What users are saying about
20 Ratings
3 Ratings
20 Ratings
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Score 7.3 out of 100
3 Ratings
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Score 10 out of 100

Feature Set Ratings

    Sales Force Automation

    Highrise

    Feature Set Not Supported
    N/A
    8.6

    PlanPlus

    86%
    PlanPlus Online ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Workflow management

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Territory management

    N/A
    0 Ratings
    7.0
    70%
    3 Ratings

    Opportunity management

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Contract management

    N/A
    0 Ratings
    7.0
    70%
    3 Ratings

    Quote & order management

    N/A
    0 Ratings
    5.0
    50%
    2 Ratings

    Interaction tracking

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Customer Service & Support

    Highrise

    Feature Set Not Supported
    N/A
    9.0

    PlanPlus

    90%
    PlanPlus Online ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Call center management

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Help desk management

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Marketing Automation

    Highrise

    Feature Set Not Supported
    N/A
    10.0

    PlanPlus

    100%
    PlanPlus Online ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Email marketing

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    CRM Project Management

    Highrise

    Feature Set Not Supported
    N/A
    9.7

    PlanPlus

    97%
    PlanPlus Online ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Reporting

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    CRM Reporting & Analytics

    Highrise

    Feature Set Not Supported
    N/A
    9.7

    PlanPlus

    97%
    PlanPlus Online ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Customizable reports

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Customization

    Highrise

    Feature Set Not Supported
    N/A
    8.5

    PlanPlus

    85%
    PlanPlus Online ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Custom objects

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Scripting environment

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    API for custom integration

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Security

    Highrise

    Feature Set Not Supported
    N/A
    7.0

    PlanPlus

    70%
    PlanPlus Online ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Role-based user permissions

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Social CRM

    Highrise

    Feature Set Not Supported
    N/A
    8.0

    PlanPlus

    80%
    PlanPlus Online ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Social engagement

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Integrations with 3rd-party Software

    Highrise

    Feature Set Not Supported
    N/A
    9.5

    PlanPlus

    95%
    PlanPlus Online ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Compensation management

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Platform

    Highrise

    Feature Set Not Supported
    N/A
    8.0

    PlanPlus

    80%
    PlanPlus Online ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Attribute Ratings

    • Highrise is rated higher in 1 area: Usability
    • PlanPlus Online is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    9.0

    Highrise

    90%
    10 Ratings
    10.0

    PlanPlus

    100%
    3 Ratings

    Likelihood to Renew

    8.2

    Highrise

    82%
    9 Ratings

    PlanPlus

    N/A
    0 Ratings

    Usability

    9.0

    Highrise

    90%
    1 Rating
    8.0

    PlanPlus

    80%
    1 Rating

    Support Rating

    9.0

    Highrise

    90%
    2 Ratings
    10.0

    PlanPlus

    100%
    1 Rating

    Likelihood to Recommend

    Basecamp

    We chose to work with the Basecamp product and along with it came Highrise. They're a great 37 signals package together. So we chose to work with Highrise because of Basecamp
    Read full review

    PlanPlusOnline

    I would recommend this for businesses that have the time to invest in doing things the right way. Garbage in equals garbage out. If you can get over the somewhat steep learning curve and adopting their process this product would be a good fit. If you are short on time (and maybe cash) you may want to look for a simpler and less expensive solution.
    Read full review

    Pros

    Basecamp

    • Easy batch upload of new contacts - if you gathered names and contact info for a bunch of people at an event or conference or what have you, put it in a spreadsheet and upload it for easy and efficient adding to the database.
    • Simple communication and outreach tracking - each user has an individualized dropbox email address; you can BCC:, CC:, or forward an email to or from a client or contact, and Highrise automatically associates and records that email with the contact in the database.
    • Task assignments - users can create and task assignments associated with specific contacts (ie - Send Suzy J. a gift box on Oct 1; Follow Marla K. and Billy Z. on Twitter &amp; Facebook; Get an updated address from Nathan R.)
    • Tags - easily create lists of contacts who fit certain needs (I need a: food blogger, in TX, who has a Facebook page - we have "food blogger", "TX," and "Facebook" tags in our system) that is then exportable; also useful for knowing the important associations of a particular contact.
    Read full review

    PlanPlusOnline

    • Weekly and Monthly Planner is very productive.
    • Task Delegation and Pipeline Tracker are easy to use and efficient.
    • Goal Planning helped us as well to identify our chances.
    Read full review

    Cons

    Basecamp

    • Im actually pretty happy with the system as it is. The best aspect of Highrise is that it is very easy to work with - no need to struggle with manuals and lengthy training.
    • Not really a problem I suppose but I pay for Highrise as part of a suite which includes other products - Basecamp, Backpack and Campfire. It would be nice to see more integration between these products.
    Read full review

    PlanPlusOnline

    • When it came time to move on due to larger issues the friendliness was not there from the account reps. We did not leave due to them, but due to our growth and need for more.
    • The inability to make personalized the labels for our insurance terms.
    Read full review

    Pricing Details

    Highrise

    Starting Price

    $4 Per User Per Month

    Editions & Modules

    Highrise editions and modules pricing
    EditionModules
    Highrise$4.001

    Footnotes

    1. Per User Per Month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    PlanPlus

    Starting Price

    $34.99 Per User per Month

    Editions & Modules

    PlanPlus editions and modules pricing
    EditionModules
    PlanPlus Online Planner Edition$69.991
    PlanPlus Online Professional Edition$34.992
    PlanPlus Online Business Edition$199.993

    Footnotes

    1. Per/Year
    2. Per User per Month
    3. per 5 users/per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional $1,500

    Additional Details

    Likelihood to Renew

    Basecamp

    Highrise is easy to use, has a nice UI overall, quick to load, and does most of what we need.
    Read full review

    PlanPlusOnline

    No answers on this topic

    Usability

    Basecamp

    It's quick and easy to setup and use. There isn't any feature "bloat". Nothing to struggle with
    Read full review

    PlanPlusOnline

    It's great once you get the hang of it. I feel like it could be cleaned up a little. Some elements could be moved around or hidden. Overall it's a solid UI
    Read full review

    Support Rating

    Basecamp

    They are quick and SO nice. They are very friendly and are eager to help.
    Read full review

    PlanPlusOnline

    There are some cases where we just need something simple to get the job done. In our case, we needed a solution with a lot features for our complex setup. A lot of CRMs fell short. PlanPlus Online didn't. They had everything we needed. We didn't have to rely on multiple disparate solutions, and it was within our budget.
    Read full review

    Alternatives Considered

    Basecamp

    Highrise is simple to use and is run by the same folks who build Basecamp and 37Signals. We wanted something that would do the essentials without the cumbersome bells and whistles. Salesforce is almost too complicated if you don't have a whole sales operation and analytics division. One day we will probably outgrow Highrise, but not yet.
    Read full review

    PlanPlusOnline

    PlanPlus Online is much nicer than Salesforce and also much faster.
    Read full review

    Return on Investment

    Basecamp

    • Better customer service, I am able to look up client info in a more organized way
    • I feel that our efficiency has really increased. Highrise is a lot faster than our old program
    • Highrise keeps us very organized. but it would be helpful if there was a project management section we could implement
    Read full review

    PlanPlusOnline

    • Better lead management
    • Increased lead efficiencies with drip programs
    Read full review

    Screenshots

    Add comparison