2 Ratings
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Score 7 out of 100
114 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

Higher Logic Communications

Higher Logic is great for email marketing as long as you don't require much customer service or super-precise analytics data. It's easy to use, intuitive, integrates with other platforms, and provides a broad range of analytics and reporting data. But like I said, just be wary that sometimes the analytics are inconsistent. Luckily, we mostly use it to compare mailings and their subject lines and the various stories within our weekly e-newsletters, so we just need more of a broad overview of the data. If you need very specific data that is 100% accurate, then this might not be the platform for you. Also, if you're someone who likes superior customer service, you probably want to avoid this as well. But if you need an easy-to-use platform that will get the job done, then go ahead and give this a try.
Jenna Carpentier | TrustRadius Reviewer

Oracle CRM On Demand

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
Rose Kipkemoi | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Higher Logic Communications
Oracle CRM On Demand
6.7
Customer data management / contact management
Higher Logic Communications
Oracle CRM On Demand
7.1
Workflow management
Higher Logic Communications
Oracle CRM On Demand
6.1
Territory management
Higher Logic Communications
Oracle CRM On Demand
7.1
Opportunity management
Higher Logic Communications
Oracle CRM On Demand
7.1
Integration with email client (e.g., Outlook or Gmail)
Higher Logic Communications
Oracle CRM On Demand
5.0
Contract management
Higher Logic Communications
Oracle CRM On Demand
7.0
Quote & order management
Higher Logic Communications
Oracle CRM On Demand
7.0
Interaction tracking
Higher Logic Communications
Oracle CRM On Demand
7.0
Channel / partner relationship management
Higher Logic Communications
Oracle CRM On Demand
7.0

Customer Service & Support

Higher Logic Communications
Oracle CRM On Demand
7.7
Case management
Higher Logic Communications
Oracle CRM On Demand
8.0
Call center management
Higher Logic Communications
Oracle CRM On Demand
8.0
Help desk management
Higher Logic Communications
Oracle CRM On Demand
7.0

Marketing Automation

Higher Logic Communications
Oracle CRM On Demand
7.5
Lead management
Higher Logic Communications
Oracle CRM On Demand
7.1
Email marketing
Higher Logic Communications
Oracle CRM On Demand
8.0

CRM Project Management

Higher Logic Communications
Oracle CRM On Demand
6.7
Task management
Higher Logic Communications
Oracle CRM On Demand
7.0
Billing and invoicing management
Higher Logic Communications
Oracle CRM On Demand
7.1
Reporting
Higher Logic Communications
Oracle CRM On Demand
6.1

CRM Reporting & Analytics

Higher Logic Communications
Oracle CRM On Demand
6.7
Forecasting
Higher Logic Communications
Oracle CRM On Demand
7.1
Pipeline visualization
Higher Logic Communications
Oracle CRM On Demand
7.1
Customizable reports
Higher Logic Communications
Oracle CRM On Demand
6.1

Customization

Higher Logic Communications
Oracle CRM On Demand
7.0
Custom fields
Higher Logic Communications
Oracle CRM On Demand
7.1
Custom objects
Higher Logic Communications
Oracle CRM On Demand
6.1
Scripting environment
Higher Logic Communications
Oracle CRM On Demand
7.0
API for custom integration
Higher Logic Communications
Oracle CRM On Demand
8.0

Security

Higher Logic Communications
Oracle CRM On Demand
8.0
Single sign-on capability
Higher Logic Communications
Oracle CRM On Demand
8.0
Role-based user permissions
Higher Logic Communications
Oracle CRM On Demand
8.1

Social CRM

Higher Logic Communications
Oracle CRM On Demand
7.5
Social data
Higher Logic Communications
Oracle CRM On Demand
8.0
Social engagement
Higher Logic Communications
Oracle CRM On Demand
7.1

Integrations with 3rd-party Software

Higher Logic Communications
Oracle CRM On Demand
8.5
Marketing automation
Higher Logic Communications
Oracle CRM On Demand
9.0
Compensation management
Higher Logic Communications
Oracle CRM On Demand
8.0

Platform

Higher Logic Communications
Oracle CRM On Demand
7.0
Mobile access
Higher Logic Communications
Oracle CRM On Demand
7.0

Pros

Higher Logic Communications

  • Very thorough: Higher Logic works precisely as advertised and can do many things to provide insight into your membership.
  • Data-driven: Higher Logic gives you a ton of insight into how customers interact with your messages. This is extremely beneficial information if you know how to interpret it.
  • Price: Higher Logic is priced fairly for the features you get.
Brandon Wells, MPA | TrustRadius Reviewer

Oracle CRM On Demand

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Michelle Prand | TrustRadius Reviewer

Cons

Higher Logic Communications

  • Customer Service: Maybe we're just unlucky, but we've had very sub-par customer service when dealing with Higher Logic. They've been hard to get in touch with, difficult to schedule meetings with, and when we finally did have a meeting with a representative, she seemed very disgusted to have to be talking with us--and then rushed us off of the call because she had another call immediately afterward (we understand things like this happen, but it was just even more discouraging after an already poor experience).
  • Down Time: The platform seems to be down more often than I'd like it to be. They often have scheduled downtime for system maintenance at off-hours, and this is totally fine. But somewhat often, it seems to be down in the middle of the day when I try to login to create or schedule an email. And it takes a little while (sometimes even several hours) for it to come back up. This is very disappointing when you're trying to get something done (especially when it's time-sensitive) and have to wait around to do it because the system is down.
  • Inconsistent Data: When the analytics and data are correct, it's great! But we've noticed this isn't always the case. There are several different places on the platform that report data, and sometimes they don't match up. Or the percentage data and the raw data numbers don't equal each other and are totally different, so clearly, at least one is incorrect, but how do we know which one it is? Additionally, the numbers on the heatmap are sometimes way different than the numbers in the general data report. We brought this to their attention and they said they were aware of the problem but we're working on other more important things at the moment and would maybe get around to fixing it later (this goes back to the previously mentioned poor customer service). As of a few weeks ago, I thought it was indeed finally fixed, but then again last week we noticed it was back to being inconsistent.
Jenna Carpentier | TrustRadius Reviewer

Oracle CRM On Demand

  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
Cristian Bodnarasec | TrustRadius Reviewer

Usability

Higher Logic Communications

No score
No answers yet
No answers on this topic

Oracle CRM On Demand

Oracle CRM On Demand 9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Rose Kipkemoi | TrustRadius Reviewer

Support Rating

Higher Logic Communications

Higher Logic Communications 2.0
Based on 2 answers
Higher Logic's support is sub-par at best. It can be difficult to get in contact with anyone from the support team, and when you do, it seems as if they don't want to talk to you and don't even have the answers to your questions. Within the past few months, we've contacted them twice and both times have been very disappointing. The first time was to let them know there was an inconsistency between the analytics report and the heat map. They basically said that they already knew about the problem but didn't have any set plans to fix it because they were working on other "more important" things. The second time was for a conference call to go over some additional features that we wanted to implement. And the lady we spoke with seemed very disgusted to have to speak with us and then rushed us off the phone because she had another call.
Jenna Carpentier | TrustRadius Reviewer

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Implementation Rating

Higher Logic Communications

No score
No answers yet
No answers on this topic

Oracle CRM On Demand

Oracle CRM On Demand 10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand | TrustRadius Reviewer

Alternatives Considered

Higher Logic Communications

Higher Logic seems to be a little more powerful of a tool in my opinion, however, MailChimp has a User Interface that is much better. Ease of use definitely goes to them.
Brandon Wells, MPA | TrustRadius Reviewer

Oracle CRM On Demand

Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
Anonymous | TrustRadius Reviewer

Return on Investment

Higher Logic Communications

  • Understanding preferences-- Higher Logic helps us tap in to how our members want to hear from us.
  • Data collection-- Since we started using Higher Logic the amount of data we get from our members has increased greatly.
  • Consolidation of tools-- Higher Logic replaced 2 or 3 additional SAAS options being utilized by us. This helped save money!
Brandon Wells, MPA | TrustRadius Reviewer

Oracle CRM On Demand

  • A single platform for tracking, reporting, and control of all data and clients records
  • Manageable outsourcing for development and support functions for the applications we need to use.
  • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
Anonymous | TrustRadius Reviewer

Pricing Details

Higher Logic Communications

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle CRM On Demand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Higher Logic Communications
7.0
Oracle CRM On Demand
7.0

Usability

Higher Logic Communications
Oracle CRM On Demand
9.0

Support Rating

Higher Logic Communications
2.0
Oracle CRM On Demand

Implementation Rating

Higher Logic Communications
Oracle CRM On Demand
10.0

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