What users are saying about
19 Ratings
3 Ratings
19 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 5.8 out of 100
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 10 out of 100

Likelihood to Recommend

Highrise

We chose to work with the Basecamp product and along with it came Highrise. They're a great 37 signals package together. So we chose to work with Highrise because of Basecamp
Anonymous | TrustRadius Reviewer

PlanPlus

I would recommend this for businesses that have the time to invest in doing things the right way. Garbage in equals garbage out. If you can get over the somewhat steep learning curve and adopting their process this product would be a good fit. If you are short on time (and maybe cash) you may want to look for a simpler and less expensive solution.
James DiPilla | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Highrise
PlanPlus
8.6
Customer data management / contact management
Highrise
PlanPlus
10.0
Workflow management
Highrise
PlanPlus
9.0
Territory management
Highrise
PlanPlus
7.0
Opportunity management
Highrise
PlanPlus
10.0
Integration with email client (e.g., Outlook or Gmail)
Highrise
PlanPlus
10.0
Contract management
Highrise
PlanPlus
7.0
Quote & order management
Highrise
PlanPlus
5.0
Interaction tracking
Highrise
PlanPlus
10.0
Channel / partner relationship management
Highrise
PlanPlus
9.0

Customer Service & Support

Highrise
PlanPlus
9.0
Case management
Highrise
PlanPlus
9.0
Call center management
Highrise
PlanPlus
9.0
Help desk management
Highrise
PlanPlus
9.0

Marketing Automation

Highrise
PlanPlus
10.0
Lead management
Highrise
PlanPlus
10.0
Email marketing
Highrise
PlanPlus
10.0

CRM Project Management

Highrise
PlanPlus
9.7
Task management
Highrise
PlanPlus
10.0
Billing and invoicing management
Highrise
PlanPlus
9.0
Reporting
Highrise
PlanPlus
10.0

CRM Reporting & Analytics

Highrise
PlanPlus
9.7
Forecasting
Highrise
PlanPlus
10.0
Pipeline visualization
Highrise
PlanPlus
10.0
Customizable reports
Highrise
PlanPlus
9.0

Customization

Highrise
PlanPlus
8.5
Custom fields
Highrise
PlanPlus
10.0
Custom objects
Highrise
PlanPlus
9.0
Scripting environment
Highrise
PlanPlus
8.0
API for custom integration
Highrise
PlanPlus
7.0

Security

Highrise
PlanPlus
7.0
Single sign-on capability
Highrise
PlanPlus
6.0
Role-based user permissions
Highrise
PlanPlus
8.0

Social CRM

Highrise
PlanPlus
8.0
Social data
Highrise
PlanPlus
8.0
Social engagement
Highrise
PlanPlus
8.0

Integrations with 3rd-party Software

Highrise
PlanPlus
9.5
Marketing automation
Highrise
PlanPlus
10.0
Compensation management
Highrise
PlanPlus
9.0

Platform

Highrise
PlanPlus
8.0
Mobile access
Highrise
PlanPlus
8.0

Pros

Highrise

  • Easy batch upload of new contacts - if you gathered names and contact info for a bunch of people at an event or conference or what have you, put it in a spreadsheet and upload it for easy and efficient adding to the database.
  • Simple communication and outreach tracking - each user has an individualized dropbox email address; you can BCC:, CC:, or forward an email to or from a client or contact, and Highrise automatically associates and records that email with the contact in the database.
  • Task assignments - users can create and task assignments associated with specific contacts (ie - Send Suzy J. a gift box on Oct 1; Follow Marla K. and Billy Z. on Twitter & Facebook; Get an updated address from Nathan R.)
  • Tags - easily create lists of contacts who fit certain needs (I need a: food blogger, in TX, who has a Facebook page - we have "food blogger", "TX," and "Facebook" tags in our system) that is then exportable; also useful for knowing the important associations of a particular contact.
Averill Earls | TrustRadius Reviewer

PlanPlus

  • Weekly and Monthly Planner is very productive.
  • Task Delegation and Pipeline Tracker are easy to use and efficient.
  • Goal Planning helped us as well to identify our chances.
Ulrich (Uli) Nielen | TrustRadius Reviewer

Cons

Highrise

  • Im actually pretty happy with the system as it is. The best aspect of Highrise is that it is very easy to work with - no need to struggle with manuals and lengthy training.
  • Not really a problem I suppose but I pay for Highrise as part of a suite which includes other products - Basecamp, Backpack and Campfire. It would be nice to see more integration between these products.
Derek Jones | TrustRadius Reviewer

PlanPlus

  • When it came time to move on due to larger issues the friendliness was not there from the account reps. We did not leave due to them, but due to our growth and need for more.
  • The inability to make personalized the labels for our insurance terms.
Jim Grauel, Jr. | TrustRadius Reviewer

Likelihood to Renew

Highrise

Highrise 8.2
Based on 9 answers
Highrise is easy to use, has a nice UI overall, quick to load, and does most of what we need.
Rachel Panush | TrustRadius Reviewer

PlanPlus

No score
No answers yet
No answers on this topic

Usability

Highrise

Highrise 9.0
Based on 1 answer
It's quick and easy to setup and use. There isn't any feature "bloat". Nothing to struggle with
Derek Jones | TrustRadius Reviewer

PlanPlus

PlanPlus 8.0
Based on 1 answer
It's great once you get the hang of it. I feel like it could be cleaned up a little. Some elements could be moved around or hidden. Overall it's a solid UI
James DiPilla | TrustRadius Reviewer

Support Rating

Highrise

Highrise 9.0
Based on 1 answer
They are quick and SO nice. They are very friendly and are eager to help.
Denice Castillo | TrustRadius Reviewer

PlanPlus

PlanPlus 10.0
Based on 1 answer
There are some cases where we just need something simple to get the job done. In our case, we needed a solution with a lot features for our complex setup. A lot of CRMs fell short. PlanPlus Online didn't. They had everything we needed. We didn't have to rely on multiple disparate solutions, and it was within our budget.
James DiPilla | TrustRadius Reviewer

Alternatives Considered

Highrise

Highrise is simple to use and is run by the same folks who build Basecamp and 37Signals. We wanted something that would do the essentials without the cumbersome bells and whistles. Salesforce is almost too complicated if you don't have a whole sales operation and analytics division. One day we will probably outgrow Highrise, but not yet.
Blake Baron | TrustRadius Reviewer

PlanPlus

PlanPlus Online is much nicer than Salesforce and also much faster.
Ulrich (Uli) Nielen | TrustRadius Reviewer

Return on Investment

Highrise

  • Better customer service, I am able to look up client info in a more organized way
  • I feel that our efficiency has really increased. Highrise is a lot faster than our old program
  • Highrise keeps us very organized. but it would be helpful if there was a project management section we could implement
Stephanie Belleville | TrustRadius Reviewer

PlanPlus

  • Better lead management
  • Increased lead efficiencies with drip programs
Jim Grauel, Jr. | TrustRadius Reviewer

Screenshots

Pricing Details

Highrise

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Highrise Editions & Modules

Edition
Highrise$4.001
  1. Per User Per Month
Additional Pricing Details

PlanPlus

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$1,500*

* Up to 12 hours of Account Configuration Assistance Setup Include: Provision accounts and licenses (1hr), Kick-off Call (1 hr), and 10 additional hours of account configuration assistance to be used toward the following items, as needed by customers internal administrator: User Setup, Record Access, & Personal Preferences; Data Migration; Custom Fields & Page Layouts; Web-forms & Surveys; Views & Reports; Standard Sales Processes; Project Templates. Exact accomplishments may vary from this list based on Administrator's skills and requirements.

PlanPlus Editions & Modules

Edition
PlanPlus Online Planner Edition$69.991
PlanPlus Online Professional Edition$34.992
PlanPlus Online Business Edition$199.993
  1. Per/Year
  2. Per User per Month
  3. per 5 users/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Highrise
9.0
PlanPlus
10.0

Likelihood to Renew

Highrise
8.2
PlanPlus

Usability

Highrise
9.0
PlanPlus
8.0

Support Rating

Highrise
9.0
PlanPlus
10.0

Add comparison