What users are saying about
19 Ratings
19 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 5.4 out of 100
43 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100

Feature Set Ratings

    Sales Force Automation

    Highrise

    Feature Set Not Supported
    N/A
    7.3

    Really Simple Systems

    73%
    Really Simple Systems ranks higher in 6/6 features

    Customer data management / contact management

    N/A
    0 Ratings
    7.8
    78%
    33 Ratings

    Workflow management

    N/A
    0 Ratings
    7.2
    72%
    13 Ratings

    Territory management

    N/A
    0 Ratings
    6.9
    69%
    8 Ratings

    Opportunity management

    N/A
    0 Ratings
    7.7
    77%
    27 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    6.4
    64%
    25 Ratings

    Interaction tracking

    N/A
    0 Ratings
    7.5
    75%
    25 Ratings

    Customer Service & Support

    Highrise

    Feature Set Not Supported
    N/A
    7.2

    Really Simple Systems

    72%
    Really Simple Systems ranks higher in 2/2 features

    Case management

    N/A
    0 Ratings
    7.4
    74%
    23 Ratings

    Help desk management

    N/A
    0 Ratings
    7.0
    70%
    24 Ratings

    Marketing Automation

    Highrise

    Feature Set Not Supported
    N/A
    7.1

    Really Simple Systems

    71%
    Really Simple Systems ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    7.0
    70%
    24 Ratings

    Email marketing

    N/A
    0 Ratings
    7.3
    73%
    20 Ratings

    CRM Project Management

    Highrise

    Feature Set Not Supported
    N/A
    7.0

    Really Simple Systems

    70%
    Really Simple Systems ranks higher in 2/2 features

    Task management

    N/A
    0 Ratings
    7.1
    71%
    27 Ratings

    Reporting

    N/A
    0 Ratings
    6.9
    69%
    25 Ratings

    CRM Reporting & Analytics

    Highrise

    Feature Set Not Supported
    N/A
    6.6

    Really Simple Systems

    66%
    Really Simple Systems ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    6.4
    64%
    20 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    6.4
    64%
    21 Ratings

    Customizable reports

    N/A
    0 Ratings
    6.8
    68%
    24 Ratings

    Customization

    Highrise

    Feature Set Not Supported
    N/A
    6.8

    Really Simple Systems

    68%
    Really Simple Systems ranks higher in 3/3 features

    Custom fields

    N/A
    0 Ratings
    7.1
    71%
    28 Ratings

    Custom objects

    N/A
    0 Ratings
    6.8
    68%
    24 Ratings

    API for custom integration

    N/A
    0 Ratings
    6.5
    65%
    17 Ratings

    Platform

    Highrise

    Feature Set Not Supported
    N/A
    6.9

    Really Simple Systems

    69%
    Really Simple Systems ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    6.9
    69%
    21 Ratings

    Security

    Highrise

    Feature Set Not Supported
    N/A
    7.8

    Really Simple Systems

    78%
    Really Simple Systems ranks higher in 1/1 features

    Role-based user permissions

    N/A
    0 Ratings
    7.8
    78%
    28 Ratings

    Attribute Ratings

    • Highrise is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
    • Really Simple Systems is rated higher in 1 area: Likelihood to Renew

    Likelihood to Recommend

    9.0

    Highrise

    90%
    10 Ratings
    7.7

    Really Simple Systems

    77%
    34 Ratings

    Likelihood to Renew

    8.2

    Highrise

    82%
    9 Ratings
    9.1

    Really Simple Systems

    91%
    1 Rating

    Usability

    9.0

    Highrise

    90%
    1 Rating
    7.8

    Really Simple Systems

    78%
    18 Ratings

    Support Rating

    9.0

    Highrise

    90%
    2 Ratings
    8.1

    Really Simple Systems

    81%
    17 Ratings

    Likelihood to Recommend

    Basecamp

    We chose to work with the Basecamp product and along with it came Highrise. They're a great 37 signals package together. So we chose to work with Highrise because of Basecamp
    Read full review

    Really Simple Systems CRM

    If you have a customer/job where there are steps to be followed such as quotes, follow up, purchase orders received, etc. You can set reminders for a member of the team with their next step and they will be sent reminders. Works well as long as it is kept updated.
    Read full review

    Pros

    Basecamp

    • Easy batch upload of new contacts - if you gathered names and contact info for a bunch of people at an event or conference or what have you, put it in a spreadsheet and upload it for easy and efficient adding to the database.
    • Simple communication and outreach tracking - each user has an individualized dropbox email address; you can BCC:, CC:, or forward an email to or from a client or contact, and Highrise automatically associates and records that email with the contact in the database.
    • Task assignments - users can create and task assignments associated with specific contacts (ie - Send Suzy J. a gift box on Oct 1; Follow Marla K. and Billy Z. on Twitter &amp; Facebook; Get an updated address from Nathan R.)
    • Tags - easily create lists of contacts who fit certain needs (I need a: food blogger, in TX, who has a Facebook page - we have "food blogger", "TX," and "Facebook" tags in our system) that is then exportable; also useful for knowing the important associations of a particular contact.
    Read full review

    Really Simple Systems CRM

    • Can send out marketing emailers within 5 minutes of an industry-specific update from any device
    • Sales dashboard [can be] built how I want it using the Really Simple Systems widgets
    • Activity integration from email accounts included
    • Manage my sales pipeline opportunities effectively
    Read full review

    Cons

    Basecamp

    • Im actually pretty happy with the system as it is. The best aspect of Highrise is that it is very easy to work with - no need to struggle with manuals and lengthy training.
    • Not really a problem I suppose but I pay for Highrise as part of a suite which includes other products - Basecamp, Backpack and Campfire. It would be nice to see more integration between these products.
    Read full review

    Really Simple Systems CRM

    • Resends - I would like a simple [one-click] function to resend email campaigns to [non-openers.]
    • [Emails] that have been created but not sent or attached to a campaign I would like to see a place that they could be in [the] draft so I can come back to them at a later date without them appearing on the email list[.]
    Read full review

    Pricing Details

    Highrise

    Starting Price

    $4 Per User Per Month

    Editions & Modules

    Highrise editions and modules pricing
    EditionModules
    Highrise$4.001

    Footnotes

    1. Per User Per Month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Really Simple Systems

    Starting Price

    $8 per month

    Editions & Modules

    Really Simple Systems editions and modules pricing
    EditionModules
    Starter$151
    Professional$332
    Enterprise$503
    Free CRM04

    Footnotes

    1. per User, 1000 Company Records, Unlimited Contacts, 1 GB Document Storage, MailSync, Custom Settings, Custom Reports, API Integration, Online ‘self-service’ Support Hub, Email and Online Chat Support, Optional Marketing Module
    2. per User, 5000 Company Records, Unlimited Contacts, 5 GB Document Storage, MailSync, Custom Settings, Custom Reports, API Integration, Advanced User Permission Levels, Online ‘self-service’ Support Hub, Free Email, Chat and Phone Support, Priority Technical Support, Optional Marketing and Service Desk Modules
    3. per User, Unlimited Company Records, Unlimited Contacts, Unlimited Document Storage, MailSync, Advanced Reporting, Custom Settings, Advanced User Permission Levels, API Integration, Online ‘self-service’ Support Hub, Free Email, Chat and Phone Support , Top Priority Technical Support, Dedicated Account Manager, Free Online Team Training , Optional Marketing and Service Desk Modules
    4. 2 Users and 100 Company Records

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    All plans include free customer support and setup help.

    Likelihood to Renew

    Basecamp

    Highrise is easy to use, has a nice UI overall, quick to load, and does most of what we need.
    Read full review

    Really Simple Systems CRM

    No answers on this topic

    Usability

    Basecamp

    It's quick and easy to setup and use. There isn't any feature "bloat". Nothing to struggle with
    Read full review

    Really Simple Systems CRM

    Simple systems is great for smaller sales and marketing teams to log their territories and report on progress on their opportunities. There are many useful features such as tasks and reporting to show to management how opportunities are progressing and when the estimated close date would occur. The two main issues are scalability within larger [organizations] and the ease to duplicate contacts.
    Read full review

    Support Rating

    Basecamp

    They are quick and SO nice. They are very friendly and are eager to help.
    Read full review

    Really Simple Systems CRM

    Whenever I have had any issues, which is probably only 3 times in 10 years, the back office support has been fantastic and got me up and running again in a very short time. Cannot fault them at all. But as I stated, problems have been very few and far between.
    Read full review

    Alternatives Considered

    Basecamp

    Highrise is simple to use and is run by the same folks who build Basecamp and 37Signals. We wanted something that would do the essentials without the cumbersome bells and whistles. Salesforce is almost too complicated if you don't have a whole sales operation and analytics division. One day we will probably outgrow Highrise, but not yet.
    Read full review

    Really Simple Systems CRM

    We choose RSS due to cost. We are a startup and needed a great solution that did not cost [a lot]. RSS [fits] all our needs at the perfect price. We could not be more thrilled with our choice and it has simplified our client interaction[.]
    Read full review

    Return on Investment

    Basecamp

    • Better customer service, I am able to look up client info in a more organized way
    • I feel that our efficiency has really increased. Highrise is a lot faster than our old program
    • Highrise keeps us very organized. but it would be helpful if there was a project management section we could implement
    Read full review

    Really Simple Systems CRM

    • A very positive effect on our understanding of our customers and what kind of events are working well at the venue and which aren't. This will allow us to work more smartly when responsive to enquiries, improving our overall productivity.
    • Very positive impact on our current review of marketing and sales strategy.
    Read full review

    Screenshots

    Add comparison