What users are saying about
12 Ratings
12 Ratings
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Score 4.9 out of 100
5 Ratings
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Score 10 out of 100

Feature Set Ratings

    Publishing

    7.0

    HeyOrca

    70%

    Personify Community

    Feature Set Not Supported
    N/A
    HeyOrca ranks higher in 3/3 features

    Content planning and scheduling

    9.0
    90%
    5 Ratings
    N/A
    0 Ratings

    Audience targeting

    6.0
    60%
    3 Ratings
    N/A
    0 Ratings

    Workflow management

    6.0
    60%
    5 Ratings
    N/A
    0 Ratings

    Engagement

    7.0

    HeyOrca

    70%

    Personify Community

    Feature Set Not Supported
    N/A
    HeyOrca ranks higher in 1/1 features

    Bulk actions

    7.0
    70%
    4 Ratings
    N/A
    0 Ratings

    Channel coverage/integration

    7.5

    HeyOrca

    75%

    Personify Community

    Feature Set Not Supported
    N/A
    HeyOrca ranks higher in 4/4 features

    Twitter

    8.0
    80%
    5 Ratings
    N/A
    0 Ratings

    Facebook

    8.0
    80%
    5 Ratings
    N/A
    0 Ratings

    LinkedIn

    8.0
    80%
    5 Ratings
    N/A
    0 Ratings

    Instagram

    6.0
    60%
    5 Ratings
    N/A
    0 Ratings

    Account management

    8.5

    HeyOrca

    85%

    Personify Community

    Feature Set Not Supported
    N/A
    HeyOrca ranks higher in 2/2 features

    Role-based user permissions & privileges

    9.0
    90%
    5 Ratings
    N/A
    0 Ratings

    Mobile access

    8.0
    80%
    5 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • HeyOrca is rated higher in 1 area: Likelihood to Renew
    • Personify Community is rated higher in 2 areas: Likelihood to Recommend, Usability

    Likelihood to Recommend

    8.1

    HeyOrca

    81%
    5 Ratings
    9.1

    Personify Community

    91%
    3 Ratings

    Likelihood to Renew

    10.0

    HeyOrca

    100%
    1 Rating
    9.1

    Personify Community

    91%
    3 Ratings

    Usability

    9.0

    HeyOrca

    90%
    1 Rating
    9.1

    Personify Community

    91%
    1 Rating

    Availability

    HeyOrca

    N/A
    0 Ratings
    9.1

    Personify Community

    91%
    2 Ratings

    Performance

    HeyOrca

    N/A
    0 Ratings
    9.1

    Personify Community

    91%
    2 Ratings

    Support Rating

    HeyOrca

    N/A
    0 Ratings
    9.1

    Personify Community

    91%
    2 Ratings

    In-Person Training

    HeyOrca

    N/A
    0 Ratings
    9.1

    Personify Community

    91%
    1 Rating

    Online Training

    HeyOrca

    N/A
    0 Ratings
    8.2

    Personify Community

    82%
    1 Rating

    Implementation Rating

    HeyOrca

    N/A
    0 Ratings
    9.1

    Personify Community

    91%
    2 Ratings

    Likelihood to Recommend

    HeyOrca

    HeyOrca is perfect for the social post editing. For example, when I send the content link to my clients, they can easily go in and comment on posts that need editing rather than having to email me changes. Essentially it streamlines client/agency communication. It is perfect for a smaller agency who has less than 20 clients. I think HeyOrca is not for those whose main content is blogs and corresponding social posts. WordPress isn't Integrated, making it inconvenient to manage.
    Read full review

    Personify Corp

    You can tell from the CEO and all staff that this is a very competent company that wants you to succeed with integrity. There is a strong
    support and services team that works collaboratively with us to make
    sure we are always getting what we need. They provide
    24x7 emergency support, online ticket support, email support, a client
    community, and the ability to call and talk to the same account manager or
    community consultant every time (I even have Mariano's skype and he replies on weekends!). They recently launched a client community - so they are now even practicing what they preach. Our questions in the client community are always answered quickly.
    Read full review

    Pros

    HeyOrca

    • Provides client friendly view that allows clients to easily see what content will look like on their social platforms.
    • Provides a one-stop option for multiple client and platform content to live.
    • Great customer service and extremely responsive help center.
    • Easy to use and learn interface.
    Read full review

    Personify Corp

    • It's easy to use. The admin panel has a number of drag and drop options to modify the experience
    • Flexibility. There are a large number of standard block features that can be added to areas. In addition, each dynamic block as a number of settings that allow you to tailor the experience you want to create. You can do this without being a programmer.
    • Personalization. There are good tools that allow you to personalize the experience based on whether users are logged in or not, whether they are in particular segments (which we can create) or recommendations based on information the user has provided about themselves.
    • Mobile. Small World Labs has a really great way of doing mobile. They give you a drag and drop interface for designing the mobile environment so there is a lot of flexibility with this. We are currently turning this module on.
    Read full review

    Cons

    HeyOrca

    • The interface is kind of slow to respond.
    • The media library sometimes breaks.
    Read full review

    Personify Corp

    • Integration with our Association Management System (AMS) didn't go as smoothly as I had wished. Having said that all of the issues with that integration have been addressed.
    • Because the platform is updated so frequently you need to stay on top of what is available to you and your end users or you may miss out on key functionality releases.
    Read full review

    Pricing Details

    HeyOrca

    Starting Price

    $99 Per Calendar per month

    Editions & Modules

    HeyOrca editions and modules pricing
    EditionModules
    Annual Price$99.001

    Footnotes

    1. Per Calendar per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Plans start at: $99 USD Per Month. From there, the price scales according to your needs, up to a maximum of $499 USD per month.

    Personify Community

    Starting Price

    Editions & Modules

    Personify Community editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      HeyOrca

      We decided today that we were renewing our use
      Read full review

      Personify Corp

      From the first conversation and beyond, it has been a pleasure working with Small World Labs. Their staff are genuinely interested in understanding our business and our goals, and actively make recommendation on continued improvement and long-term strategy. All of their staff demonstrate a clear understanding of the product and when to expect new features. Furthermore, their CEO, Michael Wilson, is more than competent and has proven to be an industry expert. He understands both the technical side and the community strategy side of the business. In fact, we have already initiated a project to build a second community with Small World Labs for a separate business unit
      Read full review

      Usability

      HeyOrca

      Hey Orca has a lot of really great features, they make the workflow really easy and are extremely available for help with questions. I think there are some minor workflow issues that it could overcome and features it could add on that are available in other apps. It definitely doesn't offer the best analytics and also hasn't offered single image direct publishing like hootsuite does. Yet, it's benefits outweigh those minor inconveniences for our team
      Read full review

      Personify Corp

      There are a multitude of options to configure the exact user experience you want and what you want to emphasize.
      Read full review

      Reliability and Availability

      HeyOrca

      No answers on this topic

      Personify Corp

      Uptime has never been an issue.
      Read full review

      Performance

      HeyOrca

      No answers on this topic

      Personify Corp

      Speed is not an issue.
      Read full review

      Support Rating

      HeyOrca

      No answers on this topic

      Personify Corp

      The people at Small World Labs are very accessible. I can email, open a ticket, or call and they are there. I'd also point out that senior management is quite available too. We frequently have talks about potential strategies and new things we might be doing, which is great. I think the whole organization genuinely likes what they do and likes helping us succeed.
      Read full review

      In-Person Training

      HeyOrca

      No answers on this topic

      Personify Corp

      In-person training is more ad-hoc based on if they are traveling to you or you are going to visit them. I imagine that if I paid for in-person training that it would be set up as well, but I've just used the standard training that comes with the initial set up and ongoing support.
      Read full review

      Online Training

      HeyOrca

      No answers on this topic

      Personify Corp

      Online training is through online webinar & how-to posts and videos in the client community.
      Read full review

      Implementation Rating

      HeyOrca

      No answers on this topic

      Personify Corp

      We had staff turnover at our own organization during the implementation. We were able to get the community up and live in a good timeframe even though that happened and we had to switch some people around for managing the project on our side.
      Read full review

      Alternatives Considered

      HeyOrca

      Much easier to use and understand. HeyOrca does what they do and they do it best, they don't complicate it with other things like Sprout Social does.
      Read full review

      Personify Corp

      We evaluated a few different community platform vendors over the course of a couple of months. I believe we also evaluated Jive, Lithium, KickApps, and Powered.
      Read full review

      Return on Investment

      HeyOrca

      • Sustains our clients due to its layout and user-friendliness
      • Doesn't really allow for a lot of SEO work in the platform which doesn't help get clients
      Read full review

      Personify Corp

      • Our community has been very active since the re-launch of our site. Have seen some increases in member engagement.
      • Feedback from our membership has been nothing but positive since we transitioned off of our older Sharepoint community. Look and feel and ease of use have been real pluses for our members.
      • Having the Small World Labs community is allowing us to be more creative with the way we integrate our community into all aspects of our online presence, web-site, social media, etc.
      Read full review

      Screenshots

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