Highrise CRM (discontinued) vs. Nimble

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Highrise CRM (discontinued)
Score 4.0 out of 10
N/A
Highrise is a simple CRM, allowing the user to track leads and manage follow ups with zero learning curve. Highrise is only available and supported for existing customers. As of August 2018 Highrise is no longer available to new customers. Existing customers may still take advantage of Highrise.
$4
Per User Per Month
Nimble
Score 7.4 out of 10
N/A
Nimble is a social customer relationship management (CRM) system with features such as contact management and data-driven analytics.
$15
per month
Pricing
Highrise CRM (discontinued)Nimble
Editions & Modules
Highrise
$4.00
Per User Per Month
Business
$19.00
Per User Per Month
Offerings
Pricing Offerings
Highrise CRM (discontinued)Nimble
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
Highrise CRM (discontinued)Nimble
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Highrise CRM (discontinued)
-
Ratings
Nimble
8.5
30 Ratings
10% above category average
Customer data management / contact management00 Ratings9.429 Ratings
Workflow management00 Ratings8.428 Ratings
Territory management00 Ratings8.724 Ratings
Opportunity management00 Ratings8.228 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings9.429 Ratings
Contract management00 Ratings8.523 Ratings
Quote & order management00 Ratings6.821 Ratings
Interaction tracking00 Ratings9.227 Ratings
Channel / partner relationship management00 Ratings8.126 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Highrise CRM (discontinued)
-
Ratings
Nimble
8.2
22 Ratings
9% above category average
Case management00 Ratings8.022 Ratings
Call center management00 Ratings8.320 Ratings
Help desk management00 Ratings8.321 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Highrise CRM (discontinued)
-
Ratings
Nimble
8.7
27 Ratings
14% above category average
Lead management00 Ratings8.426 Ratings
Email marketing00 Ratings9.026 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Highrise CRM (discontinued)
-
Ratings
Nimble
8.2
29 Ratings
8% above category average
Task management00 Ratings8.529 Ratings
Billing and invoicing management00 Ratings8.518 Ratings
Reporting00 Ratings7.725 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Highrise CRM (discontinued)
-
Ratings
Nimble
8.9
27 Ratings
16% above category average
Forecasting00 Ratings8.923 Ratings
Pipeline visualization00 Ratings8.827 Ratings
Customizable reports00 Ratings9.023 Ratings
Customization
Comparison of Customization features of Product A and Product B
Highrise CRM (discontinued)
-
Ratings
Nimble
8.6
29 Ratings
13% above category average
Custom fields00 Ratings9.029 Ratings
Custom objects00 Ratings8.322 Ratings
Scripting environment00 Ratings8.518 Ratings
API for custom integration00 Ratings8.820 Ratings
Security
Comparison of Security features of Product A and Product B
Highrise CRM (discontinued)
-
Ratings
Nimble
9.3
26 Ratings
11% above category average
Single sign-on capability00 Ratings9.324 Ratings
Role-based user permissions00 Ratings9.224 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Highrise CRM (discontinued)
-
Ratings
Nimble
8.4
29 Ratings
15% above category average
Social data00 Ratings8.529 Ratings
Social engagement00 Ratings8.429 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Highrise CRM (discontinued)
-
Ratings
Nimble
8.8
25 Ratings
20% above category average
Marketing automation00 Ratings8.725 Ratings
Compensation management00 Ratings8.919 Ratings
Platform
Comparison of Platform features of Product A and Product B
Highrise CRM (discontinued)
-
Ratings
Nimble
8.3
27 Ratings
10% above category average
Mobile access00 Ratings8.327 Ratings
Best Alternatives
Highrise CRM (discontinued)Nimble
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Highrise CRM (discontinued)Nimble
Likelihood to Recommend
9.0
(10 ratings)
8.5
(33 ratings)
Likelihood to Renew
8.2
(9 ratings)
8.3
(2 ratings)
Usability
9.0
(1 ratings)
8.5
(19 ratings)
Support Rating
9.0
(1 ratings)
9.8
(19 ratings)
User Testimonials
Highrise CRM (discontinued)Nimble
Likelihood to Recommend
Discontinued Products
We chose to work with the Basecamp product and along with it came Highrise. They're a great 37 signals package together. So we chose to work with Highrise because of Basecamp
Read full review
Nimble
This tool is suitable for all sizes of organizations since it has the capacity to manage customer relations in the best possible way. Its features like task management, reports, social collaboration, and forecasting are always considered important for CRM and they all work without causing any trouble. But its Reports need to be more elaborate and its interface should be made easier and less tricky.
Read full review
Pros
Discontinued Products
  • Easy batch upload of new contacts - if you gathered names and contact info for a bunch of people at an event or conference or what have you, put it in a spreadsheet and upload it for easy and efficient adding to the database.
  • Simple communication and outreach tracking - each user has an individualized dropbox email address; you can BCC:, CC:, or forward an email to or from a client or contact, and Highrise automatically associates and records that email with the contact in the database.
  • Task assignments - users can create and task assignments associated with specific contacts (ie - Send Suzy J. a gift box on Oct 1; Follow Marla K. and Billy Z. on Twitter & Facebook; Get an updated address from Nathan R.)
  • Tags - easily create lists of contacts who fit certain needs (I need a: food blogger, in TX, who has a Facebook page - we have "food blogger", "TX," and "Facebook" tags in our system) that is then exportable; also useful for knowing the important associations of a particular contact.
Read full review
Nimble
  • Importing contacts in the CRM is very much consist of easy steps.
  • It allows me to create, edit and view contacts records anywhere from the web.
  • It is helping me to stay organized in terms of marketing needs and providing real-time information automatically.
  • it is playing an excellent role in managing our all relations.
Read full review
Cons
Discontinued Products
  • Im actually pretty happy with the system as it is. The best aspect of Highrise is that it is very easy to work with - no need to struggle with manuals and lengthy training.
  • Not really a problem I suppose but I pay for Highrise as part of a suite which includes other products - Basecamp, Backpack and Campfire. It would be nice to see more integration between these products.
Read full review
Nimble
  • Nimble's storage space is very sparse, but we have found that it can be expanded at an additional cost.
  • Their mobile application is not as good as some of us expected, and we strongly recommend improving it to make it work effectively.
Read full review
Likelihood to Renew
Discontinued Products
Highrise is easy to use, has a nice UI overall, quick to load, and does most of what we need.
Read full review
Nimble
It's truly a great system if you get it for the right reasons. Don't expect it to do everything a mid market organization would require but for any small business or mid to large organizations which would like to integrate to it for the social insights capabilities this is a leading solution which can add value immediately
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Usability
Discontinued Products
It's quick and easy to setup and use. There isn't any feature "bloat". Nothing to struggle with
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Nimble
The platform has more advantages and positives as compared to challenges or negatives in comparison to other comparable products and platforms available in the marketplace. It was extremely easy to get started with the initial deployment which makes the choice much clearer. Finally its tight integration not just with Microsoft O365 suite, but also with [the] most popular social media platforms available makes it a very favorable platform in its domain.
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Support Rating
Discontinued Products
They are quick and SO nice. They are very friendly and are eager to help.
Read full review
Nimble
It was productive to be able to access remote support sessions from nimble employees, whom we decided to contact to have one of the features mentioned above explained to us. They were methodical and easy to explain solutions, so we recommend them for any kind of doubt.
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Alternatives Considered
Discontinued Products
Highrise is simple to use and is run by the same folks who build Basecamp and 37Signals. We wanted something that would do the essentials without the cumbersome bells and whistles. Salesforce is almost too complicated if you don't have a whole sales operation and analytics division. One day we will probably outgrow Highrise, but not yet.
Read full review
Nimble
Nimble has proven to be a positive and well-respected application within our company for setting us up for success at building personal and meaningful associations with decision makers. It has been a significant reason why we have gained acceptance and trust from those who we have introduced ourselves to over time. The ability to feel a true understanding of our prospects and customers as real human beings with unique interests and common aspirations opens up doors of valuable conversation. The other options that were reviewed and considered provided many of the common ways from the past that stored CRM information. This method was much more of a static representation of the real interactions made between a company or salesperson with the prospects and customers. Nimble has brought back what should never have been lost - being like neighbors who spoke to each other about more things than just business.
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Return on Investment
Discontinued Products
  • Better customer service, I am able to look up client info in a more organized way
  • I feel that our efficiency has really increased. Highrise is a lot faster than our old program
  • Highrise keeps us very organized. but it would be helpful if there was a project management section we could implement
Read full review
Nimble
  • Time-Saving is one of the biggest ROIs for me. 30-60 minutes a day means I can focus on more marketing, sales, or client work.
  • A soft ROI is in better contact relationships. People are often impressed that I follow-up after meetings, and especially when they say to contact them in 6 months or next year.
Read full review
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