575 Ratings
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Score 7.9 out of 100
12 Ratings
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Score 10 out of 100

Feature Set Ratings

  • HipChat (discontinued) ranks higher in 2 feature sets: Project Management, File Sharing & Management
  • VMware Socialcast (discontinued) ranks higher in 1 feature set: Communication

Project Management

7.3

HipChat (discontinued)

73%
6.3

VMware Socialcast (discontinued)

63%
VMware Socialcast (discontinued) ranks higher in 6/7 features

Mobile Access

7.3
73%
98 Ratings
3.8
38%
3 Ratings

Search

7.2
72%
104 Ratings
8.0
80%
4 Ratings

Task Management

N/A
0 Ratings
7.7
77%
4 Ratings

Gantt Charts

N/A
0 Ratings
7.0
70%
1 Rating

Scheduling

N/A
0 Ratings
6.3
63%
3 Ratings

Workflow Automation

N/A
0 Ratings
8.0
80%
2 Ratings

Visual planning tools

N/A
0 Ratings
3.4
34%
3 Ratings

Communication

7.3

HipChat (discontinued)

73%
7.5

VMware Socialcast (discontinued)

75%
VMware Socialcast (discontinued) ranks higher in 6/8 features

Chat

7.7
77%
133 Ratings
8.7
87%
4 Ratings

Notifications

7.7
77%
131 Ratings
8.2
82%
4 Ratings

Discussions

6.5
65%
111 Ratings
8.1
81%
4 Ratings

Surveys

7.9
79%
35 Ratings
8.7
87%
3 Ratings

Internal knowledgebase

7.0
70%
43 Ratings
6.1
61%
4 Ratings

Integrates with GoToMeeting

7.0
70%
23 Ratings
5.0
50%
1 Rating

Integrates with Gmail and Google Hangouts

N/A
0 Ratings
7.0
70%
2 Ratings

Integrates with Outlook

N/A
0 Ratings
7.9
79%
2 Ratings

File Sharing & Management

6.3

HipChat (discontinued)

63%
5.7

VMware Socialcast (discontinued)

57%
VMware Socialcast (discontinued) ranks higher in 6/8 features

Video files

6.5
65%
86 Ratings
7.2
72%
3 Ratings

Audio files

6.8
68%
74 Ratings
7.2
72%
3 Ratings

Access control

6.5
65%
61 Ratings
7.2
72%
3 Ratings

Advanced security features

5.8
58%
50 Ratings
5.8
58%
3 Ratings

Integrates with Google Drive

6.0
60%
28 Ratings
5.0
50%
2 Ratings

Device sync

6.0
60%
56 Ratings
4.0
40%
2 Ratings

Versioning

N/A
0 Ratings
2.1
21%
2 Ratings

Document collaboration

N/A
0 Ratings
6.7
67%
4 Ratings

Attribute Ratings

  • HipChat (discontinued) is rated higher in 1 area: Likelihood to Renew
  • VMware Socialcast (discontinued) is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

6.8

HipChat (discontinued)

68%
134 Ratings
7.7

VMware Socialcast (discontinued)

77%
6 Ratings

Likelihood to Renew

9.8

HipChat (discontinued)

98%
2 Ratings
9.1

VMware Socialcast (discontinued)

91%
2 Ratings

Usability

7.2

HipChat (discontinued)

72%
8 Ratings
9.0

VMware Socialcast (discontinued)

90%
1 Rating

Support Rating

7.0

HipChat (discontinued)

70%
10 Ratings
9.0

VMware Socialcast (discontinued)

90%
2 Ratings

Implementation Rating

8.4

HipChat (discontinued)

84%
6 Ratings

VMware Socialcast (discontinued)

N/A
0 Ratings

Ease of integration

7.6

HipChat (discontinued)

76%
8 Ratings

VMware Socialcast (discontinued)

N/A
0 Ratings

Product Scalability

7.2

HipChat (discontinued)

72%
10 Ratings

VMware Socialcast (discontinued)

N/A
0 Ratings

Likelihood to Recommend

Atlassian

Well suited for
Cross-teams communication.
Webhooks support. Easy integrations with Atlassian products and other systems as well. File sharing directly or in a group. Video/Audio calls.
Not suited for:
Lacks apps integration like Slack.
Lacks quality with video calls.
Slow file transfer for large files.
Frequent downtime due to app instability.
Read full review

VMware

Socialcast has been a great tool for FactSet. I would recommend it to any firm looking for an easy-to-use tool to centralize communication and collaborate on a global scale.
Read full review

Pros

Atlassian

  • HipChat is the first enterprise team chat application, hence it invented the idea of itself.
  • Cross-platform support and hence runs on most of the computing devices
  • Efficient search
  • Completely free for smaller teams
  • Webhooks +1
  • Integrations with Atlassian products and other systems as well. For example, Infra monitoring applications.
  • Custom emojis
  • Media and file sharing directly or in a group
  • Video chat
Read full review

VMware

  • Socialcast has an exceptional user experience. With very few idiosyncrasies, it works well on every platform I've tried.
  • The platform has such a high level of ease of use, it becomes somewhat addicting.
  • Social analytics are superb.
  • The platform is highly intuitive and requires zero training or coaching in order for network members to become productive with it.
  • It's extremely reliable. Only once in 4 years, was the product not available, and that was only for about a half-hour. In that half-hour, we realized how dependent we were on it. (Very.)
  • The multi-device and deployment options are excellent. On-premise, Private Cloud, and Multi-tenant SaaS all available.
  • The mobile apps for iPhone, tablets, and Android render well with a beautiful UI/UX. The desktop AIR app is equally highly usable.
Read full review

Cons

Atlassian

  • Mobile app is not very responsive on iOS. Sometimes connection to Hipchat servers is taking too long even on good networks.
  • Both mobile and desktop versions have no alphabetical or recent sorting for groups and chat rooms.
  • Video and audio calls are pretty useless, they're slow and not always work.
  • The whole user interface is simple but very outdated - apparently Atlassian didn't focus too much on Hipchat even though they tried in the last 2 years.
Read full review

VMware

  • The software is a little bit pricey because it is charged by user/month and depending on the deployment method.
  • For companies with a lot of workers the price can increase significantly.
  • The mobile app usability and notifications are poor. Need to be improved.
  • If there were more administrative features available the product would be improved
Read full review

Pricing Details

HipChat (discontinued)

Starting Price

$0 per user

Editions & Modules

HipChat (discontinued) editions and modules pricing
EditionModules
HipChat Basic$01
HipChat Plus$22

Footnotes

  1. per user
  2. per user

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

For Server pricing info please visit https://www.hipchat.com/server (Only $1.20/user/month at the highest user tier!)

VMware Socialcast (discontinued)

Starting Price

$250 per month

Editions & Modules

VMware Socialcast (discontinued) editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Atlassian

    If they fix the bugs the last update gave that are causing hipchat to crash more often.
    Read full review

    VMware

    Beyond the value FactSet derives from using the platform, Socialcast (the firm) has been a good partner to FactSet. We've experienced very little downtime with the service and they have been responsive and fair with enhancement requests and questions
    Read full review

    Usability

    Atlassian

    The app itself had a pleasant if not generic interface. As a user experience expert and engineer I can say the interface is fairly intuitive if not bland. It does what you expect it to do and it's available on iOS and Android devices. If I recall it was generally pretty light weight in terms of installation size.
    Read full review

    VMware

    The UX is its best feature
    Read full review

    Support Rating

    Atlassian

    HipChat support is good . Responds in timely manner when ever we have raised the request via email , phone and gives us continue update on the request .Though most of the questions are answered by HipChat FAQs , but they can still improve it and add more to the knowledge base .
    Read full review

    VMware

    Excellent support; of course not perfect. :-)
    Read full review

    Implementation Rating

    Atlassian

    I don't have insights as I was not a part of the implementation. However, I love the end product
    Read full review

    VMware

    Not applicable, as it is a SaaS platform with minimal implementation
    Read full review

    Alternatives Considered

    Atlassian

    We tried a lot of chat clients before choosing HipChat. The Skype for Business UI on the Mac side was 5 years old and terrible. Mac users hated the app including our CTO. Cisco Jabber was expensive to license and maintain; Skype was open to the public which took time away due to users dealing with spam and could allow viruses and malware. HipChat being a closed product, centrally managed and available to try without an upfront investment was perfect for our environment. All our Agile teams have their own room, chat and can communicate with others quickly and easily.
    Read full review

    VMware

    Socialcast is great for collaboration & light project management, but anything complex doesn't work well.

    Using it as an email notification curator works nice for us.
    Read full review

    Scalability

    Atlassian

    Actually I never shared of HipChat using with more than 25 persons in team simultaneously, but I believe it can be scaled for much largest collaboration teams. At least it works flawlessly for us, with transparent integration with Jira, and I am not see any reasons for some troubles for work at big scale.
    Read full review

    VMware

    No answers on this topic

    Return on Investment

    Atlassian

    • HipChat has increased the effiency with which I am able to communicate with my coworkers, particularly those who work out of other offices. Having a light, portable messaging solution has been beneficial for checking in on small things without the need to send emails or schedule phone calls.
    Read full review

    VMware

    • Definitely more organized project management and team collaboration.
    • Efficiency in carrying out tasks.
    • Creates a spirit of collaboration and friendliness among colleagues.
    Read full review

    Screenshots

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