What users are saying about
6 Ratings
137 Ratings
6 Ratings
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Score 9.7 out of 100
137 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Hiver

Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
Anonymous | TrustRadius Reviewer

SAP CRM

A perfect scenario to use [SAP] CRM tool would be with the intention of improving efficiency, speed, and creativity when selling products and services through marketing or improving the response time to customer concerns and providing quick solutions to their problems.
Magly Jhonson | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Hiver
9.0
SAP CRM
Organize and prioritize service tickets
Hiver
8.8
SAP CRM
Ticket creation and submission
Hiver
9.1
SAP CRM
Ticket response
Hiver
9.1
SAP CRM

Multi-Channel Help

Hiver
9.1
SAP CRM
Email support
Hiver
9.1
SAP CRM

Sales Force Automation

Hiver
SAP CRM
8.5
Customer data management / contact management
Hiver
SAP CRM
8.8
Workflow management
Hiver
SAP CRM
9.0
Territory management
Hiver
SAP CRM
8.5
Opportunity management
Hiver
SAP CRM
7.6
Integration with email client (e.g., Outlook or Gmail)
Hiver
SAP CRM
8.5
Contract management
Hiver
SAP CRM
8.4
Quote & order management
Hiver
SAP CRM
8.6
Interaction tracking
Hiver
SAP CRM
8.6
Channel / partner relationship management
Hiver
SAP CRM
8.5

Customer Service & Support

Hiver
SAP CRM
8.0
Case management
Hiver
SAP CRM
8.4
Call center management
Hiver
SAP CRM
7.5
Help desk management
Hiver
SAP CRM
8.0

Marketing Automation

Hiver
SAP CRM
8.3
Lead management
Hiver
SAP CRM
8.5
Email marketing
Hiver
SAP CRM
8.1

CRM Project Management

Hiver
SAP CRM
8.5
Task management
Hiver
SAP CRM
8.1
Billing and invoicing management
Hiver
SAP CRM
8.5
Reporting
Hiver
SAP CRM
8.8

CRM Reporting & Analytics

Hiver
SAP CRM
8.6
Forecasting
Hiver
SAP CRM
8.4
Pipeline visualization
Hiver
SAP CRM
8.5
Customizable reports
Hiver
SAP CRM
8.8

Customization

Hiver
SAP CRM
7.9
Custom fields
Hiver
SAP CRM
8.2
Custom objects
Hiver
SAP CRM
8.3
Scripting environment
Hiver
SAP CRM
7.5
API for custom integration
Hiver
SAP CRM
7.6

Security

Hiver
SAP CRM
8.7
Single sign-on capability
Hiver
SAP CRM
8.8
Role-based user permissions
Hiver
SAP CRM
8.6

Social CRM

Hiver
SAP CRM
8.5
Social data
Hiver
SAP CRM
8.2
Social engagement
Hiver
SAP CRM
8.7

Integrations with 3rd-party Software

Hiver
SAP CRM
8.2
Marketing automation
Hiver
SAP CRM
8.6
Compensation management
Hiver
SAP CRM
7.8

Platform

Hiver
SAP CRM
7.5
Mobile access
Hiver
SAP CRM
7.5

Pros

Hiver

  • It's easy to set up, and manage ongoing.
  • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
  • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
Megan Shorter | TrustRadius Reviewer

SAP CRM

  • Amazing integration capabilities with every other application out there. There will be no need to create external bridges to connect anything with SAP CRM since, it natively supports almost every application. We use it for ERP integrations as well.
  • Pull any type of reports with whatever data/format/time date range you want. This capability is also robust in SAP CRM, so it you need not spend hours creating reports manually. Reports can be pulled from the console itself.
  • Inbuilt modules are capable of almost any requirement. There are additional modules available as well, which can be installed on top of SAP CRM.
  • Customisability is also one of the great feature of this platform. Multiple variants can be created and saved for later use.
Anonymous | TrustRadius Reviewer

Cons

Hiver

  • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
Anonymous | TrustRadius Reviewer

SAP CRM

  • SAP CRM Mobility is not successful so it is important to improve on this. Things have gotten much better since SAP acquitted Cyclo which works very well. We would like to see Cyclo expanded beyond sales management and inventory management to handle some of the other capabilities that the SAP CRM Mobility offered. However, Cyclo has brought incredible progress in this area.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Hiver

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 9.0
Based on 4 answers
The main reason is ease of integration with other SAP systems (ECC, BW, etc...), but also SAP CRM provides functionality that hasn't evolved as much in other competing CRM systems (mainly Trade Promotion Management and Market Resource Management). Additionally, I'm excited about the direction that SAP is headed with putting their business suite on HANA (in-memory relational database management system) and creating a better user experience with SAP Fiori.
Tom Leddy | TrustRadius Reviewer

Usability

Hiver

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 8.8
Based on 6 answers
The usability experience is great and I have nothing to complain about. Given the minimum technical requirements the tool works without delays, crashes and errors. At SAP CRM we have everything at our fingertips in a single tool for our business. As developer software I have a lot of relationships with customers and suppliers and the tool collaborates a lot on my journey.
Pedro Oliveira | TrustRadius Reviewer

Support Rating

Hiver

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 9.5
Based on 7 answers
SAP CRM's support is un-matchable. Whether it be official vendor support or support on online forums, you will find answer to any problem instantly. The vendor has a very customer centric support, and since this tool has a global footprint, you can expect a very good global support.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Hiver

Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
Megan Shorter | TrustRadius Reviewer

SAP CRM

SAP CRM has an edge over others when it comes to shorten the sales cycle and improve overall sales productivity. Security features of SAP CRM are astonishingly above par. Help support is excellent.
Anonymous | TrustRadius Reviewer

Return on Investment

Hiver

  • Hiver has increased the efficiency by which we address emailed questions and concerns.
  • Hiver increases transparency between team members.
  • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
Anonymous | TrustRadius Reviewer

SAP CRM

  • Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
  • Proper training is key step to ROI on SAP CRM.
  • Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Hiver

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Hiver Editions & Modules

Edition
PLUS PLAN$14.001
PREMIUM PLAN$22.001
ENTERPRISE PLAN$34.001
  1. /user/month
Additional Pricing Details

SAP CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP CRM Editions & Modules

Additional Pricing Details

Rating Summary

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