What users are saying about
19 Ratings
19 Ratings
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Score 5.8 out of 100
7 Ratings
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Score 4.3 out of 100

Likelihood to Recommend

Highrise

We chose to work with the Basecamp product and along with it came Highrise. They're a great 37 signals package together. So we chose to work with Highrise because of Basecamp
Anonymous | TrustRadius Reviewer

Tour de Force CRM

Tour de Force can be very useful if you have someone on staff to configure and set it up. It needs constant upkeep with changes in what's needed, and constant updates. This would not be good for small businesses that do not have a sales teem. They charge heavily for tech support.
Mike Bursack | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Highrise
Tour de Force CRM
6.4
Customer data management / contact management
Highrise
Tour de Force CRM
10.0
Territory management
Highrise
Tour de Force CRM
10.0
Opportunity management
Highrise
Tour de Force CRM
10.0
Integration with email client (e.g., Outlook or Gmail)
Highrise
Tour de Force CRM
1.0
Quote & order management
Highrise
Tour de Force CRM
5.0
Interaction tracking
Highrise
Tour de Force CRM
7.0
Channel / partner relationship management
Highrise
Tour de Force CRM
2.0

Customer Service & Support

Highrise
Tour de Force CRM
5.5
Case management
Highrise
Tour de Force CRM
8.0
Help desk management
Highrise
Tour de Force CRM
3.0

Marketing Automation

Highrise
Tour de Force CRM
4.0
Lead management
Highrise
Tour de Force CRM
7.0
Email marketing
Highrise
Tour de Force CRM
1.0

CRM Project Management

Highrise
Tour de Force CRM
3.7
Task management
Highrise
Tour de Force CRM
1.0
Billing and invoicing management
Highrise
Tour de Force CRM
7.0
Reporting
Highrise
Tour de Force CRM
3.0

CRM Reporting & Analytics

Highrise
Tour de Force CRM
8.0
Forecasting
Highrise
Tour de Force CRM
8.0
Pipeline visualization
Highrise
Tour de Force CRM
8.0
Customizable reports
Highrise
Tour de Force CRM
8.0

Customization

Highrise
Tour de Force CRM
6.0
Custom fields
Highrise
Tour de Force CRM
6.0
API for custom integration
Highrise
Tour de Force CRM
6.0

Security

Highrise
Tour de Force CRM
9.5
Single sign-on capability
Highrise
Tour de Force CRM
10.0
Role-based user permissions
Highrise
Tour de Force CRM
9.0

Integrations with 3rd-party Software

Highrise
Tour de Force CRM
3.0
Marketing automation
Highrise
Tour de Force CRM
3.0

Platform

Highrise
Tour de Force CRM
8.0
Mobile access
Highrise
Tour de Force CRM
8.0

Pros

Highrise

  • Easy batch upload of new contacts - if you gathered names and contact info for a bunch of people at an event or conference or what have you, put it in a spreadsheet and upload it for easy and efficient adding to the database.
  • Simple communication and outreach tracking - each user has an individualized dropbox email address; you can BCC:, CC:, or forward an email to or from a client or contact, and Highrise automatically associates and records that email with the contact in the database.
  • Task assignments - users can create and task assignments associated with specific contacts (ie - Send Suzy J. a gift box on Oct 1; Follow Marla K. and Billy Z. on Twitter & Facebook; Get an updated address from Nathan R.)
  • Tags - easily create lists of contacts who fit certain needs (I need a: food blogger, in TX, who has a Facebook page - we have "food blogger", "TX," and "Facebook" tags in our system) that is then exportable; also useful for knowing the important associations of a particular contact.
Averill Earls | TrustRadius Reviewer

Tour de Force CRM

  • We can quickly see Customers sales for the week, month, year, and past years.
  • We can get deep into the data of a customers sales history and what they are or aren't buying.
Mike Bursack | TrustRadius Reviewer

Cons

Highrise

  • Im actually pretty happy with the system as it is. The best aspect of Highrise is that it is very easy to work with - no need to struggle with manuals and lengthy training.
  • Not really a problem I suppose but I pay for Highrise as part of a suite which includes other products - Basecamp, Backpack and Campfire. It would be nice to see more integration between these products.
Derek Jones | TrustRadius Reviewer

Tour de Force CRM

  • There's too much data, and sales people have trouble finding what they need.
  • It can be hard for IT or sales manager to manage all the data in an informational way.
Mike Bursack | TrustRadius Reviewer

Likelihood to Renew

Highrise

Highrise 8.2
Based on 9 answers
Highrise is easy to use, has a nice UI overall, quick to load, and does most of what we need.
Rachel Panush | TrustRadius Reviewer

Tour de Force CRM

No score
No answers yet
No answers on this topic

Usability

Highrise

Highrise 9.0
Based on 1 answer
It's quick and easy to setup and use. There isn't any feature "bloat". Nothing to struggle with
Derek Jones | TrustRadius Reviewer

Tour de Force CRM

No score
No answers yet
No answers on this topic

Support Rating

Highrise

Highrise 9.0
Based on 1 answer
They are quick and SO nice. They are very friendly and are eager to help.
Denice Castillo | TrustRadius Reviewer

Tour de Force CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Highrise

Highrise is simple to use and is run by the same folks who build Basecamp and 37Signals. We wanted something that would do the essentials without the cumbersome bells and whistles. Salesforce is almost too complicated if you don't have a whole sales operation and analytics division. One day we will probably outgrow Highrise, but not yet.
Blake Baron | TrustRadius Reviewer

Tour de Force CRM

Tour de Force was less expensive than Sales Force, and has more abilities that Epicor CRM.
Mike Bursack | TrustRadius Reviewer

Return on Investment

Highrise

  • Better customer service, I am able to look up client info in a more organized way
  • I feel that our efficiency has really increased. Highrise is a lot faster than our old program
  • Highrise keeps us very organized. but it would be helpful if there was a project management section we could implement
Stephanie Belleville | TrustRadius Reviewer

Tour de Force CRM

  • Better customer visibility.
  • We have better customer rating for finding top and bottom customers based on orders.
Mike Bursack | TrustRadius Reviewer

Pricing Details

Highrise

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Highrise Editions & Modules

Edition
Highrise$4.001
  1. Per User Per Month
Additional Pricing Details

Tour de Force CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Tour de Force CRM Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Highrise
9.0
Tour de Force CRM
7.0

Likelihood to Renew

Highrise
8.2
Tour de Force CRM

Usability

Highrise
9.0
Tour de Force CRM

Support Rating

Highrise
9.0
Tour de Force CRM

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