Bettermode vs. Higher Logic Thrive

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Bettermode
Score 9.0 out of 10
N/A
Tribe is a community platform that integrates social touchpoints across the user journey. It helps brands and creators to build online communities with complete customization capability and data ownership to drive customer engagement, improve retention rate, collect feedback, and improve lifetime value.
$599
per month
Higher Logic Thrive
Score 7.1 out of 10
N/A
Higher Logic Thrive is a private community platform that empowers members, customers, support and product teams to create and manage meaningful, engaging online communities. The solution is designed to keep users coming back. They can find support, best practices, peer-to-peer connections, resources, events, and networking, all in one destination.N/A
Pricing
BettermodeHigher Logic Thrive
Editions & Modules
Advanced
$599.00
per month
Enterprise
Contact us
No answers on this topic
Offerings
Pricing Offerings
BettermodeHigher Logic Thrive
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeRequired
Additional Details
More Pricing Information
Community Pulse
BettermodeHigher Logic Thrive
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
BettermodeHigher Logic Thrive
Small Businesses
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Medium-sized Companies
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PowerDMS by NEOGOV
Score 9.6 out of 10
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Score 8.5 out of 10
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Score 8.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BettermodeHigher Logic Thrive
Likelihood to Recommend
8.0
(8 ratings)
7.5
(17 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Usability
9.1
(3 ratings)
7.0
(2 ratings)
Performance
9.1
(2 ratings)
-
(0 ratings)
Support Rating
8.8
(4 ratings)
9.8
(2 ratings)
Ease of integration
9.1
(2 ratings)
-
(0 ratings)
User Testimonials
BettermodeHigher Logic Thrive
Likelihood to Recommend
Bettermode Inc
During COVID-19 Tribe [Community Platform] allowed non-profit organizations to utilize the premium features for free which was a great benefit. It has helped us utilize our community in order to answer questions rather than having an abundance of support tickets. Tribe [Community Platform] needs to increase spam filters and bot accounts however, as many of the community's are overrun with them. I manually remove these accounts each week.
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Higher Logic
Higher Logic works very well for our business purposes. We can very easily create new communities when we need to (and this is often!). Our association isn't as concerned with driving engagement, but the tools Higher Logic provides allows us to take a closer look at the engagement level of our committee members when needed
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Pros
Bettermode Inc
  • Straightforward setup and configuration
  • Embeddable widgets to add community experience directly inside the site
  • Cost effective compared to other products based on the available features
  • Dedicated and super responsive account managers
  • Relatively easy integration using the API
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Higher Logic
  • Higher Logic product managers are probably some of the best in the industry. They know their products and aren't pushy in trying to sell them to you. Don't get me wrong, they do try to sell you a product, but they understand that not everyone who is tasked with learning more is also a decision maker. That doesn't stop them from being professional and thorough in their demonstrations or explanation of fees.
  • Their technical support is top notch. Not only do they work to resolve issues, they also work with you to help you with non-issues. Our initial redesign was done by an agency that worked with HL directly to set up the new site. When I was tasked with a mini-redesign this year, HL technical support offered me a lot of insight on how to best do this using just my skills and HL.
  • They offer training on their platforms to ensure your success as an administrator. There is no cost and you can either go to their onsite two days "boot camp" or you can access a plethora of training videos and webinars through their online users' community.
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Cons
Bettermode Inc
  • Terrible user experience (especially on mobile), way too overclutered
  • Restricted to Tribe's default layout
  • You have to pay $85/m - $249/m to get access to apps, support and remove Tribe logo
  • Looks pretty old and works rather slowly
Read full review
Higher Logic
  • Reporting is copious but you cannot build your own reports so you may have lots of information in several different reports and have to pick and choose across several to combine manually. Exporting functionality is there but there are some reports that are only a screen shot and you cannot export them.
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Likelihood to Renew
Bettermode Inc
No answers on this topic
Higher Logic
They are a great company that offer great products - primarily their community. As they continue to grow and expand their offerings, I believe they will increase the number of products that offer and in turn grow their client base. We use their community, activity synch, and volunteer manager currently.
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Usability
Bettermode Inc
Tribe Community Platform is inspired by modern social networks. The team behind Tribe Community Platform has carefully studied the user behavior on online networks to add the best practices to their platform.
Read full review
Higher Logic
The software is not that simple to use when you have to get volunteers involved in the content assembly process. The content management system that is native to Higher Logic could improve to make the task of training volunteers far easier. Given its simplicity, it is hard for the system to rival more developed websites that use advanced CMS software.
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Performance
Bettermode Inc
It is fast, easy to configure, and does what it promises. Also, the pricing based on monthly active users is great in comparison to other solution who simply charge based on the registered users.
Read full review
Higher Logic
No answers on this topic
Support Rating
Bettermode Inc
The Support and Success team have been highly responsive, in general, most of the queries get answered within a day (sometimes even a few hours). They helped us immensely with brainstorming and suggesting the best practices to set up the community for success during our onboarding period. Some of our suggestions to add certain features were well-accepted and the product team worked on them to solve the issues.
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Higher Logic
Higher Logic's support is sub-par at best. It can be difficult to get in contact with anyone from the support team, and when you do, it seems as if they don't want to talk to you and don't even have the answers to your questions. Within the past few months, we've contacted them twice and both times have been very disappointing. The first time was to let them know there was an inconsistency between the analytics report and the heat map. They basically said that they already knew about the problem but didn't have any set plans to fix it because they were working on other "more important" things. The second time was for a conference call to go over some additional features that we wanted to implement. And the lady we spoke with seemed very disgusted to have to speak with us and then rushed us off the phone because she had another call.
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Alternatives Considered
Bettermode Inc
It's easy to use and also many of my colleagues recommend Tribe Community Platform which can help us to engage with more of our audience easily.
Read full review
Higher Logic
We are just in the early stages of looking into HubSpot Service Hub to determine if it will be a viable replacement for Higher Logic Community. We have other uses for the ServiceHub so there is an appeal to have it be a "one stop shop" for us. The big question however is how it will stack up to Higher Logic for the online communities. Candidly, while Higher Logic may be tough to beat in this area, it is something we will be looking closely at in the next 12 months.
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Return on Investment
Bettermode Inc
  • Better search presence via user-generated content.
  • Powerful customer engagement.
  • Self-service (deflecting support tickets).
  • Feedback collection.
Read full review
Higher Logic
  • Understanding preferences-- Higher Logic helps us tap in to how our members want to hear from us.
  • Data collection-- Since we started using Higher Logic the amount of data we get from our members has increased greatly.
  • Consolidation of tools-- Higher Logic replaced 2 or 3 additional SAAS options being utilized by us. This helped save money!
Read full review
ScreenShots

Bettermode Screenshots

Screenshot of Software companies can connect customers, promote self-service, and engage customers to drive customer success.Screenshot of Customers can share product ideas, discuss, and get product updates.Screenshot of Supports customer education and product adoption.Screenshot of Responsive design to offer the same community experience across devices.Screenshot of Spaces are designed to categorize content and bring members closer.

Higher Logic Thrive Screenshots

Screenshot of Higher Logic Thrive Community logged in view
Bring members together 24/7. Discussions, Q&A, events, and engagement tools like automation and a mobile app – Higher Logic Thrive Community provides everything you need to bring members back from wherever they are.Screenshot of Higher Logic Thrive Community logged out view
Your value proposition shines on the logged out view of Higher Logic Thrive Community. Use this valuable space to remind members and prospects about the important work your association does.Screenshot of Target groups
Tailor every email or automated campaign with dynamic content, segmentation, and personalization. Integrations with your AMS or online community make adding contacts and creating compound distribution lists a breeze.Screenshot of Message designer
Save time with pre-built email templates and automated campaigns based on nearly two decades of association experience.Screenshot of Reports
Refine your programs with data. Gain insight from email interactions and web tracking so you can refine your offerings and prove ROI.Screenshot of Engagement scoring
See how engaged your members are so you can be sure you are providing value.