Top Rated
119 Ratings
Top Rated
166 Ratings
Top Rated
119 Ratings
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Score 9 out of 100
Top Rated
166 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Feature Set Ratings

    Sales Force Automation

    Highspot

    Feature Set Not Supported
    N/A
    8.0

    Oracle CX Sales

    80%
    Oracle CX Sales ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    8.7
    87%
    12 Ratings

    Workflow management

    N/A
    0 Ratings
    7.8
    78%
    12 Ratings

    Territory management

    N/A
    0 Ratings
    8.0
    80%
    12 Ratings

    Opportunity management

    N/A
    0 Ratings
    8.7
    87%
    11 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    7.6
    76%
    10 Ratings

    Contract management

    N/A
    0 Ratings
    8.4
    84%
    11 Ratings

    Quote & order management

    N/A
    0 Ratings
    7.7
    77%
    12 Ratings

    Interaction tracking

    N/A
    0 Ratings
    7.3
    73%
    12 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    8.0
    80%
    11 Ratings

    Customer Service & Support

    Highspot

    Feature Set Not Supported
    N/A
    8.0

    Oracle CX Sales

    80%
    Oracle CX Sales ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    8.1
    81%
    11 Ratings

    Call center management

    N/A
    0 Ratings
    7.8
    78%
    9 Ratings

    Help desk management

    N/A
    0 Ratings
    8.1
    81%
    8 Ratings

    Marketing Automation

    Highspot

    Feature Set Not Supported
    N/A
    8.1

    Oracle CX Sales

    81%
    Oracle CX Sales ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    8.9
    89%
    10 Ratings

    Email marketing

    N/A
    0 Ratings
    7.2
    72%
    8 Ratings

    CRM Project Management

    Highspot

    Feature Set Not Supported
    N/A
    8.9

    Oracle CX Sales

    89%
    Oracle CX Sales ranks higher in 2/2 features

    Task management

    N/A
    0 Ratings
    8.9
    89%
    11 Ratings

    Reporting

    N/A
    0 Ratings
    8.9
    89%
    11 Ratings

    CRM Reporting & Analytics

    Highspot

    Feature Set Not Supported
    N/A
    8.5

    Oracle CX Sales

    85%
    Oracle CX Sales ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    8.3
    83%
    11 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    8.4
    84%
    11 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.7
    87%
    11 Ratings

    Customization

    Highspot

    Feature Set Not Supported
    N/A
    8.5

    Oracle CX Sales

    85%
    Oracle CX Sales ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    8.8
    88%
    11 Ratings

    Custom objects

    N/A
    0 Ratings
    8.7
    87%
    11 Ratings

    Scripting environment

    N/A
    0 Ratings
    8.7
    87%
    10 Ratings

    API for custom integration

    N/A
    0 Ratings
    7.9
    79%
    11 Ratings

    Security

    Highspot

    Feature Set Not Supported
    N/A
    8.0

    Oracle CX Sales

    80%
    Oracle CX Sales ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    7.4
    74%
    13 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.6
    86%
    13 Ratings

    Social CRM

    Highspot

    Feature Set Not Supported
    N/A
    7.6

    Oracle CX Sales

    76%
    Oracle CX Sales ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    7.9
    79%
    10 Ratings

    Social engagement

    N/A
    0 Ratings
    7.4
    74%
    9 Ratings

    Integrations with 3rd-party Software

    Highspot

    Feature Set Not Supported
    N/A
    7.9

    Oracle CX Sales

    79%
    Oracle CX Sales ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    7.8
    78%
    11 Ratings

    Compensation management

    N/A
    0 Ratings
    8.1
    81%
    9 Ratings

    Platform

    Highspot

    Feature Set Not Supported
    N/A
    8.4

    Oracle CX Sales

    84%
    Oracle CX Sales ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    8.4
    84%
    11 Ratings

    Attribute Ratings

    • Highspot is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    9.6

    Highspot

    96%
    52 Ratings
    7.6

    Oracle CX Sales

    76%
    44 Ratings

    Likelihood to Renew

    10.0

    Highspot

    100%
    1 Rating

    Oracle CX Sales

    N/A
    0 Ratings

    Usability

    9.7

    Highspot

    97%
    5 Ratings
    7.5

    Oracle CX Sales

    75%
    11 Ratings

    Support Rating

    10.0

    Highspot

    100%
    25 Ratings
    7.6

    Oracle CX Sales

    76%
    11 Ratings

    Online Training

    Highspot

    N/A
    0 Ratings
    8.0

    Oracle CX Sales

    80%
    1 Rating

    Contract Terms and Pricing Model

    Highspot

    N/A
    0 Ratings
    7.0

    Oracle CX Sales

    70%
    1 Rating

    Ease of integration

    Highspot

    N/A
    0 Ratings
    5.0

    Oracle CX Sales

    50%
    16 Ratings

    Professional Services

    Highspot

    N/A
    0 Ratings
    10.0

    Oracle CX Sales

    100%
    1 Rating

    Vendor post-sale

    Highspot

    N/A
    0 Ratings
    8.0

    Oracle CX Sales

    80%
    1 Rating

    Vendor pre-sale

    Highspot

    N/A
    0 Ratings
    8.0

    Oracle CX Sales

    80%
    1 Rating

    Likelihood to Recommend

    Highspot

    Great for delivering insight on which personas are engaging with the material shared. If I've had multiple meetings with personas, but they have not engaged with my proposal, I'm now able to understand the priority of our partnership and how it ranks within their other initiatives.
    Read full review

    Oracle

    Excellent as a customer relationship management tool, sales forecasting, building better sales plan for the entire deal lifecycle using critical and complex data, a 360-degree comprehensive view of vendors, partners, customers. Ensuring high standards and consistency is maintained in pricing so that quotes are competitive for prospective customers. At the end of the day, this is an excellent tool for selling and closing deals while being able to access needed information in one place.
    Read full review

    Pros

    Highspot

    • From an admin perspective, the platform is very easy to navigate, build and launch new content and informational pages for our team.
    • The search feature within the platform is very accurate and does a great job of curating the top content based off of what our reps are looking for.
    • The ability for our reps to hit 'edit in word online' or 'edit in Excel online' is great because our reps don't have to download a doc, edit it and then re-upload into the system. Any changes they make are auto-saved and stored right in Highspot. They can then present straight from the platform.
    Read full review

    Oracle

    • Easy to sell products[.]
    • Build customers and make customer hub[.]
    • Tracking the sales cycle from marketing to sell the product[.]
    • Build Reports and Anayltics related to opportunities, leads, and service requests[.]
    • Getting customers issues after and before selling[.]
    • High ability to integrate with Oracles other products and 3rd products using Rest and Soap APIs[.]
    • Restrict users using RBAC role based access[.]
    Read full review

    Cons

    Highspot

    • The mobile platform is not as user-friendly, missing some of the ease of use from a mobile device.
    • The Help section is not as comprehensive or accurate. Often a search yields answers that are not relevant to the issue trying to be resolved.
    • Content can only be sorted alphabetically or by date, it would be useful to be able to sort by author or department as well.
    Read full review

    Oracle

    • It doesn't have a lot of information for mid-market in Latin America, so there is info you can increase on this.
    • Job posting may not be part of the Commercial Module because it is where salespeople may look at it and start another process.
    • You may add a top 100 list per country in the lists by default, to make it easier to use when putting attention on the correct sectors.
    Read full review

    Pricing Details

    Highspot

    Starting Price

    Editions & Modules

    Highspot editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      Oracle CX Sales

      Starting Price

      $65 Per User Per Month

      Editions & Modules

      Oracle CX Sales editions and modules pricing
      EditionModules
      Professional$65.001
      Standard$100.002
      Enterprise$200.003
      Premium$300.004

      Footnotes

      1. Per User Per Month
      2. Per User Per Month
      3. Per User Per Month
      4. Per User Per Month

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Highspot

      I love Highspot, it saves me a ton of time every single day. I like how my correspondence looks professional and I know what I'm sending is accurate and company approved. I'm able to add it to an email template in seconds and choose multiple brochures if it fits the information the student wants or requested. I can also customize templates to make them company specific when appropriate
      Read full review

      Oracle

      No answers on this topic

      Usability

      Highspot

      I use Highspot every day. It is basically my go-to spot to find anything I need to know about the product, like pricing and internal processes. It also helps me provide value-added emails to my prospects with extreme ease. Without Highspot I would not have the current success that I have right now in sales.
      Read full review

      Oracle

      Overall our organization has completely moved to Oracle CX Sales and now is able to utilize the latest technology backed by AI to provide a much better experience to customers and saving money at the same time. So it's a Win-Win situation. I believe there is a slight learning curve to derive [the] full value out of this but once you are there, you can delight your customers.
      Read full review

      Support Rating

      Highspot

      I have not needed any customer support until now, I guess this is because they work on a proactive maintenance of the platform. We have an internal team working with Highspot so if I need help I go to my internal team not directly to Highspot. I have never heard any complaints.
      Read full review

      Oracle

      The support the Oracle team gives is generally very good. They are patient, willing to help, and their training methods are collaborative and inclusive. They have conducted multiple support sessions and it’s always been a great user experience. The stellar team [is] always on hand to lend support when the right time comes and their helpdesk is always on hand to help.
      Read full review

      Online Training

      Highspot

      No answers on this topic

      Oracle

      Excellent online training material. On-demand always helps to access anytime, anywhere. Also, it is essential that in this day and age, video tutorials with actual product screenshots make the learning more useful and fun at the same time. Certifications help test knowledge gained during these tutorial sessions. This was a blessing for fresh users.
      Read full review

      Alternatives Considered

      Highspot

      Dropbox was sufficient for storing content in an easy to access space but, provided us no value beyond that. SharePoint actually made us less productive due to the amount of time our sales team had to spend searching for the right piece of content. Neither solution provided us any analytics as to what content was being used/engaged with.

      Highspot provided us with intuitive content search and organization with the ability to tag keywords, search queries, and fine-tune categorization of all of our content. Highspot also provided us with direct feedback when our customer or prospective customers were viewing content which enabled us to follow-up at the perfect time and was directly attributed to several closed won opportunities. Their Outlook integration is the icing on the top as it allows our sales team to share content, access email templates, and link communication back to Salesforce without ever having to leave the email client. With these features combined Highspot has made me drastically more productive and efficient in my work.
      Read full review

      Oracle

      As compared to other CRM, this happens to be one of the best and most affordable as there are some cons, but the pros are great, and I have seen an increase in sales by using this platform. It works great for the sales process from start to end, like lead generation to closure.
      Read full review

      Contract Terms and Pricing Model

      Highspot

      No answers on this topic

      Oracle

      When we purchased this system it was one of the more expensive options in the market. However, with an adjustment in service and a relative price structure, this has become a lot more cost-effective over the past few years. It’s now more of a middle-ranking in the pricing structure and I would definitely say this is value for money.
      Read full review

      Return on Investment

      Highspot

      • Highspot has created more efficiency within our Sales team as reps no longer have to "hunt" for up-to-date collateral
      • Highspot helps us understand what collateral gets deals in pipeline
      • Highspot aids in new employees getting ramped easier and faster with one location to review training content
      Read full review

      Oracle

      • Unfortunately, our sales team has decreased productivity by trying to use the mobile application. It is poorly designed, and I've heard the same feedback from people at other organizations.
      • The ability to track and convert sales leads has proven to be a positive impact on ROI.
      • We are able to pass along leads and opportunities to our resellers.
      Read full review

      Screenshots

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