What users are saying about
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Top Rated
860 Ratings

Hootsuite

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Top Rated
860 Ratings
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Score 8 out of 100
15 Ratings
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Score 8.2 out of 100

Feature Set Ratings

    Listening/monitoring

    7.7

    Hootsuite

    77%

    Verint Messaging

    Feature Set Not Supported
    N/A
    Hootsuite ranks higher in 4/4 features

    Boolean keyword searches

    7.7
    77%
    122 Ratings
    N/A
    0 Ratings

    Filtering out noise/spam

    7.4
    74%
    133 Ratings
    N/A
    0 Ratings

    Sentiment analysis

    7.6
    76%
    127 Ratings
    N/A
    0 Ratings

    Broad channel coverage

    8.2
    82%
    175 Ratings
    N/A
    0 Ratings

    Publishing

    8.3

    Hootsuite

    83%

    Verint Messaging

    Feature Set Not Supported
    N/A
    Hootsuite ranks higher in 4/4 features

    Content planning and scheduling

    9.1
    91%
    235 Ratings
    N/A
    0 Ratings

    Audience targeting

    7.8
    78%
    161 Ratings
    N/A
    0 Ratings

    Content optimization

    7.9
    79%
    192 Ratings
    N/A
    0 Ratings

    Workflow management

    8.3
    83%
    199 Ratings
    N/A
    0 Ratings

    Engagement

    8.0

    Hootsuite

    80%

    Verint Messaging

    Feature Set Not Supported
    N/A
    Hootsuite ranks higher in 3/3 features

    Automated routing and prioritization

    7.8
    78%
    145 Ratings
    N/A
    0 Ratings

    Customer interaction histories

    7.9
    79%
    151 Ratings
    N/A
    0 Ratings

    Bulk actions

    8.2
    82%
    173 Ratings
    N/A
    0 Ratings

    Marketing

    7.7

    Hootsuite

    77%

    Verint Messaging

    Feature Set Not Supported
    N/A
    Hootsuite ranks higher in 4/4 features

    Lead generation

    7.1
    71%
    113 Ratings
    N/A
    0 Ratings

    Content marketing

    8.3
    83%
    170 Ratings
    N/A
    0 Ratings

    Paid media management

    7.5
    75%
    108 Ratings
    N/A
    0 Ratings

    Campaigns and promotions

    7.7
    77%
    148 Ratings
    N/A
    0 Ratings

    Channel coverage/integration

    8.6

    Hootsuite

    86%

    Verint Messaging

    Feature Set Not Supported
    N/A
    Hootsuite ranks higher in 7/7 features

    Twitter

    9.2
    92%
    216 Ratings
    N/A
    0 Ratings

    Facebook

    9.0
    90%
    223 Ratings
    N/A
    0 Ratings

    LinkedIn

    8.8
    88%
    198 Ratings
    N/A
    0 Ratings

    Google+

    8.9
    89%
    60 Ratings
    N/A
    0 Ratings

    Instagram

    8.3
    83%
    196 Ratings
    N/A
    0 Ratings

    Pinterest

    7.9
    79%
    105 Ratings
    N/A
    0 Ratings

    YouTube

    8.2
    82%
    100 Ratings
    N/A
    0 Ratings

    Reporting/analytics

    8.0

    Hootsuite

    80%

    Verint Messaging

    Feature Set Not Supported
    N/A
    Hootsuite ranks higher in 3/3 features

    Campaign success analytics

    8.0
    80%
    174 Ratings
    N/A
    0 Ratings

    Real-time tracking

    8.0
    80%
    184 Ratings
    N/A
    0 Ratings

    Competitor analysis

    7.9
    79%
    120 Ratings
    N/A
    0 Ratings

    Account management

    8.4

    Hootsuite

    84%

    Verint Messaging

    Feature Set Not Supported
    N/A
    Hootsuite ranks higher in 2/2 features

    Role-based user permissions & privileges

    8.6
    86%
    173 Ratings
    N/A
    0 Ratings

    Mobile access

    8.1
    81%
    192 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Hootsuite is rated higher in 6 areas: Likelihood to Recommend, Usability, Availability, Performance, Online Training, Implementation Rating
    • Verint Messaging (former Conversocial) is rated higher in 2 areas: Likelihood to Renew, In-Person Training
    • Hootsuite and Verint Messaging (former Conversocial) are tied in 1 area: Support Rating

    Likelihood to Recommend

    8.4

    Hootsuite

    84%
    292 Ratings
    8.2

    Verint Messaging

    82%
    11 Ratings

    Likelihood to Renew

    8.8

    Hootsuite

    88%
    80 Ratings
    9.1

    Verint Messaging

    91%
    6 Ratings

    Usability

    9.0

    Hootsuite

    90%
    27 Ratings
    8.2

    Verint Messaging

    82%
    5 Ratings

    Availability

    10.0

    Hootsuite

    100%
    36 Ratings
    8.7

    Verint Messaging

    87%
    4 Ratings

    Performance

    10.0

    Hootsuite

    100%
    32 Ratings
    8.5

    Verint Messaging

    85%
    4 Ratings

    Support Rating

    8.2

    Hootsuite

    82%
    179 Ratings
    8.2

    Verint Messaging

    82%
    9 Ratings

    In-Person Training

    6.0

    Hootsuite

    60%
    1 Rating
    9.1

    Verint Messaging

    91%
    1 Rating

    Online Training

    10.0

    Hootsuite

    100%
    8 Ratings
    9.1

    Verint Messaging

    91%
    3 Ratings

    Implementation Rating

    10.0

    Hootsuite

    100%
    65 Ratings
    9.1

    Verint Messaging

    91%
    6 Ratings

    Likelihood to Recommend

    Hootsuite

    I think Hootsuite is a great starting platform for anyone who is looking for a tool to help schedule content on multiple social channels. I think it's a great tool to help with distribution and keeping on top of comments on those social channels. It's also a really great platform for anyone on a budget because their free version is really robust for what it provides. However, Hootsuite does not have the best reporting platform (when I used it anyway), and if you're managing multiple brands, it's tricky to add several accounts that you manage in one account.
    Corinne Malo | TrustRadius Reviewer

    Verint Messaging

    From experience, you may ask the Conversocial team to make recommendations on licenses for larger vs. smaller social customer service teams. The need for support and the amount of usage you may get from the tool's robust offering may differ as a result of those precedents. The tool is adaptable in both scenarios it would seem.
    Conway Stone | TrustRadius Reviewer

    Pros

    Hootsuite

    • The product has a really interactive media library which is very helpful even when we are out of images.
    • Customer support of this tool is also very understandable and interactive due to which the experience goes very smoothly.
    • It would not be wrong to say that the usability of this product is one of the greatest strengths of Hootsuite.
    • With this tool modification of scheduled posts is just so simple and easy to do which yields great results as well.
    Jake Widner | TrustRadius Reviewer

    Verint Messaging

    • Previous conversations: This is one of the main reasons why I personally love Conversocial over Hootsuite and other social media engagement tools. Conversocial pulls in all previous interactions we've had with community members and it helps us identify if we've already addressed their problem, if they are a detractor/advocate, and so much more. With other engagement tools, it's frustrating as a community member may repost the same thing over and over again, but at different time periods. If you're unable to see what someone has said in the past, we may waste our time replying to the same thing multiple times, or we also risk responding with the same general advice, when we could try a different approach.
    • Tags and filters: Conversocials use of tags and filters are extremely simple to use. They have shortcuts which help you easily assign a tag to an item and then you can easily pull up each of those tags within Conversocial itself or your can open up an external report. If my team is in a hurry and wants to quickly see a certain tag, we can use the filter option and within seconds we have all the information we need.
    • Simple shortcuts: Conversocial has several shortcuts that save my team a lot of time. One single button on my keyboard can apply sentiment and archive something so it's out of my way. I can also use shortcuts to apply a tag, assign an item, and do other tasks. It may seem like a small benefit but each second saved really adds up throughout each day and week.
    • Communication: As we know, technology has issues and every tech issue Conversocial has experiences has been handled extremely well. I've never encountered any issues contacting Conversocial, we're always notified when they are working on a solution and once the problem has been fixed. We also receive random pop-ups within Conversocial to notify us of known issues before our team experiences them, and when there is a new feature that we should be aware of. Their communication is always on point and it's great to know that we can always rely on them.
    Amy Ortega | TrustRadius Reviewer

    Cons

    Hootsuite

    • Influencer recruitment - we would like to be able to research potential influencers to join our program.
    • Poor reporting and analytics within each platform within the Pro version.
    • Somewhat expensive for the functionality provided.
    • Only 1 user account provided in the Pro version.
    Jeff Thomas | TrustRadius Reviewer

    Verint Messaging

    • I would like to see an improvement in the reporting dashboard which is something I mentioned to Josh (the CEO) on a call back in April. He said that it is something they are working on but to remember that this is truly a customer service social media platform so some of the features that I would like to see may not fit well with the users of the product.
    Kellen McAvoy | TrustRadius Reviewer

    Pricing Details

    Hootsuite

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $49 per month

    Hootsuite Editions & Modules

    Edition
    Professional$491
    Team$1291
    Business$7391
    EnterpriseContact for Pricing
    1. per month
    2. none
    Additional Pricing Details
    Free - 1 user / 2 social accounts Professional @ $49/month - 1 user / 10 social accounts Team @ $129/month - 3 users / 20 social accounts Business - starting @ $739/month - 5 users / 35 social accounts Enterprise - contact for pricing, unlimited users / 50+ social accounts

    Verint Messaging

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    Verint Messaging Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    Hootsuite

    Hootsuite 8.8
    Based on 80 answers
    At this time we are satisfied that Hootsuite offers the most of what we are looking for at the most reasonable price point. As the social media landscape and monitoring/scheduling software changes, so do our needs. We re-evaluate our tools semi-annually or as new tools emerge onto the market. If we find at any point that we aren't gaining an advantage, then we are open to switching products.
    Laura Pence | TrustRadius Reviewer

    Verint Messaging

    Verint Messaging 9.1
    Based on 6 answers
    The only two reasons we would not continue using Conversocial are it's lack of comprehensive analytics and its lack of Radian6's categorization tools. Tags make up for the categorization pretty well, however, and we're considering switching everything over to this now that we've tested tags for a couple months within Conversocial. (I previously wrote that Conversocial lacks support for some social channels like Instagram, LinkedIn, and YouTube, but they have now added Instagram and YouTube.)
    Nolan Perry | TrustRadius Reviewer

    Usability

    Hootsuite

    Hootsuite 9.0
    Based on 27 answers
    The layout of horizontal columns for each stream or search is a very cumbersome way to display information. There isn't an easy way to sort, filter, or otherwise re-organize the streams to limit the current view to relevancy. This is one of the primary reasons why we plan to move to another platform.
    Matthew Hardesty | TrustRadius Reviewer

    Verint Messaging

    Verint Messaging 8.2
    Based on 5 answers
    Because of the number of features it offers and the manner in which they're presented. I've explored a number of other tools that just don't do it as well. When sorting through and responding to hundreds of social media messages each day, the number of clicks it takes to do something really matters. Conversocial does a great job of minimizing clicks and presenting the data we need without having to click to find it
    Nolan Perry | TrustRadius Reviewer

    Reliability and Availability

    Hootsuite

    Hootsuite 10.0
    Based on 36 answers
    Any outages are communicated in advance and have not been a problem. We let our clients know based on communications from HootSuite.Since we operate 24/7 with multiple shifts, planned outages can interfere with our operations, but we can always work around it.
    Anonymous | TrustRadius Reviewer

    Verint Messaging

    Verint Messaging 8.7
    Based on 4 answers
    Downtime is very rare, and the occasional occurrences are typically a problem with Twitter or FB API.
    Andrey Grigoryev | TrustRadius Reviewer

    Performance

    Hootsuite

    Hootsuite 10.0
    Based on 32 answers
    Hootsuite makes passing on articles from the web very easy- when it works! I have had a number of gliches with Chrome where it does not open properly and the solution (after some toing and froing with support) was to uninstall and reinstall. The support staff are always very helpful (which is great!) but the gliches..... well, they suck when you are already busy!
    Michael Royal | TrustRadius Reviewer

    Verint Messaging

    Verint Messaging 8.5
    Based on 4 answers
    Extremely fast, practically in real time.
    David Tull | TrustRadius Reviewer

    Support Rating

    Hootsuite

    Hootsuite 8.2
    Based on 179 answers
    Overall support is very good. Whether it is about giving demonstration, giving a hands on for features, & functionality, Hootsuite customer care team is always up for it. I remember an instance where I was pretty new to use the hootsuite and so asked the hootsuite team for help. With in 1 hour, they assigned a person who gave me complete demonstration of application and helped me in overall functionality and usage of it
    Anonymous | TrustRadius Reviewer

    Verint Messaging

    Verint Messaging 8.2
    Based on 9 answers
    Our account rep at Conversocial has set up a call with me every two weeks to check in, talk about new features, or answer questions. I know I can email or call her for help anytime. Their support team also responds quickly.
    Nolan Perry | TrustRadius Reviewer

    In-Person Training

    Hootsuite

    Hootsuite 6.0
    Based on 1 answer
    Very easy to teach and learn
    Jessica Rudolph | TrustRadius Reviewer

    Verint Messaging

    Verint Messaging 9.1
    Based on 1 answer
    Comprehensive training in all aspects of the software and general usages (including social media) for both agents and managers. Simulation workshops really made the live deployment process very smooth.
    Andrey Grigoryev | TrustRadius Reviewer

    Online Training

    Hootsuite

    Hootsuite 10.0
    Based on 8 answers
    Would rate it a 10. We received two hours of online training and it was of very high-quality. HootSuite also offers HootSuite University which is an extremely comprehensive training portal with self-paced quizzes, training webinars and videos, best-practice papers, product certification, and access to a network of external experts. This is a fantastic resource.
    Anonymous | TrustRadius Reviewer

    Verint Messaging

    Verint Messaging 9.1
    Based on 3 answers
    Outstanding & comprehensive training both on-line and instructor-led. Another crucial differentiator from competitors in our eyes.
    Andrey Grigoryev | TrustRadius Reviewer

    Implementation Rating

    Hootsuite

    Hootsuite 10.0
    Based on 65 answers
    One person of the organization must take the time to understand the product throughly. Next that person should work with the Hootsuite team to maximize the architecture of your platform and mitigate any problems that may crop up. Also, if a team members voices a concern or is having a problem roll your sleeves up and help them if not it can kill support for the product and end any chances of a renewal. Lastly, set aside enough time to allow for training and refresher training. Solve all problems ambiguity can not be permitted
    Edgar Carpenter IV | TrustRadius Reviewer

    Verint Messaging

    Verint Messaging 9.1
    Based on 6 answers
    Without any tech requirement on our end, this was an extraordinarily easy implementation to run, compared to other platforms like live chat or email.
    David Tull | TrustRadius Reviewer

    Alternatives Considered

    Hootsuite

    Hootsuite is a budget-friendly option for us because it has a free version. I know that the other social media management software is more powerful, but they are also a lot more expensive. We've used the free version and been happy with the benefits it can provide. It's also pretty intuitive and user-friendly, so not a steep learning curve, just jump in and start working.
    Anonymous | TrustRadius Reviewer

    Verint Messaging

    Early on we did comparisons with Hootsuite and later with Adobe. While they have similarities, the difference at the time and likely currently, was the personal interest and general accessibility of Conversocial's platform and people. The combination of an effective CRM solution and a team that was readily available to help proved to be the winning formula for our business.
    Conway Stone | TrustRadius Reviewer

    Scalability

    Hootsuite

    We haven't needed to scale it all.
    Anonymous | TrustRadius Reviewer

    Verint Messaging

    No answers on this topic

    Return on Investment

    Hootsuite

    • This product has a direct correlation with our ability to post blogs so without this tool, we would have not been able to post much.
    • It has made so many tasks so quick and prompt that it has altogether saved a significant amount of our time.
    • Their customer support is pretty consistent and that is what I really like about them.
    David Braun | TrustRadius Reviewer

    Verint Messaging

    • One of the biggest benefits we are seeing is that we have reduced the number of post-holiday complaints coming into head office. Since we are responding to issues and concerns as they arise, we can impact overall customer satisfaction.
    • The efficiencies gained from using a centralized platform for managing the response process has enabled us to reduce our team by 50%.
    • We can track that we are responding to a fan's first message within 30 minutes.
    • We can track the number of messages each user engages with.
    • We can see the most effective times of day to post and reply.
    Lauren Stewart | TrustRadius Reviewer

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