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Top Rated
208 Ratings
Top Rated
105 Ratings
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Score 8.2 out of 100

Azure Active Directory

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Top Rated
208 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Likelihood to Recommend

HID DigitalPersona (formerly Crossmatch)

While the core of the product works very well, I would not purchase this solution again nor recommend it to other companies. Before being acquired they were a "startup" mode company building a competitively priced product but they were not able to capitalize on that. The solution was full of great features but management and implementation are poor. The solution is buggy, bulky, and not enterprise friendly, particularly for healthcare or other 24/7 operations that cannot afford downtime or management complications. The nail in the coffin is lack of support since the acquisition. Reaching support is a major challenge, and internal communication issues as well as system issues make it feel non-existent. I personally was completely unable to reach support for assistance the last time we had a problem, and our company has begun plans to migration away from the solution.
Anonymous | TrustRadius Reviewer

Azure Active Directory

Microsoft Azure Active Directory is the gold standard for user management in the industry. It's one of the things that Microsoft does very well as far as adding a fully featured user management capability into one place. It supports oauth for web applications and is easily integrated into custom .net web apps. It also easily manages all the users and hooks directly into other Microsoft services.
Gordon Lo | TrustRadius Reviewer

Feature Rating Comparison

Identity Management

HID DigitalPersona (formerly Crossmatch)
Azure Active Directory
9.0
ID-Management Access Control
HID DigitalPersona (formerly Crossmatch)
Azure Active Directory
9.3
ID Management Single-Sign On (SSO)
HID DigitalPersona (formerly Crossmatch)
Azure Active Directory
9.4
Multi-Factor Authentication
HID DigitalPersona (formerly Crossmatch)
Azure Active Directory
9.2
Password Management
HID DigitalPersona (formerly Crossmatch)
Azure Active Directory
8.8
Account Provisioning and De-provisioning
HID DigitalPersona (formerly Crossmatch)
Azure Active Directory
8.9
ID Management Workflow Automation
HID DigitalPersona (formerly Crossmatch)
Azure Active Directory
8.5
ID Risk Management
HID DigitalPersona (formerly Crossmatch)
Azure Active Directory
8.7

Pros

HID DigitalPersona (formerly Crossmatch)

  • Provides an extra layer of security, each person has a unique fingerprint.
  • Allows users to quickly log in to or switch computers on the fly, much faster than typing in a password.
  • Can be used with all kinds of programs. We utilize it with any program that requires authentication, and you can modify the software to work with several applications.
Owen Heuston | TrustRadius Reviewer

Azure Active Directory

  • Conditional Access -- this is one of the biggest tools that any admin needs when it comes to securing when, where, and how users are accessing information. Especially if the information contains sensitive data types.
  • Multi-factor Authentication -- we have all our employees configured for MFA. This is incredibly easy to configure with Azure, as well as defining when MFA should be used through Conditional Access.
  • Audit Logs -- being able to track and identify a user's activity is pretty critical, especially when in incident response mode.
Caleb Reinhardt | TrustRadius Reviewer

Cons

HID DigitalPersona (formerly Crossmatch)

  • Easy for readers to get irredeemably dirty & need replacing.
  • Not a DigitalPerson problem, but users forget their passwords now, which is a pain when they're outside the organization & away from their DigitalPersona scanners
  • Group policy set-up was a little confusing.
Anonymous | TrustRadius Reviewer

Azure Active Directory

  • There are a lot of features, so it can get confusing to get to where you want to go
  • Some areas do not offer as much granularity as desired
  • Hard to find certain features that are synonymous with on-premises Active Directory
Anonymous | TrustRadius Reviewer

Likelihood to Renew

HID DigitalPersona (formerly Crossmatch)

HID DigitalPersona (formerly Crossmatch) 9.9
Based on 5 answers
Two things.1- because of the hardware investment we already made in all the fingerprint readers.2 - I have yet to see a competitor with a similar concept.
Anonymous | TrustRadius Reviewer

Azure Active Directory

No score
No answers yet
No answers on this topic

Usability

HID DigitalPersona (formerly Crossmatch)

HID DigitalPersona (formerly Crossmatch) 9.0
Based on 5 answers
I think there are still fundamental enhancements needed to be added to the management consoles and I think there ought to be a Centralized, Windows Based "Thick" Management Application instead of individual utilities which vary from MMCs, Scripts, Wizards, etc.
Anonymous | TrustRadius Reviewer

Azure Active Directory

No score
No answers yet
No answers on this topic

Support Rating

HID DigitalPersona (formerly Crossmatch)

HID DigitalPersona (formerly Crossmatch) 9.0
Based on 6 answers
Extremely poor; I've never encountered such. Professional Services completely dropped us for months. Crossmatch tech support seems like it has 3 techs tops! No response to emails, calls, the absolute worst! I will never recommend DP to anyone.
Anonymous | TrustRadius Reviewer

Azure Active Directory

Azure Active Directory 8.0
Based on 29 answers
Microsoft has offered Azure Active Directory as a solution for a couple of decades now, so they have seen and anticipated almost any issue that an organization may face and can therefore help. The cloud offering of Azure Active Directory offers some additional "self healing" or monitoring services that can minimize the need for a service call. However, as with most large companies supporting a fast growing market, there may be some gaps in service knowledge (and particularly processing) from the front line / tier one staff as they follow a corporate script at first contact.
Matt Varney | TrustRadius Reviewer

Implementation Rating

HID DigitalPersona (formerly Crossmatch)

HID DigitalPersona (formerly Crossmatch) 9.0
Based on 4 answers
Could use tools to audit license usage at a more granular level as to allow an administrator to free up licenses from users whom seldom use their biometrics to login.
Anonymous | TrustRadius Reviewer

Azure Active Directory

No score
No answers yet
No answers on this topic

Alternatives Considered

HID DigitalPersona (formerly Crossmatch)

We have used One Identity for software tokens. The Defender software tokens were originally included with our bundle and work pretty well for integration into the AnyConnect VPN client with Cisco. All that said, we use the two products for different applications and DP does what it does very well.
Ken Grimes | TrustRadius Reviewer

Azure Active Directory

In our particular scenario, we chose [Microsoft] Azure Active Directory because it has integration with tools and applications we use on a day to day basis, such as inTune, Autopilot, Office 365, Exchange Online, Dynamics 365, just to named a few.
Anonymous | TrustRadius Reviewer

Return on Investment

HID DigitalPersona (formerly Crossmatch)

  • All other 2-factor authentication software we looked at were a subscription based platforms.
  • The DigitalPersona staff was very efficient in the implantation process which allowed our staff to move on to other issues.
  • The technical staff spends less time on account lockouts now since the end-user is now capable of resolving lockouts themselves.
Justin Simpkinson | TrustRadius Reviewer

Azure Active Directory

  • AAD has saved my organization a lot of time in user setups, restoring mailboxes or individual messages, auditing logins/logoffs or data changes and running reports.
  • It added functionality we did not previously have, such as reporting on user behavior in their systems (what they work on and what applications are used).
  • My IT Support Department has benefited greatly from adding AAD by being able to see software update needs for each workstation, managing startup items running in the system, checking versions of definitions and policies applied to each workstation and much more.
John Fester | TrustRadius Reviewer

Pricing Details

HID DigitalPersona (formerly Crossmatch)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

HID DigitalPersona (formerly Crossmatch) Editions & Modules

Edition
HID DigitalPersona3.751
  1. per user per month
Additional Pricing Details

Azure Active Directory

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Azure Active Directory Editions & Modules

Edition
Premium P1$6.001
Premium P2$9.001
  1. per user/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

HID DigitalPersona (formerly Crossmatch)
7.9
Azure Active Directory
9.2

Likelihood to Renew

HID DigitalPersona (formerly Crossmatch)
9.9
Azure Active Directory

Usability

HID DigitalPersona (formerly Crossmatch)
9.0
Azure Active Directory

Support Rating

HID DigitalPersona (formerly Crossmatch)
9.0
Azure Active Directory
8.0

Implementation Rating

HID DigitalPersona (formerly Crossmatch)
9.0
Azure Active Directory

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