Hitachi Content Platform (HCP) vs. OpenText Content Suite Platform

• [Hitachi Content Platform (HCP) is] well suited for needs requiring a highly secure, multi-tenant on-premise object store.
• Exceeds expectations with respect to object level attributes and permissions
• Has excellent S3/HS3 REST API feature set
• Situations which require versioning and proven Immutability (certified by Governments)

- Expensive to use for general file storage publishing where meta data, compliance, retention, versioning are unnecessary.

Incentivized

Great for content management and records even for organizations whose staff are not much experienced in the technical backgrounds as it's easy to use and no previous knowledge on HTML is required. It is great for storing invoices and payment proofs and for organizations dealing with global clients for general use documents.

Incentivized

• HCP/HDI interface works like charm. it's easy to deploy and scale.
• Hitachi customer support is at par with expectations
• More cost effective than EMC/NetApp solutions.

Incentivized

• Document Management is being done well since it allows you to put in a corporate folder structure that applies to the business unit you currently work in.
• Records Management works well in this organisation as it allows you to classify the document according to the file plan, as well as manage it according to the retention schedule for tat file plan.
• The ability to collaborate on files works really well. You can share with users within your group, as well as allow other users access to the files for either read access to read/write access.
• Access control of the folder and even individual files allows you to ensure only necessary people can have the right type of access. This is especially welcome in the government environment where document management is of utmost importance.

Incentivized

• Cost structure is by capacity and is expensive
• Some access settings are mutually exclusive for performance (REST vs. CIFS)
• QoS by Tenant requires use of external ADC (Hitachi suggested and sold us Pulse Secure) and their support on this product offering is not up to their normally high standard

Incentivized

• The user interface and configurability of that interface lack a lot of flexibility and modern tools.
• There needs to be stronger and more powerful integration to electronic forms and workflow capabilities which are core to modern ECM.
• Management of audit and content history needs to be modernized and made more dynamic and sustainable.

Incentivized

The staff is comfortable with it and I doubt they'd change at this point.

Incentivized

The interface is easy to understand and learn quickly.

Incentivized

I never had any issues with access internally or via VPN. But, the response via VPN, was a bit slow.

Incentivized

• I used OpenText nearly every day and I never had any performance issues that I can recall. That said, it's not terribly fast either.

Incentivized

OpenText has an outstanding support and knowledge base. All problems which couldn't be solved by us (high complexity cases) were promptly resolved and the resolution also shared with us.

Incentivized

No, it's pretty easy to implement and use.

Incentivized

My company has close ties with Hitachi. NetApp chargeback was more per Gig and for cost saving purposes, we had to choose HCP.

Incentivized

Having used OpenText Content Suite for a long time, I can say it stands the competition. It offers many versions which is unlike many products in its category. Also, while it is not affordable, I believe the cost is justified considering what a business can achieve with this software.

Incentivized

• Best on premise solution of its' kind that encapsulates all our needs
• ROI has been positive but it does raise questions at renewal time in terms of cost/GB vs other 2nd tier storage types

Incentivized

• With OpenText Content Suite, we can easily keep documents safe
• Document collaboration is easy with OpenText
• We can easily handle invoicing and automation thanks to features such as content capture and imaging.
• With OpenText Content Suite, there is better file sync and archiving

Incentivized