Likelihood to Recommend Well suited for
Cross-teams communication.
Webhooks support. Easy integrations with Atlassian products and other systems as well. File sharing directly or in a group. Video/Audio calls.
Not suited for:
Lacks apps integration like
Slack .
Lacks quality with video calls.
Slow file transfer for large files.
Frequent downtime due to app instability.
Read full review Good scenario: Wanting to have your files stored by an independent group that specializes in secure file storage. The ability to have files stored on servers that are not domestic is a big plus too. We had issues in the past with a solution that went down when the US AWS East Coast servers had an issue; Tresorit is insulated from these problems and appears to handle load balancing as well. Not good scenario: If you want to have outside parties, upload files/share files with you within your Tresorit environment. There is no way of doing this, and this is a real operational problem.
Read full review Pros HipChat is very stable and reliable. I have never had issues with not being able to connect or being able to communicate with others on HipChat. HipChat integrates quite well with other applications, such as Jira and Stash. This is a main selling point for my team. It provides a convenient feed of actions on a JIRA story or Stash pull request. HipCat does a good job of allowing 1-1 and group chats. It is simple to start a new conversation and it is easy to hold a group conversation and keep track of who is in the room. I like how HipChat has away/here/on mobile statuses. This makes it easy to see if a person is available to be contacted. Read full review Read full review Cons Mobile app is not very responsive on iOS. Sometimes connection to Hipchat servers is taking too long even on good networks. Both mobile and desktop versions have no alphabetical or recent sorting for groups and chat rooms. Video and audio calls are pretty useless, they're slow and not always work. The whole user interface is simple but very outdated - apparently Atlassian didn't focus too much on Hipchat even though they tried in the last 2 years. Read full review Shared Folders with outside guests, to collaborate with them (collect uploads). Removal of data-cap on file size, and right now, there is one, and it's an issue when storing rich media (such as startup pitch videos, etc.). Read full review Likelihood to Renew If they fix the bugs the last update gave that are causing hipchat to crash more often.
Read full review Usability The app itself had a pleasant if not generic interface. As a user experience expert and engineer I can say the interface is fairly intuitive if not bland. It does what you expect it to do and it's available on iOS and Android devices. If I recall it was generally pretty light weight in terms of installation size.
Read full review Support Rating HipChat support is good . Responds in timely manner when ever we have raised the request via email , phone and gives us continue update on the request .Though most of the questions are answered by HipChat FAQs , but they can still improve it and add more to the knowledge base .
Read full review Exceptionally responsive. This is something we needed from our storage provider. We are continuously accessing the information, and downtime or technical issues would be and are unacceptable. We have had no downtime issues so far, and Support has been responsive to us whenever needed. Exactly what we needed from their service.
Read full review Implementation Rating I don't have insights as I was not a part of the implementation. However, I love the end product
Read full review Alternatives Considered We tried a lot of chat clients before choosing HipChat. The
Skype for Business UI on the Mac side was 5 years old and terrible. Mac users hated the app including our CTO. Cisco
Jabber was expensive to license and maintain;
Skype was open to the public which took time away due to users dealing with spam and could allow viruses and malware. HipChat being a closed product, centrally managed and available to try without an upfront investment was perfect for our environment. All our Agile teams have their own room, chat and can communicate with others quickly and easily.
Read full review Secure and independently operated. We selected Tresorit for its secure file storage capabilities that the other services (except
SpiderOak ) did not provide. Tresorit is a zero-knowledge system, which gives us a lot of comforts when it comes to secure data storage.
SpiderOak was a close alternative, but they have been in continuous development to provide competitive features, and still haven't provided what we needed (
SpiderOak has promised features for several years at this point).
Read full review Scalability Actually I never shared of HipChat using with more than 25 persons in team simultaneously, but I believe it can be scaled for much largest collaboration teams. At least it works flawlessly for us, with transparent integration with Jira, and I am not see any reasons for some troubles for work at big scale.
Read full review Return on Investment HipChat has increased the effiency with which I am able to communicate with my coworkers, particularly those who work out of other offices. Having a light, portable messaging solution has been beneficial for checking in on small things without the need to send emails or schedule phone calls. Read full review Ensures our business is able to remain operational. Provides comfort on data security and compliance. Read full review ScreenShots HipChat (discontinued) Screenshots