567 Ratings
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Score 7.5 out of 100
12 Ratings
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Score 10 out of 100

Likelihood to Recommend

HipChat (discontinued)

Well suited for
Cross-teams communication.
Webhooks support.Easy integrations with Atlassian products and other systems as well. File sharing directly or in a group.Video/Audio calls.
Not suited for:
Lacks apps integration like Slack.
Lacks quality with video calls.
Slow file transfer for large files.
Frequent downtime due to app instability.
Anonymous | TrustRadius Reviewer

VMware Socialcast (discontinued)

Socialcast has been a great tool for FactSet. I would recommend it to any firm looking for an easy-to-use tool to centralize communication and collaborate on a global scale.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

HipChat (discontinued)
7.3
VMware Socialcast (discontinued)
6.3
Mobile Access
HipChat (discontinued)
7.3
VMware Socialcast (discontinued)
3.8
Search
HipChat (discontinued)
7.2
VMware Socialcast (discontinued)
8.0
Task Management
HipChat (discontinued)
VMware Socialcast (discontinued)
7.7
Gantt Charts
HipChat (discontinued)
VMware Socialcast (discontinued)
7.0
Scheduling
HipChat (discontinued)
VMware Socialcast (discontinued)
6.3
Workflow Automation
HipChat (discontinued)
VMware Socialcast (discontinued)
8.0
Visual planning tools
HipChat (discontinued)
VMware Socialcast (discontinued)
3.4

Communication

HipChat (discontinued)
7.3
VMware Socialcast (discontinued)
7.5
Chat
HipChat (discontinued)
7.8
VMware Socialcast (discontinued)
8.7
Notifications
HipChat (discontinued)
7.8
VMware Socialcast (discontinued)
8.2
Discussions
HipChat (discontinued)
6.5
VMware Socialcast (discontinued)
8.1
Surveys
HipChat (discontinued)
8.0
VMware Socialcast (discontinued)
8.7
Internal knowledgebase
HipChat (discontinued)
7.0
VMware Socialcast (discontinued)
6.1
Integrates with GoToMeeting
HipChat (discontinued)
7.0
VMware Socialcast (discontinued)
5.0
Integrates with Gmail and Google Hangouts
HipChat (discontinued)
VMware Socialcast (discontinued)
7.0
Integrates with Outlook
HipChat (discontinued)
VMware Socialcast (discontinued)
7.9

File Sharing & Management

HipChat (discontinued)
6.2
VMware Socialcast (discontinued)
5.7
Video files
HipChat (discontinued)
6.5
VMware Socialcast (discontinued)
7.2
Audio files
HipChat (discontinued)
6.8
VMware Socialcast (discontinued)
7.2
Access control
HipChat (discontinued)
6.5
VMware Socialcast (discontinued)
7.2
Advanced security features
HipChat (discontinued)
5.7
VMware Socialcast (discontinued)
5.8
Integrates with Google Drive
HipChat (discontinued)
6.0
VMware Socialcast (discontinued)
5.0
Device sync
HipChat (discontinued)
6.0
VMware Socialcast (discontinued)
4.0
Versioning
HipChat (discontinued)
VMware Socialcast (discontinued)
2.1
Document collaboration
HipChat (discontinued)
VMware Socialcast (discontinued)
6.7

Pros

HipChat (discontinued)

  • HipChat is the first enterprise team chat application, hence it invented the idea of itself.
  • Cross-platform support and hence runs on most of the computing devices
  • Efficient search
  • Completely free for smaller teams
  • Webhooks +1
  • Integrations with Atlassian products and other systems as well. For example, Infra monitoring applications.
  • Custom emojis
  • Media and file sharing directly or in a group
  • Video chat
Bhargav Nanekalva | TrustRadius Reviewer

VMware Socialcast (discontinued)

  • Socialcast has an exceptional user experience. With very few idiosyncrasies, it works well on every platform I've tried.
  • The platform has such a high level of ease of use, it becomes somewhat addicting.
  • Social analytics are superb.
  • The platform is highly intuitive and requires zero training or coaching in order for network members to become productive with it.
  • It's extremely reliable. Only once in 4 years, was the product not available, and that was only for about a half-hour. In that half-hour, we realized how dependent we were on it. (Very.)
  • The multi-device and deployment options are excellent. On-premise, Private Cloud, and Multi-tenant SaaS all available.
  • The mobile apps for iPhone, tablets, and Android render well with a beautiful UI/UX. The desktop AIR app is equally highly usable.
Susan Scrupski | TrustRadius Reviewer

Cons

HipChat (discontinued)

  • Mobile app is not very responsive on iOS. Sometimes connection to Hipchat servers is taking too long even on good networks.
  • Both mobile and desktop versions have no alphabetical or recent sorting for groups and chat rooms.
  • Video and audio calls are pretty useless, they're slow and not always work.
  • The whole user interface is simple but very outdated - apparently Atlassian didn't focus too much on Hipchat even though they tried in the last 2 years.
Anonymous | TrustRadius Reviewer

VMware Socialcast (discontinued)

  • The software is a little bit pricey because it is charged by user/month and depending on the deployment method.
  • For companies with a lot of workers the price can increase significantly.
  • The mobile app usability and notifications are poor. Need to be improved.
  • If there were more administrative features available the product would be improved
Vinicius Lima | TrustRadius Reviewer

Likelihood to Renew

HipChat (discontinued)

HipChat (discontinued) 8.4
Based on 3 answers
If they fix the bugs the last update gave that are causing hipchat to crash more often.
Anonymous | TrustRadius Reviewer

VMware Socialcast (discontinued)

VMware Socialcast (discontinued) 9.1
Based on 2 answers
Beyond the value FactSet derives from using the platform, Socialcast (the firm) has been a good partner to FactSet. We've experienced very little downtime with the service and they have been responsive and fair with enhancement requests and questions
Anonymous | TrustRadius Reviewer

Usability

HipChat (discontinued)

HipChat (discontinued) 7.3
Based on 9 answers
The app itself had a pleasant if not generic interface. As a user experience expert and engineer I can say the interface is fairly intuitive if not bland. It does what you expect it to do and it's available on iOS and Android devices. If I recall it was generally pretty light weight in terms of installation size.
Joe Tresca | TrustRadius Reviewer

VMware Socialcast (discontinued)

VMware Socialcast (discontinued) 9.0
Based on 1 answer
The UX is its best feature
Susan Scrupski | TrustRadius Reviewer

Support Rating

HipChat (discontinued)

HipChat (discontinued) 7.0
Based on 12 answers
HipChat support is good . Responds in timely manner when ever we have raised the request via email , phone and gives us continue update on the request .Though most of the questions are answered by HipChat FAQs , but they can still improve it and add more to the knowledge base .
Ajay Akunuri | TrustRadius Reviewer

VMware Socialcast (discontinued)

VMware Socialcast (discontinued) 9.0
Based on 2 answers
Excellent support; of course not perfect. :-)
Susan Scrupski | TrustRadius Reviewer

Implementation Rating

HipChat (discontinued)

HipChat (discontinued) 8.6
Based on 8 answers
I don't have insights as I was not a part of the implementation. However, I love the end product
Sara Sayre | TrustRadius Reviewer

VMware Socialcast (discontinued)

No score
No answers yet
Not applicable, as it is a SaaS platform with minimal implementation
Susan Scrupski | TrustRadius Reviewer

Alternatives Considered

HipChat (discontinued)

We tried a lot of chat clients before choosing HipChat. The Skype for Business UI on the Mac side was 5 years old and terrible. Mac users hated the app including our CTO. Cisco Jabber was expensive to license and maintain; Skype was open to the public which took time away due to users dealing with spam and could allow viruses and malware. HipChat being a closed product, centrally managed and available to try without an upfront investment was perfect for our environment. All our Agile teams have their own room, chat and can communicate with others quickly and easily.
Eric Broz | TrustRadius Reviewer

VMware Socialcast (discontinued)

Socialcast is great for collaboration & light project management, but anything complex doesn't work well.

Using it as an email notification curator works nice for us.
Richard Bird | TrustRadius Reviewer

Scalability

HipChat (discontinued)

HipChat (discontinued) 7.2
Based on 10 answers
Actually I never shared of HipChat using with more than 25 persons in team simultaneously, but I believe it can be scaled for much largest collaboration teams. At least it works flawlessly for us, with transparent integration with Jira, and I am not see any reasons for some troubles for work at big scale.
Vladimir Salnikov | TrustRadius Reviewer

VMware Socialcast (discontinued)

No score
No answers yet
No answers on this topic

Return on Investment

HipChat (discontinued)

  • HipChat has increased the effiency with which I am able to communicate with my coworkers, particularly those who work out of other offices. Having a light, portable messaging solution has been beneficial for checking in on small things without the need to send emails or schedule phone calls.
Christina Wofford | TrustRadius Reviewer

VMware Socialcast (discontinued)

  • Definitely more organized project management and team collaboration.
  • Efficiency in carrying out tasks.
  • Creates a spirit of collaboration and friendliness among colleagues.
Elizabeth Gonzalez | TrustRadius Reviewer

Screenshots

Pricing Details

HipChat (discontinued)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

HipChat (discontinued) Editions & Modules

Edition
HipChat Basic$01
HipChat Plus$21
  1. per user
Additional Pricing Details
For Server pricing info please visit https://www.hipchat.com/server (Only $1.20/user/month at the highest user tier!)

VMware Socialcast (discontinued)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

VMware Socialcast (discontinued) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

HipChat (discontinued)
6.8
VMware Socialcast (discontinued)
7.7

Likelihood to Renew

HipChat (discontinued)
8.4
VMware Socialcast (discontinued)
9.1

Usability

HipChat (discontinued)
7.3
VMware Socialcast (discontinued)
9.0

Support Rating

HipChat (discontinued)
7.0
VMware Socialcast (discontinued)
9.0

Implementation Rating

HipChat (discontinued)
8.6
VMware Socialcast (discontinued)

Scalability

HipChat (discontinued)
7.2
VMware Socialcast (discontinued)

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