What users are saying about
11 Ratings
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Score 6.6 out of 100
389 Ratings
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Score 8.6 out of 100

Feature Set Ratings

    Incident and problem management

    2.0

    Hiver

    20%

    Planview ProjectPlace

    Feature Set Not Supported
    N/A
    Hiver ranks higher in 3/3 features

    Organize and prioritize service tickets

    1.4
    14%
    3 Ratings
    N/A
    0 Ratings

    Ticket creation and submission

    2.3
    23%
    3 Ratings
    N/A
    0 Ratings

    Ticket response

    2.3
    23%
    3 Ratings
    N/A
    0 Ratings

    Multi-Channel Help

    3.3

    Hiver

    33%

    Planview ProjectPlace

    Feature Set Not Supported
    N/A
    Hiver ranks higher in 1/1 features

    Email support

    3.3
    33%
    3 Ratings
    N/A
    0 Ratings

    Project Management

    Hiver

    Feature Set Not Supported
    N/A
    8.4

    Planview ProjectPlace

    84%
    Planview ProjectPlace ranks higher in 11/11 features

    Task Management

    N/A
    0 Ratings
    8.7
    87%
    169 Ratings

    Resource Management

    N/A
    0 Ratings
    8.6
    86%
    140 Ratings

    Gantt Charts

    N/A
    0 Ratings
    8.7
    87%
    149 Ratings

    Scheduling

    N/A
    0 Ratings
    8.4
    84%
    149 Ratings

    Team Collaboration

    N/A
    0 Ratings
    8.9
    89%
    170 Ratings

    Support for Agile Methodology

    N/A
    0 Ratings
    8.2
    82%
    133 Ratings

    Support for Waterfall Methodology

    N/A
    0 Ratings
    8.1
    81%
    125 Ratings

    Document Management

    N/A
    0 Ratings
    8.2
    82%
    163 Ratings

    Email integration

    N/A
    0 Ratings
    8.2
    82%
    144 Ratings

    Mobile Access

    N/A
    0 Ratings
    8.0
    80%
    138 Ratings

    Timesheet Tracking

    N/A
    0 Ratings
    8.4
    84%
    121 Ratings

    Attribute Ratings

    • Planview ProjectPlace is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    1.4

    Hiver

    14%
    3 Ratings
    8.4

    Planview ProjectPlace

    84%
    176 Ratings

    Likelihood to Renew

    Hiver

    N/A
    0 Ratings
    7.9

    Planview ProjectPlace

    79%
    7 Ratings

    Usability

    3.0

    Hiver

    30%
    1 Rating
    8.5

    Planview ProjectPlace

    85%
    72 Ratings

    Availability

    Hiver

    N/A
    0 Ratings
    9.1

    Planview ProjectPlace

    91%
    2 Ratings

    Performance

    Hiver

    N/A
    0 Ratings
    8.2

    Planview ProjectPlace

    82%
    2 Ratings

    Support Rating

    4.0

    Hiver

    40%
    1 Rating
    8.5

    Planview ProjectPlace

    85%
    69 Ratings

    Product Scalability

    Hiver

    N/A
    0 Ratings
    5.5

    Planview ProjectPlace

    55%
    1 Rating

    Likelihood to Recommend

    Hiver

    Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
    Read full review

    Planview

    Planview Projectplace provides excellent collaborative project planning and engagements with the best project management tools to get work and projects done easily. Online visualization functionalities allow easy tracking of project progress, identifying top projects and underperforming ones, and tries to find the bottleneck cause of the whole problem.
    Read full review

    Pros

    Hiver

    • It's easy to set up, and manage ongoing.
    • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
    • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
    Read full review

    Planview

    • As a cloud based solution, Projectplace is one of the few true multiple location, multi person project management tools available for large teams. The reliability for large projects (with teams of anywhere between 50-200+ people) was a huge selling point for this and I witnessed this first hand.
    • The Windows and Mac applications for Projectplace are well designed and work impressively well for a project management tool. I found most of the teams had either application installed on their machine and did not have any complaints about it.
    • Features like AI and project management viewing styles like Kanban, Ganntt and others make the experience customizable for each user and made them adapt it to their preferred project management style.
    Read full review

    Cons

    Hiver

    • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
    Read full review

    Planview

    • Under the time tracking, it would be nice to have a set template that would load each week and not have to click a button to load the previous week's template.
    • Somehow making it more intuitive.
    • Having to add in each service line and each detail that I cover for every service line each week is a bit ridiculous.
    Read full review

    Pricing Details

    Hiver

    Starting Price

    $14 /user/month

    Editions & Modules

    Hiver editions and modules pricing
    EditionModules
    PLUS PLAN$14.001
    PREMIUM PLAN$22.002
    ENTERPRISE PLAN$34.003

    Footnotes

    1. /user/month
    2. /user/month
    3. /user/month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Planview ProjectPlace

    Starting Price

    $29 per seat

    Editions & Modules

    Planview ProjectPlace editions and modules pricing
    EditionModules
    Projectplace Enterprise$29.001

    Footnotes

    1. per seat

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Visit website

    Likelihood to Renew

    Hiver

    No answers on this topic

    Planview

    We're committed now & have >50 users on Projectplace. All our projects are now tracked in the tool. We this investment of time & training, the cost of maintaining Projectplace is relatively low for the benefit. So we will renew, even if there are some idiosyncrasies in the tool & there are opportunities for improvement.
    Read full review

    Usability

    Hiver

    Easy to use
    Read full review

    Planview

    It is being actively used, and as far as I know, it was managing ten projects at the same time successfully. Boards are helpful for communication about particular tasks, and prioritization allows flexibility when it comes to actually accomplishing them. Web-based functionality also makes it significantly easier to manage from an admin perspective, whereas for other products, we'd see new versions being loaded. Data is secure in the software, and closing the project seems to be easier.
    Read full review

    Reliability and Availability

    Hiver

    No answers on this topic

    Planview

    No downtime-issues since the implementation. It has been very stable
    Read full review

    Support Rating

    Hiver

    Support is there, can be slow at times.
    Read full review

    Planview

    It would be really hard to complain about Planview Projectplace support. Their response time is super fast and it is very easy to contact them through one of available contact channels i.e. phone, live chat or submitting a ticket. Additionally, their always up-to-date Top 25 FAQs helped us several times and as a result we did not have to contact Customer Care team at all.
    Read full review

    Alternatives Considered

    Hiver

    Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
    Read full review

    Planview

    [In my experience] Jira is more refined, better looking, and easier to become familiar with. Also, the massive market share of Jira helps in consultancy as you can switch between clients easily. Projectplace has many powerful tools but so does Jira, and Jira integrates with our suite of software much easier compared to Projectplace.
    Read full review

    Scalability

    Hiver

    No answers on this topic

    Planview

    It is a bit more difficult to fluently use in large scale implementations
    Read full review

    Return on Investment

    Hiver

    • Hiver has increased the efficiency by which we address emailed questions and concerns.
    • Hiver increases transparency between team members.
    • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
    Read full review

    Planview

    • [We have the] ability to support remote work through projects that scale across multiple groups
    • We have large-scale quarterly projects, so the ability to save and duplicate project templates are helpful for us to keep track of tasks down to the specific card
    Read full review

    Screenshots

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