HeyOrca vs. CommUnity by Personify

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
HeyOrca
Score 9.4 out of 10
Small Businesses (1-50 employees)
HeyOrca is a solution that allows an agency’s clients to review and approve upcoming social media content. The vendor aims to help agencies save time by moving away from using spreadsheets and docs to communicate and obtain approvals from their clients. With this solution, no logins or spreadsheets are needed. Agencies can invite clients into a visual stakeholder-friendly view where they can approve and provide feedback without needing to sign up. Agencies can also record every change made to…
$99
Per Calendar per month
CommUnity by Personify
Score 10.0 out of 10
N/A
Small World Labs Community is a hosted collaboration and social networking platform with easy drag & drop modification capabilities. Small World Labs offers implementation and community engagement services, plus an open API for integration with other systems. Small World Labs has clients across industries, but a high concentration in the nonprofit area. Small World Labs was acquired by Personify Corp in 2016.N/A
Pricing
HeyOrcaCommUnity by Personify
Editions & Modules
Annual Price
$99.00
Per Calendar per month
No answers on this topic
Offerings
Pricing Offerings
HeyOrcaCommUnity by Personify
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPlans start at: $99 USD Per Month. From there, the price scales according to your needs, up to a maximum of $499 USD per month.
More Pricing Information
Features
HeyOrcaCommUnity by Personify
Publishing
Comparison of Publishing features of Product A and Product B
HeyOrca
8.3
6 Ratings
3% above category average
CommUnity by Personify
-
Ratings
Content planning and scheduling10.06 Ratings00 Ratings
Audience targeting7.04 Ratings00 Ratings
Workflow management8.06 Ratings00 Ratings
Engagement
Comparison of Engagement features of Product A and Product B
HeyOrca
9.0
5 Ratings
10% above category average
CommUnity by Personify
-
Ratings
Bulk actions9.05 Ratings00 Ratings
Channel coverage/integration
Comparison of Channel coverage/integration features of Product A and Product B
HeyOrca
9.3
6 Ratings
9% above category average
CommUnity by Personify
-
Ratings
Twitter10.06 Ratings00 Ratings
Facebook9.06 Ratings00 Ratings
LinkedIn9.06 Ratings00 Ratings
Instagram9.06 Ratings00 Ratings
Account management
Comparison of Account management features of Product A and Product B
HeyOrca
8.0
6 Ratings
2% below category average
CommUnity by Personify
-
Ratings
Role-based user permissions & privileges9.06 Ratings00 Ratings
Mobile access7.06 Ratings00 Ratings
Best Alternatives
HeyOrcaCommUnity by Personify
Small Businesses
Publer
Publer
Score 9.7 out of 10
PowerDMS by NEOGOV
PowerDMS by NEOGOV
Score 8.5 out of 10
Medium-sized Companies
Social Suite by Reputation.com
Social Suite by Reputation.com
Score 9.4 out of 10
PowerDMS by NEOGOV
PowerDMS by NEOGOV
Score 8.5 out of 10
Enterprises
Social Suite by Reputation.com
Social Suite by Reputation.com
Score 9.4 out of 10
Salesforce Experience Cloud
Salesforce Experience Cloud
Score 8.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HeyOrcaCommUnity by Personify
Likelihood to Recommend
10.0
(6 ratings)
9.1
(3 ratings)
Likelihood to Renew
10.0
(1 ratings)
9.1
(3 ratings)
Usability
10.0
(2 ratings)
9.1
(1 ratings)
Availability
-
(0 ratings)
9.1
(1 ratings)
Performance
-
(0 ratings)
9.1
(1 ratings)
Support Rating
10.0
(1 ratings)
9.1
(1 ratings)
In-Person Training
-
(0 ratings)
9.1
(1 ratings)
Online Training
-
(0 ratings)
8.2
(1 ratings)
Implementation Rating
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
HeyOrcaCommUnity by Personify
Likelihood to Recommend
HeyOrca
HeyOrca is perfect for the social post editing. For example, when I send the content link to my clients, they can easily go in and comment on posts that need editing rather than having to email me changes. Essentially it streamlines client/agency communication. It is perfect for a smaller agency who has less than 20 clients. I think HeyOrca is not for those whose main content is blogs and corresponding social posts. WordPress isn't Integrated, making it inconvenient to manage.
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Personify Corp
You can tell from the CEO and all staff that this is a very competent company that wants you to succeed with integrity. There is a strong
support and services team that works collaboratively with us to make
sure we are always getting what we need. They provide
24x7 emergency support, online ticket support, email support, a client
community, and the ability to call and talk to the same account manager or
community consultant every time (I even have Mariano's skype and he replies on weekends!). They recently launched a client community - so they are now even practicing what they preach. Our questions in the client community are always answered quickly.
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Pros
HeyOrca
  • Provides client friendly view that allows clients to easily see what content will look like on their social platforms.
  • Provides a one-stop option for multiple client and platform content to live.
  • Great customer service and extremely responsive help center.
  • Easy to use and learn interface.
Read full review
Personify Corp
  • It's easy to use. The admin panel has a number of drag and drop options to modify the experience
  • Flexibility. There are a large number of standard block features that can be added to areas. In addition, each dynamic block as a number of settings that allow you to tailor the experience you want to create. You can do this without being a programmer.
  • Personalization. There are good tools that allow you to personalize the experience based on whether users are logged in or not, whether they are in particular segments (which we can create) or recommendations based on information the user has provided about themselves.
  • Mobile. Small World Labs has a really great way of doing mobile. They give you a drag and drop interface for designing the mobile environment so there is a lot of flexibility with this. We are currently turning this module on.
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Cons
HeyOrca
  • We had some issues with the timing of posts and posts not going out when they updated their platform recently.
  • Missing out on posting directly to Instagram (we have to use another platform for this).
  • Doesn't support Instagram stories, so we have to denote which ones are for Instagram stories and which ones are for Instagram newsfeed.
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Personify Corp
  • Integration with our Association Management System (AMS) didn't go as smoothly as I had wished. Having said that all of the issues with that integration have been addressed.
  • Because the platform is updated so frequently you need to stay on top of what is available to you and your end users or you may miss out on key functionality releases.
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Likelihood to Renew
HeyOrca
We decided today that we were renewing our use
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Personify Corp
From the first conversation and beyond, it has been a pleasure working with Small World Labs. Their staff are genuinely interested in understanding our business and our goals, and actively make recommendation on continued improvement and long-term strategy. All of their staff demonstrate a clear understanding of the product and when to expect new features. Furthermore, their CEO, Michael Wilson, is more than competent and has proven to be an industry expert. He understands both the technical side and the community strategy side of the business. In fact, we have already initiated a project to build a second community with Small World Labs for a separate business unit
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Usability
HeyOrca
Hey Orca has a lot of really great features, they make the workflow really easy and are extremely available for help with questions. I think there are some minor workflow issues that it could overcome and features it could add on that are available in other apps. It definitely doesn't offer the best analytics and also hasn't offered single image direct publishing like hootsuite does. Yet, it's benefits outweigh those minor inconveniences for our team
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Personify Corp
There are a multitude of options to configure the exact user experience you want and what you want to emphasize.
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Reliability and Availability
HeyOrca
No answers on this topic
Personify Corp
Uptime has never been an issue.
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Performance
HeyOrca
No answers on this topic
Personify Corp
Speed is not an issue.
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Support Rating
HeyOrca
Support is really helpful and always giving their best to assist us.
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Personify Corp
The people at Small World Labs are very accessible. I can email, open a ticket, or call and they are there. I'd also point out that senior management is quite available too. We frequently have talks about potential strategies and new things we might be doing, which is great. I think the whole organization genuinely likes what they do and likes helping us succeed.
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In-Person Training
HeyOrca
No answers on this topic
Personify Corp
In-person training is more ad-hoc based on if they are traveling to you or you are going to visit them. I imagine that if I paid for in-person training that it would be set up as well, but I've just used the standard training that comes with the initial set up and ongoing support.
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Online Training
HeyOrca
No answers on this topic
Personify Corp
Online training is through online webinar & how-to posts and videos in the client community.
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Implementation Rating
HeyOrca
No answers on this topic
Personify Corp
We had staff turnover at our own organization during the implementation. We were able to get the community up and live in a good timeframe even though that happened and we had to switch some people around for managing the project on our side.
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Alternatives Considered
HeyOrca
HeyOrca is definitely more for the agency level than Hootsuite. Hootsuite is fairly limited, even at its larger plans. HeyOrca is geared towards agencies, and that is definitely clear in the interface and arrangement. Hootsuite sure seems like more of a consumer product than a B2B product in my opinion.
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Personify Corp
We evaluated a few different community platform vendors over the course of a couple of months. I believe we also evaluated Jive, Lithium, KickApps, and Powered.
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Return on Investment
HeyOrca
  • Sustains our clients due to its layout and user-friendliness
  • Doesn't really allow for a lot of SEO work in the platform which doesn't help get clients
Read full review
Personify Corp
  • Our community has been very active since the re-launch of our site. Have seen some increases in member engagement.
  • Feedback from our membership has been nothing but positive since we transitioned off of our older Sharepoint community. Look and feel and ease of use have been real pluses for our members.
  • Having the Small World Labs community is allowing us to be more creative with the way we integrate our community into all aspects of our online presence, web-site, social media, etc.
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ScreenShots

HeyOrca Screenshots

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CommUnity by Personify Screenshots

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