What users are saying about
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
170 Ratings
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.7 out of 100

Teamwork

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
170 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Likelihood to Recommend

Hiver

Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
Anonymous | TrustRadius Reviewer

Teamwork

Teamwork Projects is a perfect tool, especially for small businesses, because it will help you manage and understand the basics of the marketing field. This highly successful tool provides a project format for the distribution of activities among workgroups. Excellent management system and user-friendly, I recommend it.
Maria Bereziuk | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Hiver
9.0
Teamwork
Organize and prioritize service tickets
Hiver
8.8
Teamwork
Ticket creation and submission
Hiver
9.1
Teamwork
Ticket response
Hiver
9.1
Teamwork

Multi-Channel Help

Hiver
9.1
Teamwork
Email support
Hiver
9.1
Teamwork

Project Management

Hiver
Teamwork
8.0
Task Management
Hiver
Teamwork
9.4
Resource Management
Hiver
Teamwork
4.1
Gantt Charts
Hiver
Teamwork
8.4
Scheduling
Hiver
Teamwork
8.6
Workflow Automation
Hiver
Teamwork
7.9
Team Collaboration
Hiver
Teamwork
8.3
Support for Agile Methodology
Hiver
Teamwork
8.4
Support for Waterfall Methodology
Hiver
Teamwork
7.9
Document Management
Hiver
Teamwork
8.0
Email integration
Hiver
Teamwork
8.3
Mobile Access
Hiver
Teamwork
7.6
Timesheet Tracking
Hiver
Teamwork
8.7
Change request and Case Management
Hiver
Teamwork
8.6
Budget and Expense Management
Hiver
Teamwork
8.0

Professional Services Automation

Hiver
Teamwork
8.4
Quotes/estimates
Hiver
Teamwork
8.7
Invoicing
Hiver
Teamwork
8.9
Project & financial reporting
Hiver
Teamwork
8.4
Integration with accounting software
Hiver
Teamwork
7.6

Pros

Hiver

  • It's easy to set up, and manage ongoing.
  • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
  • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
Megan Shorter | TrustRadius Reviewer

Teamwork

  • I love the time management tool that Teamwork offers me. This feature is amazing, I can know what type each of my colleagues has invested in the progress of the project, so I can know exactly what type of work they have applied in the project. Teamwork Projects is also capable of monitoring the remote work our employees do on projects. During this COVID-19 pandemic, this time management function has been very useful, to know what type each employee has invested in the project remotely.
  • I love the Gantt chart. With the charts in Gantt mode in Teamwork I can know exactly what trend my project is having, in addition, I can learn more about the progress it has had in a given time, to inspect the growth or decline that the project has had in the last weeks or months.
  • I love that with Teamwork Projects, we can manage multiple projects simultaneously. Previously, we could only manage 2 projects simultaneously, but with Teamwork everything changed in a positive way, now Teamwork is being used in several sectors of our company and each sector develops a different project without any type of restriction.
Carmen Rodriguez | TrustRadius Reviewer

Cons

Hiver

  • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
Anonymous | TrustRadius Reviewer

Teamwork

  • Visualization needs to be improved, charts graphs are limited
  • Value stream mapping should be available to determine and prioritize the work.
  • Documentation should be available stepwise with export and printable facility.
  • It should be configurable like ERP with cross functionalities of different users, where users login, assign and approve the work, job or project details, where it should be collectively effected on a project.
  • Add many examples, little more AI, Machine learning required for suggestion and recommendation. It would be a plus point
Mudssar Adrees | TrustRadius Reviewer

Likelihood to Renew

Hiver

No score
No answers yet
No answers on this topic

Teamwork

Teamwork 10.0
Based on 2 answers
We are already at an annual contract, and have been for the past 5 years; so far the system has delivered, and our personal is already trained in it. A major overhaul of our entire infrastructure (as in moving everything to a single, unified platform) might change the current continuity of Teamwork Projects on our organization, but that's not feasible in the near future.
Jose Quintero | TrustRadius Reviewer

Usability

Hiver

No score
No answers yet
No answers on this topic

Teamwork

Teamwork 9.1
Based on 20 answers
I give it a 9 out of 10, because there is a bit of a learning curve when you first start using Teamwork Projects because there is a lot to learn & recognize where to find it. They do offer a good range of tools that can be applied to every project - So say you're working on an internal project and don't need Milestones or Billing, you can shut those modules off. This can help simplify the interface for beginners.Once you've had a few days in Teamwork Projects, I think it's a 10/10 usability. It's very easy to accomplish your tasks and keep track of what you're managing.
Amber Callan | TrustRadius Reviewer

Support Rating

Hiver

No score
No answers yet
No answers on this topic

Teamwork

Teamwork 8.8
Based on 54 answers
We've been able to meet with the customer success team on multiple occasions to discuss the roadmap and learn about the company culture. Being based in Ireland, we occasionally have to wait until they wake up to get support requests handled in the states and larger conversations about big enhancement requests were politely collected but not followed up on
Miles Baltrusaitis | TrustRadius Reviewer

Alternatives Considered

Hiver

Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
Megan Shorter | TrustRadius Reviewer

Teamwork

I spoke about this quite a bit before, but as far as usability goes, Microsoft Projects is totally useless for me, so I avoid it at all costs. Basecamp was just a task management app and had very small feature set beyond that. We had to rig it to do other things for us, but it failed at that. Asana was a very nice app to trial, but it lacked many of the features that we were looking for.
Anonymous | TrustRadius Reviewer

Return on Investment

Hiver

  • Hiver has increased the efficiency by which we address emailed questions and concerns.
  • Hiver increases transparency between team members.
  • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
Anonymous | TrustRadius Reviewer

Teamwork

  • Teamwork was a great starter into project management software. We were WAY more organized and efficient than we ever were with Trello boards and the PM software included with our accounting system.
  • Clients were mostly pleased with interacting with Teamwork, and appreciated the ability to track their comments and requests in one place.
  • Ultimately, we stopped using Teamwork after about 6 months because we need something more focused on web development projects specifically
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Hiver

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Hiver Editions & Modules

Edition
PLUS PLAN$14.001
PREMIUM PLAN$22.001
ENTERPRISE PLAN$34.001
  1. /user/month
Additional Pricing Details

Teamwork

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Teamwork Editions & Modules

Edition
Free ForeverFree1
Pro12.502
Premium22.502
EnterpriseContact sales team
  1. Up to 5 users
  2. per user/per month
Additional Pricing Details

Rating Summary

Add comparison