What users are saying about
10 Ratings
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Score 8.3 out of 100
13 Ratings
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Score 7.1 out of 100

Likelihood to Recommend

Hootsuite Insights

I liked uberVU a lot, and thought I was lucky to have found them (they actually responded to my tweet when I was vendor-searching, which was good to know as they were doing just what we were planning to use the software for). They are relatively small, which allows to have a great personal relationship and we felt very valued as a client. They provided great value - some of their competitors allow for more features (which explains their higher price), but there was no way to opt out of the unnecessary features to lower the price - uberVU didn't have any of that, it was just what we needed and in our price range
Anonymous | TrustRadius Reviewer

Sprinklr Modern Research

It's great for social listening and being able to monitor. Being able to dive into the audience's mind and find content that will work for them is positive. Sprinklr does lack on the Instagram side due to the Instagram API but that's about it. The other social platforms pull in great.
Brittnee Miller | TrustRadius Reviewer

Pros

Hootsuite Insights

  • Easy to see what people are saying on social media about clients.
  • Creates reports that can be limited to certain time frames.
  • Able to see the reach of users so you can breakdown by influencers.
Kate Pena | TrustRadius Reviewer

Sprinklr Modern Research

  • Easy to use - clear interface.
  • Reliable, fast.
  • Clear and easy to understand metrics.
Anonymous | TrustRadius Reviewer

Cons

Hootsuite Insights

  • I honestly didn't have any issues with them. Being able to set the real-time alerts as "every 15 minutes" took some figuring out to do, and we were still in the trial mode while we did that - it wasn't particularly intuitive for other users, but once we walked them through, everything worked well.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Research

  • The reporting and analytics could stand to be more user-friendly. The Glossary of the different metrics in the system has many items that have no listed definition.
  • With multiple users sharing a dashboard, it isn't easy to see if a filter has been changed by another user, which could skew the data in a report.
  • Communicating with the Support team can be difficult when a help ticket is needed, as there is sometimes a barrier in communication -- not in language, but in regards to terminology and jargon.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Hootsuite Insights

Hootsuite Insights 10.0
Based on 2 answers
I find it a great tool in the digital strategy world to see what people are saying across social platforms. It's much more efficient that doing a search on the platform itself and provides a lot of information extremely quickly
Kate Pena | TrustRadius Reviewer

Sprinklr Modern Research

No score
No answers yet
No answers on this topic

Usability

Hootsuite Insights

Hootsuite Insights 10.0
Based on 1 answer
All the users found the product intuitive and easy to use.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Research

No score
No answers yet
No answers on this topic

Reliability and Availability

Hootsuite Insights

Hootsuite Insights 9.0
Based on 2 answers
A couple of times it was a little slow, but this didn't result in any negative impact for us. There was no downtime as I could recall or notice.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Research

No score
No answers yet
No answers on this topic

Support Rating

Hootsuite Insights

Hootsuite Insights 10.0
Based on 2 answers
Every time we needed help, the support was great. We had no issues, mostly needed usability walkthroughs and had questions about features.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Research

Sprinklr Modern Research 7.2
Based on 6 answers
I would say that Sprinklr has come a long way as I have worked on it at two different corporations. My latest venture has been amazing as the tool has vastly improved and it's easier to use. User experience is A+ and it's just friendly to use.
Brittnee Miller | TrustRadius Reviewer

Online Training

Hootsuite Insights

Hootsuite Insights 10.0
Based on 1 answer
I got the training while I was evaluating and in the trial period. Then I trained the others myself
Anonymous | TrustRadius Reviewer

Sprinklr Modern Research

No score
No answers yet
No answers on this topic

Implementation Rating

Hootsuite Insights

Hootsuite Insights 10.0
Based on 2 answers
Not applicable since it is SAAS - all we needed was to sign up, which was easy
Anonymous | TrustRadius Reviewer

Sprinklr Modern Research

No score
No answers yet
No answers on this topic

Alternatives Considered

Hootsuite Insights

Radian6 and Brandwatch were on the short list. We picked uberVU for its combination of price and features. It did not have extra features we didn't need, they were customizable and flexible enough to meet all of our needs
Anonymous | TrustRadius Reviewer

Sprinklr Modern Research

Very similar offerings, the decision was largely made on price and perceived levels of customer service on top, together with some testing of the UX.
Anonymous | TrustRadius Reviewer

Return on Investment

Hootsuite Insights

  • Easier to handle crisis.
  • Ability to find out statistics to quantify and qualify what you're doing for customers.
Kate Pena | TrustRadius Reviewer

Sprinklr Modern Research

  • The ease of use allows us to accomplish more with a faster turn-around time, without a significant increase in staff.
Anonymous | TrustRadius Reviewer

Pricing Details

Hootsuite Insights

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sprinklr Modern Research

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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