What users are saying about
26 Ratings
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Score 7.9 out of 100
12 Ratings
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Score 9 out of 100

Likelihood to Recommend

Higher Logic Community

Higher Logic works very well for our business purposes. We can very easily create new communities when we need to (and this is often!). Our association isn't as concerned with driving engagement, but the tools Higher Logic provides allows us to take a closer look at the engagement level of our committee members when needed
Victoria Holmen | TrustRadius Reviewer

Vanilla Forums

For companies that want to customize almost anything and make the forum look like your site, Vanilla Forums is the one for you. Customization and automation of the data via the API with other systems is more than possible and they serve to be great as a hosting provider, dealing with all the upgrades, deployments and maintenance and threat management well.I would say they might be less turn key for a small application but the fact they have an open source community, the ability to find help and information can lower the barrier of entry for most.
Lou Gallo | TrustRadius Reviewer

Pros

Higher Logic Community

  • Higher Logic product managers are probably some of the best in the industry. They know their products and aren't pushy in trying to sell them to you. Don't get me wrong, they do try to sell you a product, but they understand that not everyone who is tasked with learning more is also a decision maker. That doesn't stop them from being professional and thorough in their demonstrations or explanation of fees.
  • Their technical support is top notch. Not only do they work to resolve issues, they also work with you to help you with non-issues. Our initial redesign was done by an agency that worked with HL directly to set up the new site. When I was tasked with a mini-redesign this year, HL technical support offered me a lot of insight on how to best do this using just my skills and HL.
  • They offer training on their platforms to ensure your success as an administrator. There is no cost and you can either go to their onsite two days "boot camp" or you can access a plethora of training videos and webinars through their online users' community.
Theresa Grier | TrustRadius Reviewer

Vanilla Forums

  • Gamification: The ability to incentivise community members to get involved with ranks and badges is one of the main reasons that we purchased the tool.
  • Support: The Vanilla support team are incredible, often responding to issues very late at night and proactively fixing issues as soon as they occur.
  • Customisation: Vanilla can be completely styled with css allowing us to match it to the branding of the rest of our website.
Anonymous | TrustRadius Reviewer

Cons

Higher Logic Community

  • Reporting is copious but you cannot build your own reports so you may have lots of information in several different reports and have to pick and choose across several to combine manually. Exporting functionality is there but there are some reports that are only a screen shot and you cannot export them.
Michelle Bovee Martin | TrustRadius Reviewer

Vanilla Forums

  • There are some features I wish Vanilla would implement that could improve ease of use in our specific community, but some of the ideas we have are not necessarily something that would benefit all of the forums that Vanilla works with.
  • In the past, we've had issues with releases breaking some of our specific site features they built for us, but this has improved drastically recently.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Higher Logic Community

Higher Logic Community 10.0
Based on 1 answer
They are a great company that offer great products - primarily their community. As they continue to grow and expand their offerings, I believe they will increase the number of products that offer and in turn grow their client base. We use their community, activity synch, and volunteer manager currently.
Anonymous | TrustRadius Reviewer

Vanilla Forums

Vanilla Forums 10.0
Based on 1 answer
No answer on this topic is available.

Usability

Higher Logic Community

Higher Logic Community 7.0
Based on 2 answers
The software is not that simple to use when you have to get volunteers involved in the content assembly process. The content management system that is native to Higher Logic could improve to make the task of training volunteers far easier. Given its simplicity, it is hard for the system to rival more developed websites that use advanced CMS software.
Anonymous | TrustRadius Reviewer

Vanilla Forums

Vanilla Forums 9.0
Based on 1 answer
It is very intuitive and simple to operate. Our customers immediately came up with the curve and began contributing content.
Anonymous | TrustRadius Reviewer

Support Rating

Higher Logic Community

Higher Logic Community 10.0
Based on 1 answer
Support has always been very good from Higher Logic. Easy to submit a help desk ticket and easy to get answers when appropriate. The customer service level of Higher Logic is of great quality and their staff takes the time to address the issues at hand as quickly as possible.
Anonymous | TrustRadius Reviewer

Vanilla Forums

Vanilla Forums 9.0
Based on 1 answer
They did an amazing job transferring our content from GetSatisfaction. We had almost 100% success in the transfer of 8 years worth of content.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Higher Logic Community

Higher Logic allowed for flexibility without compromising structure. It enables us to create communities and to use community content and data across a number of systems while giving us the flexibility to manage communities without the need for express oversight from our IT team. It also gives us tools that go beyond online discussions to include online mentorship and advocacy programs that feed into our online community.
Luke Zimmer | TrustRadius Reviewer

Vanilla Forums

From a footprint standpoint, Vanilla has less technical bloat than vbulletin or InVision, and it outdoes Lithium as far as features and service go. The bloat of other services and ability to use new ways of engaging communities such as through Reactions are part of the reason Vanilla was selected.However, the features are better on a couple more seasoned platforms and more equipped to deal with issues and technical problems.
Anonymous | TrustRadius Reviewer

Return on Investment

Higher Logic Community

  • The community laid dormant for a while before we revitalized, but it has encouraged more communication between members and then when they have the chance to meet at our annual meeting, they feel like they already know each other and want to sign up for the meeting to communicate with their new friends.
Megan Kavy | TrustRadius Reviewer

Vanilla Forums

  • Increased uptime and overall speed in the forum (compared to our previous phpbb solution)
  • Increased usage by users which resulted in a higher pages/session in a short amount of time
James Sweeney | TrustRadius Reviewer

Screenshots

Pricing Details

Higher Logic Community

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Higher Logic Community Editions & Modules

Additional Pricing Details

Vanilla Forums

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Vanilla Forums Editions & Modules

Edition
EssentialContact sales team
CorporateContact sales team
EnterpriseContact sales team
Enterprise PlusContact sales team
    Additional Pricing Details

    Add comparison