Hornbill Supportworks ITSM vs. N-able MSP Manager
Hornbill Supportworks ITSM vs. N-able MSP Manager
Product | Rating | Most Used By | Product Summary | Starting Price |
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Hornbill | N/A | Hornbill Supportworks is a comprehensive ITSM platform offered by a UK-based company. It competes with BMC Remedy, ServiceNow, Cherwell, FrontRange, and CA Technologies. | N/A | |
N-able MSP Manager | N/A | N-ableā¢ MSP Manager (formerly Solarwinds MSP Manager) is a cloud-based help desk and billing software for IT service providers, which includes a ticketing system, customer portal, technician mobile apps, billing tools, and reporting dashboards. MSP Manager offers a lightweight ticketing system with a quick entry feature that allows users to capture essential information such as customer name, service items, and issue details from any screen. Tickets can also beā¦ | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | ā | ā | ||||||||||||||
More Pricing Information |
Hornbill Supportworks ITSM | N-able MSP Manager | |
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Top Cons |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Hornbill Supportworks ITSM | N-able MSP Manager | |
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Small Businesses | Agiloft Flexible Service Desk Suite ScoreĀ 9.0Ā outĀ ofĀ 10 | Agiloft Flexible Service Desk Suite ScoreĀ 9.0Ā outĀ ofĀ 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite ScoreĀ 9.0Ā outĀ ofĀ 10 | Agiloft Flexible Service Desk Suite ScoreĀ 9.0Ā outĀ ofĀ 10 |
Enterprises | Ivanti Neurons for ITSM ScoreĀ 9.1Ā outĀ ofĀ 10 | Ivanti Neurons for ITSM ScoreĀ 9.1Ā outĀ ofĀ 10 |
All Alternatives | View all alternatives | View all alternatives |
Hornbill Supportworks ITSM | N-able MSP Manager | |
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Likelihood to Recommend | 4.1 (3 ratings) | 4.0 (4 ratings) |
Support Rating | - (0 ratings) | 3.9 (2 ratings) |
Hornbill Supportworks ITSM | N-able MSP Manager | |
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Likelihood to Recommend | Hornbill | N-able |
Pros | Hornbill | N-able |
Cons | Hornbill | N-able |
Support Rating | Hornbill No answers on this topic | N-able |
Alternatives Considered | Hornbill No answers on this topic | N-able |
Return on Investment | Hornbill | N-able |
ScreenShots | N-able MSP Manager Screenshots |