What users are saying about
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Top Rated
123 Ratings
27 Ratings
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Score 7.7 out of 100

Influitive

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Top Rated
123 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Higher Logic Community

Higher Logic works very well for our business purposes. We can very easily create new communities when we need to (and this is often!). Our association isn't as concerned with driving engagement, but the tools Higher Logic provides allows us to take a closer look at the engagement level of our committee members when needed
Victoria Holmen | TrustRadius Reviewer

Influitive

Influitive is well suited for any organization that is interested in engaging customers, mobilizing advocates, and helping to streamline their customer reference, content creation, and product innovation processes. Any customer-centric organization should have this in their toolkit! One thing to be aware of is that, in my opinion and experience, such programs work best with a robust rewards system in place, so this is something to consider in terms of budget, especially for smaller organizations with smaller budgets to spend on customer incentives. Make sure that you consider the cost of incentives and not just the cost of the platform because I think this can have a big impact on the success of the program.
Rachel Lurie | TrustRadius Reviewer

Pros

Higher Logic Community

  • Higher Logic product managers are probably some of the best in the industry. They know their products and aren't pushy in trying to sell them to you. Don't get me wrong, they do try to sell you a product, but they understand that not everyone who is tasked with learning more is also a decision maker. That doesn't stop them from being professional and thorough in their demonstrations or explanation of fees.
  • Their technical support is top notch. Not only do they work to resolve issues, they also work with you to help you with non-issues. Our initial redesign was done by an agency that worked with HL directly to set up the new site. When I was tasked with a mini-redesign this year, HL technical support offered me a lot of insight on how to best do this using just my skills and HL.
  • They offer training on their platforms to ensure your success as an administrator. There is no cost and you can either go to their onsite two days "boot camp" or you can access a plethora of training videos and webinars through their online users' community.
Theresa Grier | TrustRadius Reviewer

Influitive

  • The platform is easy to use for the company administrators and for our users
  • Influitive continues to improve their platform based on customer feedback
  • Customers are provided a dedicated Customer Success Manager to plan and improve the program monthly
  • Influitive provides access to executive leaders
  • They demonstrate how to run a community with their Influitive VIP community of users
Sue Reukauf, M.Ed | TrustRadius Reviewer

Cons

Higher Logic Community

  • Reporting is copious but you cannot build your own reports so you may have lots of information in several different reports and have to pick and choose across several to combine manually. Exporting functionality is there but there are some reports that are only a screen shot and you cannot export them.
Michelle Bovee Martin | TrustRadius Reviewer

Influitive

  • Reporting could use some improvement - sometimes it can be difficult to figure out the best way to get the data needed. There are few different ways to pull reports, so sometimes it feels complex.
  • Being able to have more flexibility with the positioning of the challenges on the advocate view would be great. If you could move around the challenges by dragging them, that would improve the usability.
Tracy Staniland | TrustRadius Reviewer

Likelihood to Renew

Higher Logic Community

Higher Logic Community 10.0
Based on 1 answer
They are a great company that offer great products - primarily their community. As they continue to grow and expand their offerings, I believe they will increase the number of products that offer and in turn grow their client base. We use their community, activity synch, and volunteer manager currently.
Anonymous | TrustRadius Reviewer

Influitive

Influitive 9.1
Based on 29 answers
I really like working with Influitive and with AdvocateHub. Their support staff is awesome and everyone I have come into contact with at the company has been friendly and supportive. Their corporate interactions with customers model their product philosophy incredibly well. I am very satisfied and trust in their attention to me as a customer.
Ray Gans | TrustRadius Reviewer

Usability

Higher Logic Community

Higher Logic Community 7.0
Based on 2 answers
The software is not that simple to use when you have to get volunteers involved in the content assembly process. The content management system that is native to Higher Logic could improve to make the task of training volunteers far easier. Given its simplicity, it is hard for the system to rival more developed websites that use advanced CMS software.
Anonymous | TrustRadius Reviewer

Influitive

Influitive 8.2
Based on 11 answers
Influitive is very user friendly and makes it simple to navigate around the platform. This makes it easier for both admins and advocates alike to use the platform with ease and it also makes it much easier for us to get the results that we desire from the program. However, like any platform, it does have it's bugs sometimes.
Shelby Major | TrustRadius Reviewer

Performance

Higher Logic Community

No score
No answers yet
No answers on this topic

Influitive

Influitive 7.6
Based on 10 answers
Influitive AdvocateHub interacts with Blackbaud Champions and is an on-time response system. What I mean by that is once data is entered in Influitive AdvocateHub, it is updated in real time and I can access a computer and the data is there immediately. Sometimes the rewards do not show up right away and I am under the assumption that the delay is caused by an influx of traffic.
Karen Tuecke | TrustRadius Reviewer

Support Rating

Higher Logic Community

Higher Logic Community 10.0
Based on 1 answer
Support has always been very good from Higher Logic. Easy to submit a help desk ticket and easy to get answers when appropriate. The customer service level of Higher Logic is of great quality and their staff takes the time to address the issues at hand as quickly as possible.
Anonymous | TrustRadius Reviewer

Influitive

Influitive 8.7
Based on 26 answers
I've never run into a support team so responsive - I even sent them an edible arrangement after helping me with no fewer than five questions one day. Even on off hours, my non-urgent questions get handled. I'm just stunned by the responsiveness and quality of the support team at Influitive.
Jenn Steele | TrustRadius Reviewer

Online Training

Higher Logic Community

No score
No answers yet
No answers on this topic

Influitive

Influitive 9.1
Based on 4 answers
The training was extensive and gave me the knowledge/ skills that I needed in order to implement my advocacy program using Influitive's Advocate Hub. I also meet on a regular basis with my Customer Success Manager. My Success Manager helps give me ideas for my program and helps me ensure that it's successful. Influitive is really invested in my success. They act more like a partner than a vendor
Jessica Mitchell | TrustRadius Reviewer

Implementation Rating

Higher Logic Community

No score
No answers yet
No answers on this topic

Influitive

Influitive 9.1
Based on 6 answers
To implement correctly, you HAVE to put in the time. This isn't a no-brainer implementation. It's easy from a technical end, but you have to have your community-building hat on and you have to actually put challenges into the product in order to see any results at all. If you have zero time to manage it, you will fail.
Jenn Steele | TrustRadius Reviewer

Alternatives Considered

Higher Logic Community

Higher Logic allowed for flexibility without compromising structure. It enables us to create communities and to use community content and data across a number of systems while giving us the flexibility to manage communities without the need for express oversight from our IT team. It also gives us tools that go beyond online discussions to include online mentorship and advocacy programs that feed into our online community.
Luke Zimmer | TrustRadius Reviewer

Influitive

We went with Influitive AdvocateHub as it really checked the majority of our requirements list. And if there are things that we need, they are always willing to help us work through work arounds and solutions. I find them reliable and extremely professional and knowledgeable. The competitors are as well - but the user network is really top notch so you're covered in the entire ecosystem
Shalene Whyte | TrustRadius Reviewer

Scalability

Higher Logic Community

No score
No answers yet
No answers on this topic

Influitive

Influitive 9.1
Based on 2 answers
When I stayed using we only had a hundred or so Advocates and now we have 2100+. Pretty amazing product!
Liz Pedro | TrustRadius Reviewer

Return on Investment

Higher Logic Community

  • The community laid dormant for a while before we revitalized, but it has encouraged more communication between members and then when they have the chance to meet at our annual meeting, they feel like they already know each other and want to sign up for the meeting to communicate with their new friends.
Megan Kavy | TrustRadius Reviewer

Influitive

  • We've increased referrals, references, reviews, testimonials, social shares, etc ten fold.
  • We've been able to accomplish feats that would have previously taken days and months, and are able to complete them in minutes or hours. It's a huge time saver.
  • By giving our customers a strong voice, we are increasing loyalty, which in the end increases ROI as they are more likely to renew and reduces churn.
Alex Wagner | TrustRadius Reviewer

Screenshots

Pricing Details

Higher Logic Community

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Influitive

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

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