What users are saying about
19 Ratings
19 Ratings
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Score 5.4 out of 100
7 Ratings
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Score 3.6 out of 100

Feature Set Ratings

    Sales Force Automation

    Highrise

    Feature Set Not Supported
    N/A
    6.4

    Tour de Force CRM

    64%
    Tour de Force CRM ranks higher in 7/7 features

    Customer data management / contact management

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Territory management

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Opportunity management

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    1.0
    10%
    1 Rating

    Quote & order management

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Interaction tracking

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Channel / partner relationship management

    N/A
    0 Ratings
    2.0
    20%
    1 Rating

    Customer Service & Support

    Highrise

    Feature Set Not Supported
    N/A
    5.5

    Tour de Force CRM

    55%
    Tour de Force CRM ranks higher in 2/2 features

    Case management

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Help desk management

    N/A
    0 Ratings
    3.0
    30%
    1 Rating

    Marketing Automation

    Highrise

    Feature Set Not Supported
    N/A
    4.0

    Tour de Force CRM

    40%
    Tour de Force CRM ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Email marketing

    N/A
    0 Ratings
    1.0
    10%
    1 Rating

    CRM Project Management

    Highrise

    Feature Set Not Supported
    N/A
    3.7

    Tour de Force CRM

    37%
    Tour de Force CRM ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    1.0
    10%
    1 Rating

    Billing and invoicing management

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Reporting

    N/A
    0 Ratings
    3.0
    30%
    1 Rating

    CRM Reporting & Analytics

    Highrise

    Feature Set Not Supported
    N/A
    8.0

    Tour de Force CRM

    80%
    Tour de Force CRM ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Pipeline visualization

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Customizable reports

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Customization

    Highrise

    Feature Set Not Supported
    N/A
    6.0

    Tour de Force CRM

    60%
    Tour de Force CRM ranks higher in 2/2 features

    Custom fields

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    API for custom integration

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Security

    Highrise

    Feature Set Not Supported
    N/A
    9.5

    Tour de Force CRM

    95%
    Tour de Force CRM ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Role-based user permissions

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Integrations with 3rd-party Software

    Highrise

    Feature Set Not Supported
    N/A
    3.0

    Tour de Force CRM

    30%
    Tour de Force CRM ranks higher in 1/1 features

    Marketing automation

    N/A
    0 Ratings
    3.0
    30%
    1 Rating

    Platform

    Highrise

    Feature Set Not Supported
    N/A
    8.0

    Tour de Force CRM

    80%
    Tour de Force CRM ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Attribute Ratings

    • Highrise is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    Highrise

    90%
    10 Ratings
    7.0

    Tour de Force CRM

    70%
    1 Rating

    Likelihood to Renew

    8.2

    Highrise

    82%
    9 Ratings

    Tour de Force CRM

    N/A
    0 Ratings

    Usability

    9.0

    Highrise

    90%
    1 Rating

    Tour de Force CRM

    N/A
    0 Ratings

    Support Rating

    9.0

    Highrise

    90%
    2 Ratings

    Tour de Force CRM

    N/A
    0 Ratings

    Likelihood to Recommend

    Basecamp

    We chose to work with the Basecamp product and along with it came Highrise. They're a great 37 signals package together. So we chose to work with Highrise because of Basecamp
    Read full review

    Tour de Force, Inc.

    Tour de Force can be very useful if you have someone on staff to configure and set it up. It needs constant upkeep with changes in what's needed, and constant updates. This would not be good for small businesses that do not have a sales teem. They charge heavily for tech support.
    Read full review

    Pros

    Basecamp

    • Easy batch upload of new contacts - if you gathered names and contact info for a bunch of people at an event or conference or what have you, put it in a spreadsheet and upload it for easy and efficient adding to the database.
    • Simple communication and outreach tracking - each user has an individualized dropbox email address; you can BCC:, CC:, or forward an email to or from a client or contact, and Highrise automatically associates and records that email with the contact in the database.
    • Task assignments - users can create and task assignments associated with specific contacts (ie - Send Suzy J. a gift box on Oct 1; Follow Marla K. and Billy Z. on Twitter &amp; Facebook; Get an updated address from Nathan R.)
    • Tags - easily create lists of contacts who fit certain needs (I need a: food blogger, in TX, who has a Facebook page - we have "food blogger", "TX," and "Facebook" tags in our system) that is then exportable; also useful for knowing the important associations of a particular contact.
    Read full review

    Tour de Force, Inc.

    • We can quickly see Customers sales for the week, month, year, and past years.
    • We can get deep into the data of a customers sales history and what they are or aren't buying.
    Read full review

    Cons

    Basecamp

    • Im actually pretty happy with the system as it is. The best aspect of Highrise is that it is very easy to work with - no need to struggle with manuals and lengthy training.
    • Not really a problem I suppose but I pay for Highrise as part of a suite which includes other products - Basecamp, Backpack and Campfire. It would be nice to see more integration between these products.
    Read full review

    Tour de Force, Inc.

    • There's too much data, and sales people have trouble finding what they need.
    • It can be hard for IT or sales manager to manage all the data in an informational way.
    Read full review

    Pricing Details

    Highrise

    Starting Price

    $4 Per User Per Month

    Editions & Modules

    Highrise editions and modules pricing
    EditionModules
    Highrise$4.001

    Footnotes

    1. Per User Per Month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Tour de Force CRM

    Starting Price

    $0

    Editions & Modules

    Tour de Force CRM editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Basecamp

      Highrise is easy to use, has a nice UI overall, quick to load, and does most of what we need.
      Read full review

      Tour de Force, Inc.

      No answers on this topic

      Usability

      Basecamp

      It's quick and easy to setup and use. There isn't any feature "bloat". Nothing to struggle with
      Read full review

      Tour de Force, Inc.

      No answers on this topic

      Support Rating

      Basecamp

      They are quick and SO nice. They are very friendly and are eager to help.
      Read full review

      Tour de Force, Inc.

      No answers on this topic

      Alternatives Considered

      Basecamp

      Highrise is simple to use and is run by the same folks who build Basecamp and 37Signals. We wanted something that would do the essentials without the cumbersome bells and whistles. Salesforce is almost too complicated if you don't have a whole sales operation and analytics division. One day we will probably outgrow Highrise, but not yet.
      Read full review

      Tour de Force, Inc.

      Tour de Force was less expensive than Sales Force, and has more abilities that Epicor CRM.
      Read full review

      Return on Investment

      Basecamp

      • Better customer service, I am able to look up client info in a more organized way
      • I feel that our efficiency has really increased. Highrise is a lot faster than our old program
      • Highrise keeps us very organized. but it would be helpful if there was a project management section we could implement
      Read full review

      Tour de Force, Inc.

      • Better customer visibility.
      • We have better customer rating for finding top and bottom customers based on orders.
      Read full review

      Add comparison