Top Rated
105 Ratings
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Score 8.2 out of 100
47 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

HID DigitalPersona (formerly Crossmatch)

While the core of the product works very well, I would not purchase this solution again nor recommend it to other companies. Before being acquired they were a "startup" mode company building a competitively priced product but they were not able to capitalize on that. The solution was full of great features but management and implementation are poor. The solution is buggy, bulky, and not enterprise friendly, particularly for healthcare or other 24/7 operations that cannot afford downtime or management complications. The nail in the coffin is lack of support since the acquisition. Reaching support is a major challenge, and internal communication issues as well as system issues make it feel non-existent. I personally was completely unable to reach support for assistance the last time we had a problem, and our company has begun plans to migration away from the solution.
Anonymous | TrustRadius Reviewer

Oracle Identity Governance

Well suited for:1. Large and medium organisations who have the capacity to invest in IAM roadmap for long term. 2. Organisations with and existing oracle and partner applications ecosystem. 3. Scenario where the user base is on the higher side and organisations looking to scale up in near future. 4. Organisation with complex workflow need in identity management process. Not well suited for 1. Small organisations or even medium ones which have a lesser number of applications 2. Scenarios where custom connectors need to be developed but at the same time turnaround should be quick. 3. Scenarios when features you are looking for are missing, getting them added could take a lot of effort. 4. UI is not very user-friendly and needs to be customised. 5. Takes time to stablise post going live
Brijesh Kumar Swarnkar | TrustRadius Reviewer

Feature Rating Comparison

Identity Management

HID DigitalPersona (formerly Crossmatch)
Oracle Identity Governance
5.6
ID-Management Access Control
HID DigitalPersona (formerly Crossmatch)
Oracle Identity Governance
6.7
ID Management Single-Sign On (SSO)
HID DigitalPersona (formerly Crossmatch)
Oracle Identity Governance
5.9
Multi-Factor Authentication
HID DigitalPersona (formerly Crossmatch)
Oracle Identity Governance
3.0
Password Management
HID DigitalPersona (formerly Crossmatch)
Oracle Identity Governance
7.3
Account Provisioning and De-provisioning
HID DigitalPersona (formerly Crossmatch)
Oracle Identity Governance
9.0
ID Management Workflow Automation
HID DigitalPersona (formerly Crossmatch)
Oracle Identity Governance
4.7
ID Risk Management
HID DigitalPersona (formerly Crossmatch)
Oracle Identity Governance
2.4

Pros

HID DigitalPersona (formerly Crossmatch)

  • Provides an extra layer of security, each person has a unique fingerprint.
  • Allows users to quickly log in to or switch computers on the fly, much faster than typing in a password.
  • Can be used with all kinds of programs. We utilize it with any program that requires authentication, and you can modify the software to work with several applications.
Owen Heuston | TrustRadius Reviewer

Oracle Identity Governance

  • It has a very well-defined and scalable framework (LDAP directory).
  • It scales particularly well, going from a basic platform to a complex one using customisation and extensions.
  • It integrates well with other components like SSO and Access Manager to provide comprehensive a one stop identity management solution.
Anonymous | TrustRadius Reviewer

Cons

HID DigitalPersona (formerly Crossmatch)

  • Easy for readers to get irredeemably dirty & need replacing.
  • Not a DigitalPerson problem, but users forget their passwords now, which is a pain when they're outside the organization & away from their DigitalPersona scanners
  • Group policy set-up was a little confusing.
Anonymous | TrustRadius Reviewer

Oracle Identity Governance

  • The cost could be lower.
  • Support.
  • Identity.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

HID DigitalPersona (formerly Crossmatch)

HID DigitalPersona (formerly Crossmatch) 9.8
Based on 5 answers
Two things.1- because of the hardware investment we already made in all the fingerprint readers.2 - I have yet to see a competitor with a similar concept.
Anonymous | TrustRadius Reviewer

Oracle Identity Governance

No score
No answers yet
No answers on this topic

Usability

HID DigitalPersona (formerly Crossmatch)

HID DigitalPersona (formerly Crossmatch) 9.0
Based on 5 answers
I think there are still fundamental enhancements needed to be added to the management consoles and I think there ought to be a Centralized, Windows Based "Thick" Management Application instead of individual utilities which vary from MMCs, Scripts, Wizards, etc.
Anonymous | TrustRadius Reviewer

Oracle Identity Governance

Oracle Identity Governance 7.3
Based on 1 answer
Overall good product and somewhat reliable when used in a specific manner. However, there are cons like unending bugs and no well-defined upgrade path. The product could have been more flexible and lite in terms of organisational infra needs. OIM is a robust product but other vendors are almost on-par now.
Brijesh Kumar Swarnkar | TrustRadius Reviewer

Support Rating

HID DigitalPersona (formerly Crossmatch)

HID DigitalPersona (formerly Crossmatch) 9.0
Based on 6 answers
Extremely poor; I've never encountered such. Professional Services completely dropped us for months. Crossmatch tech support seems like it has 3 techs tops! No response to emails, calls, the absolute worst! I will never recommend DP to anyone.
Anonymous | TrustRadius Reviewer

Oracle Identity Governance

No score
No answers yet
No answers on this topic

Implementation Rating

HID DigitalPersona (formerly Crossmatch)

HID DigitalPersona (formerly Crossmatch) 9.0
Based on 4 answers
Could use tools to audit license usage at a more granular level as to allow an administrator to free up licenses from users whom seldom use their biometrics to login.
Anonymous | TrustRadius Reviewer

Oracle Identity Governance

No score
No answers yet
No answers on this topic

Alternatives Considered

HID DigitalPersona (formerly Crossmatch)

We have used One Identity for software tokens. The Defender software tokens were originally included with our bundle and work pretty well for integration into the AnyConnect VPN client with Cisco. All that said, we use the two products for different applications and DP does what it does very well.
Ken Grimes | TrustRadius Reviewer

Oracle Identity Governance

I was not involved in the purchasing decision, an enterprise architect who used Gartner as a source was influential
Anonymous | TrustRadius Reviewer

Return on Investment

HID DigitalPersona (formerly Crossmatch)

  • All other 2-factor authentication software we looked at were a subscription based platforms.
  • The DigitalPersona staff was very efficient in the implantation process which allowed our staff to move on to other issues.
  • The technical staff spends less time on account lockouts now since the end-user is now capable of resolving lockouts themselves.
Justin Simpkinson | TrustRadius Reviewer

Oracle Identity Governance

  • It has a great impact from moving us from paper based to full EHR Compliance
  • It's easy to check and see how users get and lose access to the systems that are administered through OIM
  • It's also helping in tying down Policies and procedures within the Orgainization
Chukwuma Esoga | TrustRadius Reviewer

Pricing Details

HID DigitalPersona (formerly Crossmatch)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

HID DigitalPersona (formerly Crossmatch) Editions & Modules

Edition
HID DigitalPersona3.751
  1. per user per month
Additional Pricing Details

Oracle Identity Governance

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle Identity Governance Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

HID DigitalPersona (formerly Crossmatch)
7.9
Oracle Identity Governance
8.0

Likelihood to Renew

HID DigitalPersona (formerly Crossmatch)
9.8
Oracle Identity Governance

Usability

HID DigitalPersona (formerly Crossmatch)
9.0
Oracle Identity Governance
7.3

Support Rating

HID DigitalPersona (formerly Crossmatch)
9.0
Oracle Identity Governance

Implementation Rating

HID DigitalPersona (formerly Crossmatch)
9.0
Oracle Identity Governance

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