What users are saying about
10 Ratings
5 Ratings
10 Ratings
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Score 6.8 out of 100
5 Ratings
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Score 8.5 out of 100

Feature Set Ratings

    Incident and problem management

    2.3

    Hiver

    23%

    OnSemble

    Feature Set Not Supported
    N/A
    Hiver ranks higher in 3/3 features

    Organize and prioritize service tickets

    1.7
    17%
    3 Ratings
    N/A
    0 Ratings

    Ticket creation and submission

    2.6
    26%
    3 Ratings
    N/A
    0 Ratings

    Ticket response

    2.6
    26%
    3 Ratings
    N/A
    0 Ratings

    Multi-Channel Help

    3.5

    Hiver

    35%

    OnSemble

    Feature Set Not Supported
    N/A
    Hiver ranks higher in 1/1 features

    Email support

    3.5
    35%
    3 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • OnSemble is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    1.8

    Hiver

    18%
    3 Ratings
    8.5

    OnSemble

    85%
    5 Ratings

    Usability

    3.0

    Hiver

    30%
    1 Rating
    8.5

    OnSemble

    85%
    2 Ratings

    Support Rating

    4.0

    Hiver

    40%
    1 Rating
    8.4

    OnSemble

    84%
    3 Ratings

    Likelihood to Recommend

    Hiver

    Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
    Read full review

    OnBoard

    OnSemble is solving a lot of problems that our organization had prior to its implementation:
    • We can track communication readership.
    • We can engage with our fellow teammates through chats and recognition.
    • We have a central location for all job-related links.
    • We are just now delving into adding departmental pages so folks can communicate within their teams.
    I'm not sure of a scenario where OnSemble wouldn't be appropriate - if you have a company that needs to centralize communication, documentation, and share ideas, it's an excellent choice.
    Read full review

    Pros

    Hiver

    • It's easy to set up, and manage ongoing.
    • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
    • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
    Read full review

    OnBoard

    • powerful, yet simple to use, document management for sharing
    • custom help desk form creation/submission with targeted audience
    • integration friendly with document types (e.g., xls, pdf, doc, etc.)
    Read full review

    Cons

    Hiver

    • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
    Read full review

    OnBoard

    • Permissions - granting permissions at different levels for users is tedious - would like to see permissions simplified.
    Read full review

    Pricing Details

    Hiver

    Starting Price

    $14 /user/month

    Editions & Modules

    Hiver editions and modules pricing
    EditionModules
    PLUS PLAN$14.001
    PREMIUM PLAN$22.002
    ENTERPRISE PLAN$34.003

    Footnotes

    1. /user/month
    2. /user/month
    3. /user/month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    OnSemble

    Starting Price

    Editions & Modules

    OnSemble editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      Usability

      Hiver

      Easy to use
      Read full review

      OnBoard

      As a user: it's pretty intuitive and the only thing holding a user back from getting everything out of it is a lack of curiosity. As an admin: it's not super intuitive. The training and the setup process are crucial to be able to use and maintain the portal, and we still sometimes have questions.
      Read full review

      Support Rating

      Hiver

      Support is there, can be slow at times.
      Read full review

      OnBoard

      I have always been pleased with my experiences with OnSemble's Support team. First, they have a great library of articles to help me study and guide for many of my questions. But when I cannot quite comprehend, or I "run into the wall", I can be assured that I'll be contacted quickly with a pleasant voice to work through whatever my question/issue may be. Kudos to OnSemble Support!
      Read full review

      Alternatives Considered

      Hiver

      Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
      Read full review

      OnBoard

      The software is easy to use, customizable, and intuitive to its users
      Read full review

      Return on Investment

      Hiver

      • Hiver has increased the efficiency by which we address emailed questions and concerns.
      • Hiver increases transparency between team members.
      • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
      Read full review

      OnBoard

      • Streamlined documentation - positive impact.
      • Convenient calendar and access to timeclock - positive impact.
      • Hub for staff to gather everything they may need to successfully assist our members - positive impact.
      Read full review

      Screenshots

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