What users are saying about
23 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 4 out of 100

Likelihood to Recommend

Sparkcentral, by Hootsuite

This is a great tool to use to manage social media accounts especially if you have several different pages you manage like we do. It is very user friendly, and easy to train new agents on. I have no complaints. We love this tool! Thank you again Sparkcentral! You rock
Melinda Cox | TrustRadius Reviewer

Talisma Social CRM

If your company has a lot of data and needs a way to parse through it on a regular basis, Talisma is the software for you. If you want an easy to use system that has pretty graphics and a great user interface, look at other tools to see if you can find a better one.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Sparkcentral, by Hootsuite
Talisma Social CRM
5.6
Customer data management / contact management
Sparkcentral, by Hootsuite
Talisma Social CRM
8.0
Workflow management
Sparkcentral, by Hootsuite
Talisma Social CRM
6.0
Territory management
Sparkcentral, by Hootsuite
Talisma Social CRM
6.0
Opportunity management
Sparkcentral, by Hootsuite
Talisma Social CRM
4.0
Integration with email client (e.g., Outlook or Gmail)
Sparkcentral, by Hootsuite
Talisma Social CRM
3.0
Contract management
Sparkcentral, by Hootsuite
Talisma Social CRM
4.0
Quote & order management
Sparkcentral, by Hootsuite
Talisma Social CRM
5.0
Interaction tracking
Sparkcentral, by Hootsuite
Talisma Social CRM
9.0
Channel / partner relationship management
Sparkcentral, by Hootsuite
Talisma Social CRM
5.0

Customer Service & Support

Sparkcentral, by Hootsuite
Talisma Social CRM
4.7
Case management
Sparkcentral, by Hootsuite
Talisma Social CRM
3.0
Call center management
Sparkcentral, by Hootsuite
Talisma Social CRM
5.0
Help desk management
Sparkcentral, by Hootsuite
Talisma Social CRM
6.0

Marketing Automation

Sparkcentral, by Hootsuite
Talisma Social CRM
4.0
Lead management
Sparkcentral, by Hootsuite
Talisma Social CRM
5.0
Email marketing
Sparkcentral, by Hootsuite
Talisma Social CRM
3.0

CRM Project Management

Sparkcentral, by Hootsuite
Talisma Social CRM
6.0
Task management
Sparkcentral, by Hootsuite
Talisma Social CRM
7.0
Billing and invoicing management
Sparkcentral, by Hootsuite
Talisma Social CRM
4.0
Reporting
Sparkcentral, by Hootsuite
Talisma Social CRM
7.0

CRM Reporting & Analytics

Sparkcentral, by Hootsuite
Talisma Social CRM
5.7
Forecasting
Sparkcentral, by Hootsuite
Talisma Social CRM
5.0
Pipeline visualization
Sparkcentral, by Hootsuite
Talisma Social CRM
3.0
Customizable reports
Sparkcentral, by Hootsuite
Talisma Social CRM
9.0

Customization

Sparkcentral, by Hootsuite
Talisma Social CRM
6.3
Custom fields
Sparkcentral, by Hootsuite
Talisma Social CRM
9.0
Custom objects
Sparkcentral, by Hootsuite
Talisma Social CRM
8.0
Scripting environment
Sparkcentral, by Hootsuite
Talisma Social CRM
3.0
API for custom integration
Sparkcentral, by Hootsuite
Talisma Social CRM
5.0

Security

Sparkcentral, by Hootsuite
Talisma Social CRM
5.5
Single sign-on capability
Sparkcentral, by Hootsuite
Talisma Social CRM
2.0
Role-based user permissions
Sparkcentral, by Hootsuite
Talisma Social CRM
9.0

Social CRM

Sparkcentral, by Hootsuite
Talisma Social CRM
4.0
Social data
Sparkcentral, by Hootsuite
Talisma Social CRM
5.0
Social engagement
Sparkcentral, by Hootsuite
Talisma Social CRM
3.0

Integrations with 3rd-party Software

Sparkcentral, by Hootsuite
Talisma Social CRM
3.5
Marketing automation
Sparkcentral, by Hootsuite
Talisma Social CRM
4.0
Compensation management
Sparkcentral, by Hootsuite
Talisma Social CRM
3.0

Platform

Sparkcentral, by Hootsuite
Talisma Social CRM
4.0
Mobile access
Sparkcentral, by Hootsuite
Talisma Social CRM
4.0

Pros

Sparkcentral, by Hootsuite

  • The biggest advantage of the Sparkcentral platform is its "inbox zero" philosophy. With this, our customer support requests are queued within the app, and agents need to work down the queue to keep it empty.
  • The app is designed from the ground up for customer care - instead of taking a generic social platform, and sprinkling in some customer care tools. Everything about Sparkcental is designed for helping our customers.
  • Sparkcentral allows us to do much better CRM. We can make customer notes, see recent interactions, determine who helped the customer (and when).
Anonymous | TrustRadius Reviewer

Talisma Social CRM

  • Tracks information.
  • Sorts and categorizes data.
  • A lot of flexibility.
Anonymous | TrustRadius Reviewer

Cons

Sparkcentral, by Hootsuite

  • In the beginning our team had the option to see what another user was typing as they responded to a post. With the latest update, this was taken away. That feature was key for us to shadow agents remotely who are still in training to provide real time feedback.
  • Our company has a number of different brands that we manage. Having a truly unified queue would be a great addition for us!
  • The bulk resolve should allow the option to select on the posts that you wish to resolve instead of selecting a time frame for bulk resolve. Often we find that marketing posts generate more volume in the evening. However, there are sometimes posts where the customer needs assistance during that time. So, if we were to bulk resolve for a certain number of evening hours we would potentially miss a customer's concern through that option as it is currently. But, if the option was to go through and select on all marketing posts and then bulk resolve you would ensure that you are not missing a post where a customer needs assistance.
Anonymous | TrustRadius Reviewer

Talisma Social CRM

  • Not easy to use.
  • Takes a lot of time to understand the basics.
  • Issues with data and lists.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Sparkcentral, by Hootsuite

Sparkcentral, by Hootsuite 8.7
Based on 4 answers
Sparkcentral has never given us a good reason to consider any other option. Aside from all the positive points I mentioned in previous areas of this review, something else that has really impressed us is their customer service (makes sense, they're a customer service company after all!). Any time we have a question or concern, we send them an email and we get a response almost instantly.
Andrew (Drew) Johnston | TrustRadius Reviewer

Talisma Social CRM

No score
No answers yet
No answers on this topic

Support Rating

Sparkcentral, by Hootsuite

Sparkcentral, by Hootsuite 9.0
Based on 4 answers
Sparkcentral is very concerned about its customer satifsfaction, and will go to great lengths to get issue fixed rapidly
Kim Daenen | TrustRadius Reviewer

Talisma Social CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Sparkcentral, by Hootsuite

Sparkcentral does what it has offered to do, where other software made empty promises, Sparkcentral delivers. They also inform us, anytime they are undergoing maintenance or when Twitter or Facebook has an API change, where in previous cases we would have to discover this ourselves.
Tukio Machini | TrustRadius Reviewer

Talisma Social CRM

Talisma is a little behind the times compared to the other competition on the market. It has most of the tools to be successful, but it takes some deep diving into the software to figure out exactly how to use each of these tools to get the job done on a daily basis.
Anonymous | TrustRadius Reviewer

Return on Investment

Sparkcentral, by Hootsuite

  • Positive: Clients really like the reporting features.
  • Positive: Being able to search users for our clients who may have reported a complaint [somewhere] other than on social media. Also being able to see if they've reached out to us but deleted a comment is helpful.
Renn Johnson | TrustRadius Reviewer

Talisma Social CRM

  • Positive: It has helped find new leads.
  • Positive: It has helped run reports.
  • Negative: It has taken a lot of time to manage.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Sparkcentral, by Hootsuite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Sparkcentral, by Hootsuite Editions & Modules

Edition
Starter Package$1
Omnichannel Package$$2
Enterprise Package$$$3
  1. Unlimited amount of seats, Best for starters in Messaging
  2. Unlimited amount of users, Best for growing Messaging Teams
  3. Unlimited amount of users, Best for advanced organizations
Additional Pricing Details
Starter Package $ Unlimited amount of seats Best for starters in Messaging Channels can include Facebook, Instagram, WhatsApp, Twitter, Web Chat, App Chat, SMS, Webform Access to all platform features Basic chatbot and automation options No API integrations Up to 2000 closed conversations/month Self service onboarding 24/7 support Omnichannel Package $$ Unlimited amount of users Best for growing Messaging Teams Channels can include Facebook, Instagram, WhatsApp, Twitter, Web Chat, App Chat, SMS, Webform, WeChat, Telegram, Line, ABC, RCS Access to all platform features AI based chatbot and automation options Standard API integrations Up to 5000 closed conversations/month Guided onboarding 24/7 support Enterprise Package $$$ Unlimited amount of users Best for advanced organizations Channels can include Facebook, Instagram, WhatsApp, Twitter, Web Chat, App Chat, SMS, Webform, WeChat, Telegram, Line, ABC, RCS Access to all platform features Advanced AI based chatbot and automation options Advanced API integrations Custom amount of closed conversations/month Customer Success Manager 24/7 support We calculate our price on monthly conversations. There is no extra fee for extra agents. Price on demand. (Request a Demo only, No Pricing Page available yet)

Talisma Social CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Talisma Social CRM Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Sparkcentral, by Hootsuite
9.9
Talisma Social CRM
4.0

Likelihood to Renew

Sparkcentral, by Hootsuite
8.7
Talisma Social CRM

Support Rating

Sparkcentral, by Hootsuite
9.0
Talisma Social CRM

Add comparison