ServiceNow Customer Service Management vs. Sparkcentral (discontinued)
ServiceNow Customer Service Management vs. Sparkcentral (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A | |
Sparkcentral (discontinued) | N/A | Sparkcentral was a social customer care solution and cloud-based customer engagement platform that catered specifically to customer care teams within large enterprises, enabling them to deliver real-time social customer service. Sparkcentral was acquired by Hootsuite in January 2021. The product has since been discontinued. | N/A |
ServiceNow Customer Service Management | Sparkcentral (discontinued) | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
ServiceNow Customer Service Management | Sparkcentral (discontinued) | |
---|---|---|
Top Pros |
| |
Top Cons |
|
|
ServiceNow Customer Service Management | Sparkcentral (discontinued) | |||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| |||||||||||||||||||||
Self Help Community |
| |||||||||||||||||||||
Multi-Channel Help |
|
ServiceNow Customer Service Management | Sparkcentral (discontinued) | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Emplifi Social Marketing Cloud Score 8.9 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | Emplifi Social Marketing Cloud Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ServiceNow Customer Service Management | Sparkcentral (discontinued) | |
---|---|---|
Likelihood to Recommend | 7.4 (6 ratings) | 10.0 (16 ratings) |
Likelihood to Renew | - (0 ratings) | 8.7 (4 ratings) |
Usability | 10.0 (1 ratings) | 10.0 (1 ratings) |
Support Rating | 9.0 (1 ratings) | 10.0 (3 ratings) |
ServiceNow Customer Service Management | Sparkcentral (discontinued) | |
---|---|---|
Likelihood to Recommend | ServiceNow | Discontinued Products |
Pros | ServiceNow | Discontinued Products |
Cons | ServiceNow | Discontinued Products |
Likelihood to Renew | ServiceNow No answers on this topic | Discontinued Products |
Usability | ServiceNow | Discontinued Products |
Support Rating | ServiceNow | Discontinued Products |
Alternatives Considered | ServiceNow | Discontinued Products |
Return on Investment | ServiceNow | Discontinued Products |
ScreenShots |