • More marketing dollars to spread around to other opportunities.
Anonymous | TrustRadius Reviewer

Pricing Details

Hero, by Schoolmint

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Education Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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