What users are saying about
7 Ratings
82 Ratings
7 Ratings
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Score 8.7 out of 100
82 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100

Likelihood to Recommend

Hopin

Hopin is quite expensive if you're holding a larger event with over 1000 registrants, and you want multiple stages. It's not suited for all budgets. It seems more appropriate for a paid virtual event, but large free events, especially since they charge per registrant instead of per attendee, Hopin may not be well suited for.
Nicholas Kouvatsos | TrustRadius Reviewer

Vimeo

If you're a small company with one or two employees, I'm sure that Vimeo is great. When it comes to larger organizations and teams, they clearly are treating such customers stepmotherly. You need a basic account in order to be an admin on a Pro-plan team, but you only get basic support (3 days wait). The teams function is riddled with bugs and affects the whole experience. In this case, I would not recommend Vimeo at all.
Michael Kazarnowicz | TrustRadius Reviewer

Feature Rating Comparison

Video Marketing

Hopin
Vimeo
5.9
Lead generation
Hopin
Vimeo
7.6
Video personalization
Hopin
Vimeo
6.8
eCommerce
Hopin
Vimeo
4.1
Support for advertisements
Hopin
Vimeo
4.7
Video SEO
Hopin
Vimeo
6.7
Integration to Marketing Automation
Hopin
Vimeo
5.5

Video Platform Integrations

Hopin
Vimeo
6.1
Integration to Salesforce.com
Hopin
Vimeo
5.5
Integration to Marketo
Hopin
Vimeo
5.8
Integration to HubSpot
Hopin
Vimeo
6.1
Integration to Eloqua
Hopin
Vimeo
6.0
Integration to LMS
Hopin
Vimeo
7.1

Video Security

Hopin
Vimeo
8.2
Video access controls
Hopin
Vimeo
8.5
User management
Hopin
Vimeo
7.5
Video link sharing
Hopin
Vimeo
8.8
Internal video
Hopin
Vimeo
7.9
External video
Hopin
Vimeo
8.1

Video Player

Hopin
Vimeo
8.2
Player customization
Hopin
Vimeo
7.4
Embedded videos
Hopin
Vimeo
8.9
Video quality / Bandwidth controls
Hopin
Vimeo
8.1
Mobile compatibility
Hopin
Vimeo
8.3

Video Analytics

Hopin
Vimeo
5.6
A/B testing
Hopin
Vimeo
2.1
Streaming quality reports
Hopin
Vimeo
3.4
Per viewer tracking
Hopin
Vimeo
7.1
Per video tracking
Hopin
Vimeo
8.2
Video analytics dashboard
Hopin
Vimeo
7.0

Video Hosting, Management & Storage

Hopin
Vimeo
7.2
On-Demand video
Hopin
Vimeo
7.4
Live streaming
Hopin
Vimeo
7.5
Impact of streaming on network
Hopin
Vimeo
6.2
Video upload & format support
Hopin
Vimeo
6.8
Video library / File management
Hopin
Vimeo
7.1
Video portal
Hopin
Vimeo
8.0

Video Engagement

Hopin
Vimeo
4.1
Audience polling
Hopin
Vimeo
1.5
Audience Q&A / Live chat
Hopin
Vimeo
3.8
Video comments
Hopin
Vimeo
7.0

Pros

Hopin

  • Hopin was very simple to use from the start. If I had any questions, they had answers on their website and their support is great.
  • I like that we could make changes on a regular basis even during the live event.
  • I like that it incorporates a lot of what you find at a in-person event and it translates well virtually.
Brian Burge | TrustRadius Reviewer

Vimeo

  • User-friendly interface for administrators of the account and external viewers. Being able to easily navigate a new platform or software is ideal for anyone.
  • Seamless sharing and embedding across many platforms. Vimeo is well-recognized so it makes it easy for other platforms to recognize Vimeo. The compatibility is outstanding.
  • As an administrator of the account, being able to select viewing privileges may seem like a basic function, but it's so necessary right now with how heavy our organization is utilizing the platform. We can mass upload content early and only release it for the public over time by simply changing it to a public video.
Marissa Roth | TrustRadius Reviewer

Cons

Hopin

  • Hopin should allow customers to upload pre-recorded videos to the platform (hosted by Hopin), for use during the conference. As it stands now, customers must provide their own external video hosting solution (we used Vimeo).
  • Hopin should have some customer support staff based in the USA or Canada, too--not just in the UK.
  • In view of the substantial cost of subscribing to Hopin, it seems as if the number of registrants allowed under the subscription without incurring overage fees should be somewhat higher than 1,000 registrants. (We anticipate going over that limit before our yearly subscription term is over.)
Clinton O'Brien | TrustRadius Reviewer

Vimeo

  • Price - For the full featureset of Vimeo, you will be paying $900 a year as of 2020, and this is expected to only go up over time. Thankfully, Vimeo offers lower tiers with less functionality, and most people will not need the unlimited streaming viewers or whopping 7 TB of storage that you get for the highest level of membership. But it is still a premium price for a premium service.
  • "Suggested" Algorithm - The equivalent of YouTube's suggested videos feature is the Vimeo Staff Picks, which recommends curated content from their team of editors. While this content generally has a high level of production, it is not especially relevant to the video you are watching, or to your watch history as a user. I rarely watch suggested videos in Vimeo.
  • Search - The Vimeo search page is beautiful, having huge thumbnails of videos with a clean, visually-appealing layout. However, the results themselves leave much to be desired. When I search for "jung" to try to find videos on Swiss psychologist C. G. Jung, of the first 18 results, not a single result is actually about C. G. Jung. On Youtube, the first 14 results are all about Jung. When I search for "c. g. jung" on Vimeo I find a number of relevant results, so it's not that the videos are not available in Vimeo. Rather, the search algorithm is not returning relevant results.
Jonah Dempcy | TrustRadius Reviewer

Usability

Hopin

Hopin 10.0
Based on 1 answer
I'm a pretty tech-savvy person but I still feel that Hopin was pretty user-friendly even for those of you who are less tech-savvy. Great thing is, you can play around and test the platform with the free version which allows you to get familiar with it before committing to the paid. I learned most of it on the free version which then made me more confident when deciding to use the paid version. Not only did it help me on the setup side, but it also proved to me that this was what we needed to do what we needed to do.
Brian Burge | TrustRadius Reviewer

Vimeo

Vimeo 9.0
Based on 1 answer
The customization options are vast and very easy to utilize. While there can be a slight learning curve for some advanced features, it is not so steep that it takes a long time to figure out. Support is great at guiding you through anything that might be confusing to you as well
Jeannette Saysomvang | TrustRadius Reviewer

Support Rating

Hopin

Hopin 10.0
Based on 1 answer
For the most part, I was able to find what I needed on Hopin's site but when I couldn't find what I needed, their support was there to answer any questions we had in a very timely manner.
Brian Burge | TrustRadius Reviewer

Vimeo

Vimeo 7.9
Based on 15 answers
Terrible support. When I subscribed to Premium we were guaranteed support. However, after the first e-mail I received from them, I never heard from them again. I sent several emails over the course of a couple of weeks acknowledging that due to covid, I did not expect a miracle overnight and that I was keen to work on the issue with them. I have not heard from customer service at all. This is very disappointing. We lost customers due to the poor quality of the livestreams and were left to sort the issue out without their help.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Hopin

Hopin is an all in one platform, that requires little integration. They are building and updating the product more and more each day so that it's the platform has all the features that you need. From registration to hosting the event, to post-event reporting, Hopin has it all. It is great.
Ashley Jenkins | TrustRadius Reviewer

Vimeo

YouTube was the platform we primarily used previously, after having restrictions and having locked out of a couple of accounts we needed a better platform. We also lost some of our videos. We also have an internal app to track client videos and Vimeo supported it better. With the increased storage and the number of videos we create, we decided Vimeo would be better.
Hanaa Ibham | TrustRadius Reviewer

Return on Investment

Hopin

  • This one is hard to say. We had a solution before, which was virtually free to use and worked okay for us. I can't really tell if using a high-priced platform like Hopin has increased the revenue brought in over the free solution. We would have to do a true split test where we sent half of our attendees to one platform and the other half to Hopin, and see if the additional spend is worth it. As far as true ROI, it's hard to compete with an infinite ROI since the other solution was free. But using Hopin may result in additional profit, meaning we may have made at least our investment more and then some over what we would have made using the free solution.
Nicholas Kouvatsos | TrustRadius Reviewer

Vimeo

  • It allows clients to serve a massive amount of video content within an LMS without eating up disk space or sacrificing bandwidth.
  • The overall cost is very low compared to other tools and there is no 'pay per view' style unstable pricing.
  • The tool has allowed students in other countries to access content faster.
  • NEGATIVE - the upload limits per week, especially on the basic/pro accounts are too restrictive.
Mark Nowowiejski | TrustRadius Reviewer

Pricing Details

Hopin

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Hopin Editions & Modules

Edition
Starter$99.001
BusinessContact Sales
EnterpriseContact Sales
Growth$799.003
  1. per month
  2. per month
Additional Pricing Details

Vimeo

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Vimeo Editions & Modules

Edition
Plus$121
Pro$201
Business$501
Premium$751
  1. per month
Additional Pricing Details

Rating Summary

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