Hiver vs. Planview ProjectPlace

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Hiver
Score 8.6 out of 10
N/A
Hiver helps you manage customer support and sales right from your Gmail. With Hiver, teams can collaborate on Shared email accounts like support@ or sales@ without having to leave their Gmail accounts. Hiver works like a full-fledged help desk, built right into Gmail. It gives you everything you need to do outstanding customer support, without any of the complexities and feature overload that come with other help desk products. Hiver is used by thousands of companies…
$14
/user/month
Planview ProjectPlace
Score 8.0 out of 10
N/A
Projectplace is a collaborative work management solution. The vendor says the product is built with teams of all sizes and complexity in mind, from virtual teams of five to entire global enterprises with tens of thousands of active users. It is also designed to incorporate waterfall and agile workflows.
$29
per seat
Pricing
HiverPlanview ProjectPlace
Editions & Modules
PLUS PLAN
$14.00
/user/month
PREMIUM PLAN
$22.00
/user/month
ENTERPRISE PLAN
$34.00
/user/month
Projectplace Enterprise
$29.00
per seat
Offerings
Pricing Offerings
HiverPlanview ProjectPlace
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
HiverPlanview ProjectPlace
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Hiver
1.7
3 Ratings
129% below category average
Planview ProjectPlace
-
Ratings
Organize and prioritize service tickets1.03 Ratings00 Ratings
Ticket creation and submission2.03 Ratings00 Ratings
Ticket response2.03 Ratings00 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Hiver
3.0
3 Ratings
87% below category average
Planview ProjectPlace
-
Ratings
Email support3.03 Ratings00 Ratings
Project Management
Comparison of Project Management features of Product A and Product B
Hiver
-
Ratings
Planview ProjectPlace
8.0
198 Ratings
7% above category average
Task Management00 Ratings8.8191 Ratings
Resource Management00 Ratings7.2159 Ratings
Gantt Charts00 Ratings8.1171 Ratings
Scheduling00 Ratings7.5170 Ratings
Team Collaboration00 Ratings8.9193 Ratings
Support for Agile Methodology00 Ratings8.7151 Ratings
Support for Waterfall Methodology00 Ratings8.8142 Ratings
Document Management00 Ratings7.3184 Ratings
Email integration00 Ratings7.2164 Ratings
Mobile Access00 Ratings8.1150 Ratings
Timesheet Tracking00 Ratings7.9132 Ratings
Best Alternatives
HiverPlanview ProjectPlace
Small Businesses
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Stackby
Stackby
Score 9.6 out of 10
Medium-sized Companies
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
SAP Ruum
SAP Ruum
Score 9.0 out of 10
Enterprises
Salesforce Service Cloud
Salesforce Service Cloud
Score 8.8 out of 10
Quickbase
Quickbase
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HiverPlanview ProjectPlace
Likelihood to Recommend
1.0
(3 ratings)
7.9
(198 ratings)
Likelihood to Renew
-
(0 ratings)
9.5
(9 ratings)
Usability
3.0
(1 ratings)
8.4
(76 ratings)
Availability
-
(0 ratings)
9.1
(2 ratings)
Performance
-
(0 ratings)
9.1
(2 ratings)
Support Rating
4.0
(1 ratings)
7.8
(74 ratings)
Implementation Rating
-
(0 ratings)
9.1
(1 ratings)
Configurability
-
(0 ratings)
6.4
(1 ratings)
Ease of integration
-
(0 ratings)
9.1
(1 ratings)
Product Scalability
-
(0 ratings)
9.1
(2 ratings)
Vendor post-sale
-
(0 ratings)
6.4
(1 ratings)
Vendor pre-sale
-
(0 ratings)
6.4
(1 ratings)
User Testimonials
HiverPlanview ProjectPlace
Likelihood to Recommend
Hiver
Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
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Planview
ProjectPlace has formats that ensure every project is handled in a friendly manner and that results attained are optimal. Besides, ProjectPlace has an excellent time locating system, where every action is well planned and resources channeled to meet the needs. Further, ProjectPlace has the conventional way of demand planning by learning the market.
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Pros
Hiver
  • It's easy to set up, and manage ongoing.
  • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
  • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
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Planview
  • Easy of use. Modules are well define.
  • Navigation: Users can use the tool's search functionality to find what they are looking for easily. The home page is configurable to the users' needs.
  • The knowledge center is a key function to understand the tool capabilities.
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Cons
Hiver
  • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
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Planview
  • Under the time tracking, it would be nice to have a set template that would load each week and not have to click a button to load the previous week's template.
  • Somehow making it more intuitive.
  • Having to add in each service line and each detail that I cover for every service line each week is a bit ridiculous.
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Likelihood to Renew
Hiver
No answers on this topic
Planview
We're committed now & have >50 users on Projectplace. All our projects are now tracked in the tool. We this investment of time & training, the cost of maintaining Projectplace is relatively low for the benefit. So we will renew, even if there are some idiosyncrasies in the tool & there are opportunities for improvement.
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Usability
Hiver
Easy to use
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Planview
Planview ProjectPlace is consistent in delivering the promised performance, which is a functional part that brings clarity. Further, Planview ProjectPlace increases the value of every transaction, where recording and documentation are well enhanced to bring a concrete way of business coordination. Finally, Planview ProjectPlace has an orderly way of bringing substantial communications.
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Reliability and Availability
Hiver
No answers on this topic
Planview
No downtime-issues since the implementation. It has been very stable
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Support Rating
Hiver
Support is there, can be slow at times.
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Planview
Planview ProjectPlace is quite complex, but it demands better engagement with various stakeholders to initiate a useful work environment. There are credible ways of establishing more live engagement, from direct chats and audio engagements. More so, Planview ProjectPlace is more formal, and this limits some users from outlining their demands or desires in matters of program performance.
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Implementation Rating
Hiver
No answers on this topic
Planview
create an extensive change management process to help folks embrace the change
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Alternatives Considered
Hiver
Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
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Planview
It offers a simpler alternative that's easier to manage by the less tech-savvy people. I also think that Planview Projectplace has managed to keep the product updated compared to other project management tools. Miro is perhaps the one that comes to mind, but while evaluating, we saw fewer issues with Planview Projectplace. Overall, the decision came down to the project manager, that had previous experience and recommended the product. For me, using a product from a smaller company is better because I know that there will be a focus on improving it, unlike, for example, Microsoft products that can be discontinued at any moment.
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Scalability
Hiver
No answers on this topic
Planview
It is a bit more difficult to fluently use in large scale implementations
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Return on Investment
Hiver
  • Hiver has increased the efficiency by which we address emailed questions and concerns.
  • Hiver increases transparency between team members.
  • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
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Planview
  • [We have the] ability to support remote work through projects that scale across multiple groups
  • We have large-scale quarterly projects, so the ability to save and duplicate project templates are helpful for us to keep track of tasks down to the specific card
Read full review
ScreenShots

Hiver Screenshots

Screenshot of Hiver in GmailScreenshot of Access shared mailboxScreenshot of Collision alerts feature

Planview ProjectPlace Screenshots

Screenshot of Collaborative Workstream: Streamlined interaction between activities, boards and cards. Plan and follow up in the Gantt while your team enjoys executing and collaborating for optimum productivity on the Kanban boards.Screenshot of Document Management: Ensure changes to documents are visible in real-time. Version control ensures that team members see the latest document versions with access to document history.Screenshot of Gantt Charts: Plan and visualize every step of your work and projects with Projectplace Gantt Charts. Track progress to make sure you'll meet your deadlines and know when things are not happening on time.Screenshot of Kanban Boards: Enable your team to execute and collaborate for optimum productivity on Kanban Boards. Get activity notifications, messaging and visualize progress of day-to-day tasks.Screenshot of Workload View: Visualize the workload of members in all workspaces to determine whether a team member is overloaded with work, or has room to do more.Screenshot of Workspace Overview: Get an overview of all your work and tasks that have been assigned to you across all workspaces. Add personal tasks that only you can see to get a complete picture of what's on your plate.