What users are saying about
6 Ratings
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.7 out of 100
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7 out of 100

Likelihood to Recommend

Hiver

Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
Anonymous | TrustRadius Reviewer

inMotion ignite

It's a flexible program that can be molded to fit most businesses. It's geared towards agencies but we've been able to use it successfully as an in-house solution. It's pretty intuitive for the most part and is easy for new hires or clients to get up and running pretty quickly.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Hiver
9.0
inMotion ignite
Organize and prioritize service tickets
Hiver
8.8
inMotion ignite
Ticket creation and submission
Hiver
9.1
inMotion ignite
Ticket response
Hiver
9.1
inMotion ignite

Multi-Channel Help

Hiver
9.1
inMotion ignite
Email support
Hiver
9.1
inMotion ignite

Project Management

Hiver
inMotion ignite
7.0
Task Management
Hiver
inMotion ignite
8.0
Resource Management
Hiver
inMotion ignite
8.0
Scheduling
Hiver
inMotion ignite
8.0
Workflow Automation
Hiver
inMotion ignite
7.0
Team Collaboration
Hiver
inMotion ignite
7.0
Mobile Access
Hiver
inMotion ignite
3.0
Timesheet Tracking
Hiver
inMotion ignite
7.0
Change request and Case Management
Hiver
inMotion ignite
8.0

Pros

Hiver

  • It's easy to set up, and manage ongoing.
  • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
  • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
Megan Shorter | TrustRadius Reviewer

inMotion ignite

  • Project requests - can be tailored to fit your exact needs
  • Project management - can assign tasks, track time, etc.
  • Proofing - robust proofing environment that's easy for clients to learn
Anonymous | TrustRadius Reviewer

Cons

Hiver

  • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
Anonymous | TrustRadius Reviewer

inMotion ignite

  • Some areas are rather clunky and repetitive when it comes to project management, like editing a template once applied.
  • Once a review is live, it's very difficult to edit the reviewers unless a current tier is active.
  • Pretty expensive compared to the competition.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Hiver

Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
Megan Shorter | TrustRadius Reviewer

inMotion ignite

By consolidating the requests, project management, and proofing without features we didn't need like invoicing it was an easy fit for us. We were able to quickly develop a comprehensive workflow and the gains to efficiency were immediate. Pricing was competitive (at least at the time) and the implementation was very good as well.
Anonymous | TrustRadius Reviewer

Return on Investment

Hiver

  • Hiver has increased the efficiency by which we address emailed questions and concerns.
  • Hiver increases transparency between team members.
  • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
Anonymous | TrustRadius Reviewer

inMotion ignite

  • Consolidation of project requests has been extremely helpful.
  • The improvement of campus-wide communication is hard to put a price on.
  • Our team knows what is due and when at all times. We're saving a lot of time previously spent in meetings.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Hiver

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Hiver Editions & Modules

Edition
PLUS PLAN$14.001
PREMIUM PLAN$22.001
ENTERPRISE PLAN$34.001
  1. /user/month
Additional Pricing Details

inMotion ignite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

inMotion ignite Editions & Modules

Additional Pricing Details
No two teams are alike. So why offer “one size fits all” pricing plans? They just don’t work – teams are locked out of features they need while they get features they don’t need. We do things differently. We create individual pricing based on your team’s specific needs and budget.

Rating Summary

Likelihood to Recommend

Hiver
10.0
inMotion ignite
7.0

Add comparison