Brand Embassy (discontinued) vs. Hiver
Brand Embassy (discontinued) vs. Hiver
Product | Rating | Most Used By | Product Summary | Starting Price |
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Brand Embassy (discontinued) | N/A | Brand Embassy is now part of NICE inContact CXone (acquired May 2019). Brand Embassy is social customer service software designed to help companies with high volume social customer service prioritize and automate the customer experience. Incoming requests and mentions from social media, blogs and website forms are unified in one dashboard and routed to the most relevant customer service agent. Customers… | $39 per month | |
Hiver | N/A | Hiver helps you manage customer support and sales right from your Gmail. With Hiver, teams can collaborate on Shared email accounts like support@ or sales@ without having to leave their Gmail accounts. Hiver works like a full-fledged help desk, built right into Gmail. It gives you everything you need to do outstanding customer support, without any of the complexities and feature overload that come with other help desk products. Hiver is used by thousands of companies… | $14 /user/month |
Brand Embassy (discontinued) | Hiver | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Brand Embassy (discontinued) | Hiver | |
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Top Pros |
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Top Cons |
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Brand Embassy (discontinued) | Hiver | ||||||||||||
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Incident and problem management |
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Multi-Channel Help |
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Brand Embassy (discontinued) | Hiver | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Emplifi Social Marketing Cloud Score 8.9 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Brand Embassy (discontinued) | Hiver | |
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Likelihood to Recommend | 2.0 (12 ratings) | 1.0 (3 ratings) |
Likelihood to Renew | 7.7 (5 ratings) | - (0 ratings) |
Usability | 1.0 (1 ratings) | 3.0 (1 ratings) |
Availability | 8.2 (1 ratings) | - (0 ratings) |
Support Rating | 3.0 (4 ratings) | 4.0 (1 ratings) |
Brand Embassy (discontinued) | Hiver | |
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Likelihood to Recommend | Discontinued Products | Hiver |
Pros | Discontinued Products | Hiver |
Cons | Discontinued Products | Hiver |
Likelihood to Renew | Discontinued Products | Hiver No answers on this topic |
Usability | Discontinued Products | Hiver |
Support Rating | Discontinued Products | Hiver |
Alternatives Considered | Discontinued Products | Hiver |
Return on Investment | Discontinued Products | Hiver |
ScreenShots | Brand Embassy (discontinued) Screenshots | Hiver Screenshots |