Likelihood to Recommend Hero is a great time saver for any busy school administrator. Students are able to use technology to earn positive points and also track and manage their own discipline. It is user-friendly and adaptable to the specific needs of the school. I love writing my own tracking codes and setting the action thresholds.
Read full review Veracross is software that can be highly recommended to anyone in the education industry. Veracross offers a breadth of services varying from administration to student-parent communication. The unique abilities that Veracross offers such as email reminders, attendance management, billing, and payment processing, and attendance tracking have made my job as an administrative support manager so much easier and more productive here at Teachables.
Read full review Pros Allows ALL students to earn points at the push of a button. Connects with infinite Campus so student schedules and info are always accurate on the Hero site. Allows teachers to create their own groups for after school programs or even small groups in their classrooms. Read full review mobile-friendly portal for staffulty, parents, and students built-in or easy-to-configure integration with other systems (for example, RankOne and Naviance) targeted messaging based on data within the system "where is student now?" is one-click away Read full review Cons Hero had the Hero Homeroom where teachers could collaborate and receive rewards but that was discontinued. I think that a similar reward system for those who are supposed to be inputting information would be helpful, where consistency for the required input is rewarded. For example: teachers were to be recording points for all their students every period every day - if they received points for completing their input & could then choose to spend those points on rewards that would help encourage participation to make it more successful overall. Too hands-off in making sure that implementation is as successful as possible. Too techie for non-tech savvy people. Read full review Normally it has everything I need for my work, today I was able to make a video call and chat from my cell phone and this adds more positive points to Veracross. Read full review Likelihood to Renew It is a great product
Read full review We will continue to use Veracross for the simple fact that we have one database across all of the departments in our school. Veracross continues to listen to customer feedback and improve and enhance the system.
Read full review Usability again. for the day to day usage, adding points is a bit of a chore but I keep doing it because the students respond
Read full review Support Rating Someone is always available. I like being able to call, chat, or email as needed. There are also a lot of tutorials and webinars provided. Hero does a good job of providing tools for onboarding new users and customers as well. It is easy to find whatever information you are looking for.
Read full review LOVE the Technical Response Team - the first line of help at Veracross. I can quickly submit a ticket and receive a response knowing that they have looked in our system and know what we are trying to do! Our account manager is also amazing! So nice to have a person within the company who knows our school and our needs!
Read full review Alternatives Considered We used a tardy tracking system a couple years ago but it wasn't as efficient as Hero. It did not keep track of any positive behaviors. I don't remember the name of the system but I know it only focused on the negative behaviors and giving out consequences for those negative behaviors.
Read full review Veracross has better built-in integrations with other platforms/systems. IT is much simpler and easy to use. It keeps records in a much simpler way and can be accessed through different modes of reporting. It is very easy to keep track of the progress in any training, project, or assignment with Veracross.
Read full review Return on Investment Definitely worth the money. The kids are happy, they're using the program as often as they can, and they appreciate the opportunity to be rewarded for their good behavior. We've been able to sustain a store, and that's super awesome. I know we wouldn't be able to without the help of Hero and the ways in which we keep the hype. I think I need more help with teacher adoption. We have a lot of initiatives at our school, so we're trying to take on a little more than we can chew at this point. We're getting there though! Read full review Not sure, but our school has been using it for years, so it must be worth it. Veracross is good about updating and adding features. Nicole Glover Technology Coordinator, Junior Kindergarten-Grade 12
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