Highrise CRM (discontinued) vs. PlanPlus Online

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Highrise CRM (discontinued)
Score 4.0 out of 10
N/A
Highrise is a simple CRM, allowing the user to track leads and manage follow ups with zero learning curve. Highrise is only available and supported for existing customers. As of August 2018 Highrise is no longer available to new customers. Existing customers may still take advantage of Highrise.
$4
Per User Per Month
PlanPlus
Score 10.0 out of 10
Mid-Size Companies (51-1,000 employees)
PlanPlus Online is planning and organization software that integrates productivity tools into a complete customer relationship management solution.
$34.99
Per User per Month
Pricing
Highrise CRM (discontinued)PlanPlus Online
Editions & Modules
Highrise
$4.00
Per User Per Month
PlanPlus Online Professional Edition
$34.99
Per User per Month
PlanPlus Online Planner Edition
$69.99
Per/Year
PlanPlus Online Business Edition
$199.99
per 5 users/per month
Offerings
Pricing Offerings
Highrise CRM (discontinued)PlanPlus
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup fee$1,500 Up to 12 hours of Account Configuration Assistance Setup Include: Provision accounts and licenses (1hr), Kick-off Call (1 hr), and 10 additional hours of account configuration assistance to be used toward the following items, as needed by customers internal administrator: User Setup, Record Access, & Personal Preferences; Data Migration; Custom Fields & Page Layouts; Web-forms & Surveys; Views & Reports; Standard Sales Processes; Project Templates. Exact accomplishments may vary from this list based on Administrator's skills and requirements.
Additional Details——
More Pricing Information
Community Pulse
Highrise CRM (discontinued)PlanPlus Online
Top Pros
Top Cons
Features
Highrise CRM (discontinued)PlanPlus Online
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Highrise CRM (discontinued)
-
Ratings
PlanPlus Online
8.6
3 Ratings
11% above category average
Customer data management / contact management00 Ratings10.03 Ratings
Workflow management00 Ratings9.03 Ratings
Territory management00 Ratings7.03 Ratings
Opportunity management00 Ratings10.03 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings10.03 Ratings
Contract management00 Ratings7.03 Ratings
Quote & order management00 Ratings5.02 Ratings
Interaction tracking00 Ratings10.03 Ratings
Channel / partner relationship management00 Ratings9.03 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Highrise CRM (discontinued)
-
Ratings
PlanPlus Online
9.0
3 Ratings
18% above category average
Case management00 Ratings9.03 Ratings
Call center management00 Ratings9.03 Ratings
Help desk management00 Ratings9.02 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Highrise CRM (discontinued)
-
Ratings
PlanPlus Online
10.0
3 Ratings
28% above category average
Lead management00 Ratings10.03 Ratings
Email marketing00 Ratings10.03 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Highrise CRM (discontinued)
-
Ratings
PlanPlus Online
9.7
3 Ratings
25% above category average
Task management00 Ratings10.03 Ratings
Billing and invoicing management00 Ratings9.02 Ratings
Reporting00 Ratings10.03 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Highrise CRM (discontinued)
-
Ratings
PlanPlus Online
9.7
3 Ratings
24% above category average
Forecasting00 Ratings10.03 Ratings
Pipeline visualization00 Ratings10.03 Ratings
Customizable reports00 Ratings9.03 Ratings
Customization
Comparison of Customization features of Product A and Product B
Highrise CRM (discontinued)
-
Ratings
PlanPlus Online
8.5
3 Ratings
12% above category average
Custom fields00 Ratings10.03 Ratings
Custom objects00 Ratings9.03 Ratings
Scripting environment00 Ratings8.02 Ratings
API for custom integration00 Ratings7.02 Ratings
Security
Comparison of Security features of Product A and Product B
Highrise CRM (discontinued)
-
Ratings
PlanPlus Online
7.0
3 Ratings
17% below category average
Single sign-on capability00 Ratings6.01 Ratings
Role-based user permissions00 Ratings8.03 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Highrise CRM (discontinued)
-
Ratings
PlanPlus Online
8.0
2 Ratings
10% above category average
Social data00 Ratings8.02 Ratings
Social engagement00 Ratings8.02 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Highrise CRM (discontinued)
-
Ratings
PlanPlus Online
9.5
3 Ratings
28% above category average
Marketing automation00 Ratings10.03 Ratings
Compensation management00 Ratings9.02 Ratings
Platform
Comparison of Platform features of Product A and Product B
Highrise CRM (discontinued)
-
Ratings
PlanPlus Online
8.0
3 Ratings
7% above category average
Mobile access00 Ratings8.03 Ratings
Best Alternatives
Highrise CRM (discontinued)PlanPlus Online
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Highrise CRM (discontinued)PlanPlus Online
Likelihood to Recommend
9.0
(10 ratings)
10.0
(3 ratings)
Likelihood to Renew
8.2
(9 ratings)
-
(0 ratings)
Usability
9.0
(1 ratings)
8.0
(1 ratings)
Support Rating
9.0
(1 ratings)
10.0
(1 ratings)
User Testimonials
Highrise CRM (discontinued)PlanPlus Online
Likelihood to Recommend
Discontinued Products
We chose to work with the Basecamp product and along with it came Highrise. They're a great 37 signals package together. So we chose to work with Highrise because of Basecamp
Read full review
PlanPlusOnline
I would recommend this for businesses that have the time to invest in doing things the right way. Garbage in equals garbage out. If you can get over the somewhat steep learning curve and adopting their process this product would be a good fit. If you are short on time (and maybe cash) you may want to look for a simpler and less expensive solution.
Read full review
Pros
Discontinued Products
  • Easy batch upload of new contacts - if you gathered names and contact info for a bunch of people at an event or conference or what have you, put it in a spreadsheet and upload it for easy and efficient adding to the database.
  • Simple communication and outreach tracking - each user has an individualized dropbox email address; you can BCC:, CC:, or forward an email to or from a client or contact, and Highrise automatically associates and records that email with the contact in the database.
  • Task assignments - users can create and task assignments associated with specific contacts (ie - Send Suzy J. a gift box on Oct 1; Follow Marla K. and Billy Z. on Twitter & Facebook; Get an updated address from Nathan R.)
  • Tags - easily create lists of contacts who fit certain needs (I need a: food blogger, in TX, who has a Facebook page - we have "food blogger", "TX," and "Facebook" tags in our system) that is then exportable; also useful for knowing the important associations of a particular contact.
Read full review
PlanPlusOnline
  • Weekly and Monthly Planner is very productive.
  • Task Delegation and Pipeline Tracker are easy to use and efficient.
  • Goal Planning helped us as well to identify our chances.
Read full review
Cons
Discontinued Products
  • Im actually pretty happy with the system as it is. The best aspect of Highrise is that it is very easy to work with - no need to struggle with manuals and lengthy training.
  • Not really a problem I suppose but I pay for Highrise as part of a suite which includes other products - Basecamp, Backpack and Campfire. It would be nice to see more integration between these products.
Read full review
PlanPlusOnline
  • When it came time to move on due to larger issues the friendliness was not there from the account reps. We did not leave due to them, but due to our growth and need for more.
  • The inability to make personalized the labels for our insurance terms.
Read full review
Likelihood to Renew
Discontinued Products
Highrise is easy to use, has a nice UI overall, quick to load, and does most of what we need.
Read full review
PlanPlusOnline
No answers on this topic
Usability
Discontinued Products
It's quick and easy to setup and use. There isn't any feature "bloat". Nothing to struggle with
Read full review
PlanPlusOnline
It's great once you get the hang of it. I feel like it could be cleaned up a little. Some elements could be moved around or hidden. Overall it's a solid UI
Read full review
Support Rating
Discontinued Products
They are quick and SO nice. They are very friendly and are eager to help.
Read full review
PlanPlusOnline
There are some cases where we just need something simple to get the job done. In our case, we needed a solution with a lot features for our complex setup. A lot of CRMs fell short. PlanPlus Online didn't. They had everything we needed. We didn't have to rely on multiple disparate solutions, and it was within our budget.
Read full review
Alternatives Considered
Discontinued Products
Highrise is simple to use and is run by the same folks who build Basecamp and 37Signals. We wanted something that would do the essentials without the cumbersome bells and whistles. Salesforce is almost too complicated if you don't have a whole sales operation and analytics division. One day we will probably outgrow Highrise, but not yet.
Read full review
PlanPlusOnline
PlanPlus Online is much nicer than Salesforce and also much faster.
Read full review
Return on Investment
Discontinued Products
  • Better customer service, I am able to look up client info in a more organized way
  • I feel that our efficiency has really increased. Highrise is a lot faster than our old program
  • Highrise keeps us very organized. but it would be helpful if there was a project management section we could implement
Read full review
PlanPlusOnline
  • Better lead management
  • Increased lead efficiencies with drip programs
Read full review
ScreenShots

PlanPlus Screenshots

Screenshot of Mobile interface on iPadScreenshot of Mobile interface on iPhoneScreenshot of Desktop browser interfaceScreenshot of Another screenshot of desktop browser interface