What users are saying about
27 Ratings
6 Ratings
27 Ratings
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Score 8.8 out of 100
6 Ratings
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Score 8.4 out of 100

Feature Set Ratings

  • IRIS CRM ranks higher in 8 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Platform

Sales Force Automation

7.1

HoneyBook

71%
9.2

IRIS CRM

92%
IRIS CRM ranks higher in 9/9 features

Customer data management / contact management

6.8
68%
9 Ratings
9.1
91%
2 Ratings

Workflow management

6.6
66%
8 Ratings
10.0
100%
2 Ratings

Opportunity management

7.4
74%
8 Ratings
9.1
91%
2 Ratings

Integration with email client (e.g., Outlook or Gmail)

7.0
70%
8 Ratings
8.9
89%
2 Ratings

Contract management

8.5
85%
9 Ratings
9.9
99%
2 Ratings

Quote & order management

7.6
76%
7 Ratings
9.0
90%
2 Ratings

Interaction tracking

6.1
61%
7 Ratings
8.9
89%
2 Ratings

Territory management

N/A
0 Ratings
9.0
90%
2 Ratings

Channel / partner relationship management

N/A
0 Ratings
9.0
90%
2 Ratings

Customer Service & Support

6.4

HoneyBook

64%
9.3

IRIS CRM

93%
IRIS CRM ranks higher in 3/3 features

Case management

6.2
62%
5 Ratings
9.9
99%
2 Ratings

Help desk management

6.5
65%
6 Ratings
9.0
90%
2 Ratings

Call center management

N/A
0 Ratings
9.0
90%
1 Rating

Marketing Automation

5.4

HoneyBook

54%
9.4

IRIS CRM

94%
IRIS CRM ranks higher in 2/2 features

Lead management

5.4
54%
7 Ratings
9.9
99%
2 Ratings

Email marketing

N/A
0 Ratings
9.0
90%
1 Rating

CRM Project Management

6.5

HoneyBook

65%
9.0

IRIS CRM

90%
IRIS CRM ranks higher in 3/3 features

Task management

5.5
55%
9 Ratings
9.9
99%
2 Ratings

Billing and invoicing management

7.8
78%
8 Ratings
8.1
81%
2 Ratings

Reporting

6.1
61%
8 Ratings
9.1
91%
2 Ratings

CRM Reporting & Analytics

5.2

HoneyBook

52%
8.7

IRIS CRM

87%
IRIS CRM ranks higher in 3/3 features

Customizable reports

5.2
52%
6 Ratings
8.0
80%
2 Ratings

Forecasting

N/A
0 Ratings
9.1
91%
2 Ratings

Pipeline visualization

N/A
0 Ratings
9.1
91%
2 Ratings

Customization

6.7

HoneyBook

67%
9.2

IRIS CRM

92%
IRIS CRM ranks higher in 4/4 features

Custom fields

7.4
74%
8 Ratings
8.9
89%
2 Ratings

Custom objects

6.0
60%
8 Ratings
9.9
99%
2 Ratings

Scripting environment

N/A
0 Ratings
9.0
90%
2 Ratings

API for custom integration

N/A
0 Ratings
9.0
90%
2 Ratings

Security

5.8

HoneyBook

58%
9.5

IRIS CRM

95%
IRIS CRM ranks higher in 2/2 features

Single sign-on capability

6.3
63%
6 Ratings
10.0
100%
2 Ratings

Role-based user permissions

5.4
54%
7 Ratings
9.0
90%
2 Ratings

Platform

7.0

HoneyBook

70%
8.1

IRIS CRM

81%
IRIS CRM ranks higher in 1/1 features

Mobile access

7.0
70%
8 Ratings
8.1
81%
2 Ratings

Social CRM

HoneyBook

Feature Set Not Supported
N/A
9.5

IRIS CRM

95%
IRIS CRM ranks higher in 2/2 features

Social data

N/A
0 Ratings
10.0
100%
1 Rating

Social engagement

N/A
0 Ratings
9.0
90%
1 Rating

Integrations with 3rd-party Software

HoneyBook

Feature Set Not Supported
N/A
9.5

IRIS CRM

95%
IRIS CRM ranks higher in 2/2 features

Marketing automation

N/A
0 Ratings
10.0
100%
1 Rating

Compensation management

N/A
0 Ratings
9.0
90%
1 Rating

Attribute Ratings

  • IRIS CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

8.1

HoneyBook

81%
9 Ratings
10.0

IRIS CRM

100%
2 Ratings

Likelihood to Renew

9.0

HoneyBook

90%
1 Rating

IRIS CRM

N/A
0 Ratings

Usability

7.5

HoneyBook

75%
7 Ratings
9.0

IRIS CRM

90%
1 Rating

Support Rating

7.6

HoneyBook

76%
7 Ratings
9.0

IRIS CRM

90%
1 Rating

Likelihood to Recommend

HoneyBook

I would recommend Honeybook to other coaches, consultants, and small business owners. It may not be appropriate for a large team's use, but works for the size of organization I currently own and manage. It also integrates with QuickBooks and makes financial data management fairly seamless.
Tiffany Waddell Tate | TrustRadius Reviewer

IRIS CRM

It’s been 2 years since IRIS CRM is supporting me by supporting my business and I have seen enormous progress in my business so far which is a really good sign and is enough for me to be satisfied with it. According to me and as I have observed it is fully loaded with many useful tools that can help in uplifting a business. Removes the manual cycle from me entering every people's hours exclusively. We really evaluated Bullhorn cover and tab it was not awful by any means.
Donna-sue Carpenter | TrustRadius Reviewer

Pros

HoneyBook

  • HoneyBook offers incredible resources to train users how to best use their system. It's informative and eye-opening to watch one of their training sessions.
  • I love how easy HoneyBook makes it to create highly professional materials that are beautiful. Its brochures and selling materials are stellar and I'm able to streamline the process without feeling like I actually have to sell my capabilities.
  • I'm thrilled with the billing system and how simple it is to automate. I love that I can see how my customers have engaged with the bills.
  • The app helps me feel connected to my leads and data while I'm away from my computer.
Melody Alexander | TrustRadius Reviewer

IRIS CRM

  • Grouping is done very effectively. For a company with a wide product portfolio, it is greatly beneficial to customize product families.
  • Streamlines the life cycle of merchant services very well. E-signatures, workflows, and help tickets are well integrated to maximize efficiency.
  • Processing stats and reporting tools are intuitive, useful, and aesthetically pleasing. The software allows you to quickly generate sales reports for specific product families and time periods.
Anonymous | TrustRadius Reviewer

Cons

HoneyBook

  • The online scheduling tool does not work with different time zones very well. It doesn't automatically adjust to my clients' timezones and it doesn't even have many international time zones as an option! I had 3 clients in a row schedule meetings at the wrong time when I first started using HoneyBook's scheduler. I had to switch to Calendly because HoneyBook's scheduling tool was causing me to lose business.
  • The transaction fees for instant deposits are expensive.
  • [I believe} many of the features on HoneyBook are half-baked. It's marketed as an all-in-one business management platform, but I'm still using Calendly, Google Drive, Typeform, Clockify, and ClickUp because HoneyBook's equivalent features aren't as sophisticated or as easy to use.
  • The notes section for client projects does not have much space or allow for any custom formatting such as hyperlinks, bold text, highlighted text, etc. Tools such as Teamwork, Pipedrive, Asana, and ClickUp do a much better job at displaying this type of information.
Alyssa Parr | TrustRadius Reviewer

IRIS CRM

  • It needs a solid visual invigorate to stay aware of the occasions.
  • I have found it as a little pricey.
  • The execution timetable took longer than we had arranged.
  • The framework has a solid utility and usefulness, yet it looks somewhat dated.
Donna-sue Carpenter | TrustRadius Reviewer

Pricing Details

HoneyBook

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$390 Year

HoneyBook Editions & Modules

Edition
Unlimited Plan - Annual$3901
$1 Promo$1 Per Month2
Unlimited Plan - Monthly$393
  1. Year
  2. 6 Months Promo Code = ONLY1
  3. Month
Additional Pricing Details
For the first 6 months, get HoneyBook for $1 per month with code ONLY1!

IRIS CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

IRIS CRM Editions & Modules

Additional Pricing Details

Likelihood to Renew

HoneyBook

HoneyBook 9.0
Based on 1 answer
Since I do not use ALL the functionality in HoneyBook, I have wondered if the plan I am on is too much. That is why I rated a 9 rather than 10. I have definitely considered downgrading but not leaving HoneyBook.
Anonymous | TrustRadius Reviewer

IRIS CRM

No score
No answers yet
No answers on this topic

Usability

HoneyBook

HoneyBook 7.5
Based on 7 answers
This is now a copy-paste response since this platform is asking me to answer every single question. It is such a negative experience with Honeybook that they even upset me while I'm trying to warn others of all the horrible pitfalls in working with the platform.
Anonymous | TrustRadius Reviewer

IRIS CRM

IRIS CRM 9.0
Based on 1 answer
It is a wonderful software with an automated messaging service. It has helped us in having a better knowledge of our customer’s needs, preferences, and habits, and by knowing all these we have improved our business. Security is my basic concern and the fact that it has a disabled human element from the business equation are the things that I don’t really like in it.
Donna-sue Carpenter | TrustRadius Reviewer

Support Rating

HoneyBook

HoneyBook 7.6
Based on 7 answers
They have ALWAYS been amazing when I needed any type of service or help. Their concierge service is also amazing vs other services I have used in the past. I have confidence when I ask for help - both through Chat or even on their Facebook group that I will get an answer quickly.
Dana Sacco | TrustRadius Reviewer

IRIS CRM

IRIS CRM 9.0
Based on 1 answer
It has enabled us to keep a record of the demographics of our clients and eventually we can develop a better understanding of our clients that will lead us to uplift our business. With its amazing sales tool, we have developed a strong relationship with our clients, and helped us in creating a good brand image. We really adore the convenience of managing and reporting data. It is quite easy to handle and all our business is depended on it and it helped us in gaining more loyal customers.
Donna-sue Carpenter | TrustRadius Reviewer

Alternatives Considered

HoneyBook

We switched to HubSpot after a few years of the company using HoneyBook. We switched to HubSpot because we needed more features that would allow us to automate our processes and pull better data on our clients, their vendors, and our overall client process. I appreciated that HoneyBook was its own booking/payment system, that it was easy to use and set up, but ultimately that was not enough to keep us in the platform.
Anonymous | TrustRadius Reviewer

IRIS CRM

By using IRIS CRM we had a wonderful experience with the automated workflow process as compare to other alternatives. Now we are better able to keep a track of the performance and hence we can enhance productivity and eventually can get more profit.it has made automated messaging so convenient and simple. We believe that by understanding our customers we can make our business better and IRIS helped us in having a better knowledge of our customer’s needs, preferences, and habits, and by knowing all these we have improved our business a lot. We have found it very convenient to navigate and now we can better spread our business database. It helped us in having active and strong customer service and now we can better manage our relationship with our customers.
Donna-sue Carpenter | TrustRadius Reviewer

Return on Investment

HoneyBook

  • Workflow/task management has increased our bookings and saved lost opportunities by 25%.
  • Customization of brochures and contracts allows us to fully represent our brand through the sales process.
Kristin Cole | TrustRadius Reviewer

IRIS CRM

  • The cost is a bit higher than other options (~$1300/mo), which can be seen as a negative in an absolute sense.
  • The improvement in workflow management has been significant, and has saved at least 50 man-hours per week across our organization.
  • Accurate rolling sales data reporting has been critical in defining quality metrics. This benefit is more indirect, but it has allowed us to better respond to changes in customer complaint trending.
Anonymous | TrustRadius Reviewer

Screenshots

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