What users are saying about
23 Ratings
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Score 7.8 out of 100
114 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

Sparkcentral, by Hootsuite

This is a great tool to use to manage social media accounts especially if you have several different pages you manage like we do. It is very user friendly, and easy to train new agents on. I have no complaints. We love this tool! Thank you again Sparkcentral! You rock
Melinda Cox | TrustRadius Reviewer

Oracle CRM On Demand

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
Rose Kipkemoi | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Sparkcentral, by Hootsuite
Oracle CRM On Demand
6.7
Customer data management / contact management
Sparkcentral, by Hootsuite
Oracle CRM On Demand
7.1
Workflow management
Sparkcentral, by Hootsuite
Oracle CRM On Demand
6.1
Territory management
Sparkcentral, by Hootsuite
Oracle CRM On Demand
7.1
Opportunity management
Sparkcentral, by Hootsuite
Oracle CRM On Demand
7.1
Integration with email client (e.g., Outlook or Gmail)
Sparkcentral, by Hootsuite
Oracle CRM On Demand
5.0
Contract management
Sparkcentral, by Hootsuite
Oracle CRM On Demand
7.0
Quote & order management
Sparkcentral, by Hootsuite
Oracle CRM On Demand
7.1
Interaction tracking
Sparkcentral, by Hootsuite
Oracle CRM On Demand
7.0
Channel / partner relationship management
Sparkcentral, by Hootsuite
Oracle CRM On Demand
7.0

Customer Service & Support

Sparkcentral, by Hootsuite
Oracle CRM On Demand
7.7
Case management
Sparkcentral, by Hootsuite
Oracle CRM On Demand
8.0
Call center management
Sparkcentral, by Hootsuite
Oracle CRM On Demand
8.0
Help desk management
Sparkcentral, by Hootsuite
Oracle CRM On Demand
7.0

Marketing Automation

Sparkcentral, by Hootsuite
Oracle CRM On Demand
7.5
Lead management
Sparkcentral, by Hootsuite
Oracle CRM On Demand
7.1
Email marketing
Sparkcentral, by Hootsuite
Oracle CRM On Demand
8.0

CRM Project Management

Sparkcentral, by Hootsuite
Oracle CRM On Demand
6.7
Task management
Sparkcentral, by Hootsuite
Oracle CRM On Demand
7.0
Billing and invoicing management
Sparkcentral, by Hootsuite
Oracle CRM On Demand
7.1
Reporting
Sparkcentral, by Hootsuite
Oracle CRM On Demand
6.1

CRM Reporting & Analytics

Sparkcentral, by Hootsuite
Oracle CRM On Demand
6.7
Forecasting
Sparkcentral, by Hootsuite
Oracle CRM On Demand
7.1
Pipeline visualization
Sparkcentral, by Hootsuite
Oracle CRM On Demand
7.1
Customizable reports
Sparkcentral, by Hootsuite
Oracle CRM On Demand
6.1

Customization

Sparkcentral, by Hootsuite
Oracle CRM On Demand
7.0
Custom fields
Sparkcentral, by Hootsuite
Oracle CRM On Demand
7.1
Custom objects
Sparkcentral, by Hootsuite
Oracle CRM On Demand
6.1
Scripting environment
Sparkcentral, by Hootsuite
Oracle CRM On Demand
7.0
API for custom integration
Sparkcentral, by Hootsuite
Oracle CRM On Demand
8.0

Security

Sparkcentral, by Hootsuite
Oracle CRM On Demand
8.0
Single sign-on capability
Sparkcentral, by Hootsuite
Oracle CRM On Demand
8.0
Role-based user permissions
Sparkcentral, by Hootsuite
Oracle CRM On Demand
8.1

Social CRM

Sparkcentral, by Hootsuite
Oracle CRM On Demand
7.6
Social data
Sparkcentral, by Hootsuite
Oracle CRM On Demand
8.0
Social engagement
Sparkcentral, by Hootsuite
Oracle CRM On Demand
7.1

Integrations with 3rd-party Software

Sparkcentral, by Hootsuite
Oracle CRM On Demand
8.5
Marketing automation
Sparkcentral, by Hootsuite
Oracle CRM On Demand
9.0
Compensation management
Sparkcentral, by Hootsuite
Oracle CRM On Demand
8.0

Platform

Sparkcentral, by Hootsuite
Oracle CRM On Demand
7.0
Mobile access
Sparkcentral, by Hootsuite
Oracle CRM On Demand
7.0

Pros

Sparkcentral, by Hootsuite

  • The biggest advantage of the Sparkcentral platform is its "inbox zero" philosophy. With this, our customer support requests are queued within the app, and agents need to work down the queue to keep it empty.
  • The app is designed from the ground up for customer care - instead of taking a generic social platform, and sprinkling in some customer care tools. Everything about Sparkcental is designed for helping our customers.
  • Sparkcentral allows us to do much better CRM. We can make customer notes, see recent interactions, determine who helped the customer (and when).
Anonymous | TrustRadius Reviewer

Oracle CRM On Demand

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Michelle Prand | TrustRadius Reviewer

Cons

Sparkcentral, by Hootsuite

  • In the beginning our team had the option to see what another user was typing as they responded to a post. With the latest update, this was taken away. That feature was key for us to shadow agents remotely who are still in training to provide real time feedback.
  • Our company has a number of different brands that we manage. Having a truly unified queue would be a great addition for us!
  • The bulk resolve should allow the option to select on the posts that you wish to resolve instead of selecting a time frame for bulk resolve. Often we find that marketing posts generate more volume in the evening. However, there are sometimes posts where the customer needs assistance during that time. So, if we were to bulk resolve for a certain number of evening hours we would potentially miss a customer's concern through that option as it is currently. But, if the option was to go through and select on all marketing posts and then bulk resolve you would ensure that you are not missing a post where a customer needs assistance.
Anonymous | TrustRadius Reviewer

Oracle CRM On Demand

  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
Cristian Bodnarasec | TrustRadius Reviewer

Likelihood to Renew

Sparkcentral, by Hootsuite

Sparkcentral, by Hootsuite 8.7
Based on 4 answers
Sparkcentral has never given us a good reason to consider any other option. Aside from all the positive points I mentioned in previous areas of this review, something else that has really impressed us is their customer service (makes sense, they're a customer service company after all!). Any time we have a question or concern, we send them an email and we get a response almost instantly.
Andrew (Drew) Johnston | TrustRadius Reviewer

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Usability

Sparkcentral, by Hootsuite

No score
No answers yet
No answers on this topic

Oracle CRM On Demand

Oracle CRM On Demand 9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Rose Kipkemoi | TrustRadius Reviewer

Support Rating

Sparkcentral, by Hootsuite

Sparkcentral, by Hootsuite 9.0
Based on 4 answers
Sparkcentral is very concerned about its customer satifsfaction, and will go to great lengths to get issue fixed rapidly
Kim Daenen | TrustRadius Reviewer

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Implementation Rating

Sparkcentral, by Hootsuite

No score
No answers yet
No answers on this topic

Oracle CRM On Demand

Oracle CRM On Demand 10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand | TrustRadius Reviewer

Alternatives Considered

Sparkcentral, by Hootsuite

Sparkcentral does what it has offered to do, where other software made empty promises, Sparkcentral delivers. They also inform us, anytime they are undergoing maintenance or when Twitter or Facebook has an API change, where in previous cases we would have to discover this ourselves.
Tukio Machini | TrustRadius Reviewer

Oracle CRM On Demand

Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
Anonymous | TrustRadius Reviewer

Return on Investment

Sparkcentral, by Hootsuite

  • Positive: Clients really like the reporting features.
  • Positive: Being able to search users for our clients who may have reported a complaint [somewhere] other than on social media. Also being able to see if they've reached out to us but deleted a comment is helpful.
Renn Johnson | TrustRadius Reviewer

Oracle CRM On Demand

  • A single platform for tracking, reporting, and control of all data and clients records
  • Manageable outsourcing for development and support functions for the applications we need to use.
  • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Sparkcentral, by Hootsuite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Sparkcentral, by Hootsuite Editions & Modules

Edition
Starter Package$1
Omnichannel Package$$2
Enterprise Package$$$3
  1. Unlimited amount of seats, Best for starters in Messaging
  2. Unlimited amount of users, Best for growing Messaging Teams
  3. Unlimited amount of users, Best for advanced organizations
Additional Pricing Details
Starter Package $ Unlimited amount of seats Best for starters in Messaging Channels can include Facebook, Instagram, WhatsApp, Twitter, Web Chat, App Chat, SMS, Webform Access to all platform features Basic chatbot and automation options No API integrations Up to 2000 closed conversations/month Self service onboarding 24/7 support Omnichannel Package $$ Unlimited amount of users Best for growing Messaging Teams Channels can include Facebook, Instagram, WhatsApp, Twitter, Web Chat, App Chat, SMS, Webform, WeChat, Telegram, Line, ABC, RCS Access to all platform features AI based chatbot and automation options Standard API integrations Up to 5000 closed conversations/month Guided onboarding 24/7 support Enterprise Package $$$ Unlimited amount of users Best for advanced organizations Channels can include Facebook, Instagram, WhatsApp, Twitter, Web Chat, App Chat, SMS, Webform, WeChat, Telegram, Line, ABC, RCS Access to all platform features Advanced AI based chatbot and automation options Advanced API integrations Custom amount of closed conversations/month Customer Success Manager 24/7 support We calculate our price on monthly conversations. There is no extra fee for extra agents. Price on demand. (Request a Demo only, No Pricing Page available yet)

Oracle CRM On Demand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle CRM On Demand Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Sparkcentral, by Hootsuite
9.9
Oracle CRM On Demand
7.0

Likelihood to Renew

Sparkcentral, by Hootsuite
8.7
Oracle CRM On Demand

Usability

Sparkcentral, by Hootsuite
Oracle CRM On Demand
9.0

Support Rating

Sparkcentral, by Hootsuite
9.0
Oracle CRM On Demand

Implementation Rating

Sparkcentral, by Hootsuite
Oracle CRM On Demand
10.0

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