Hornbill Supportworks ITSM vs. Zendesk Suite
Hornbill Supportworks ITSM vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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Hornbill | N/A | Hornbill Supportworks is a comprehensive ITSM platform offered by a UK-based company. It competes with BMC Remedy, ServiceNow, Cherwell, FrontRange, and CA Technologies. | N/A | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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Hornbill Supportworks ITSM | Zendesk Suite | |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Self Help Community |
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Multi-Channel Help |
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Hornbill Supportworks ITSM | Zendesk Suite | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.1 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Hornbill Supportworks ITSM | Zendesk Suite | |
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Likelihood to Recommend | 4.1 (3 ratings) | 8.3 (150 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.4 (23 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
Hornbill Supportworks ITSM | Zendesk Suite | |
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Likelihood to Recommend | Hornbill | Zendesk |
Pros | Hornbill | Zendesk |
Cons | Hornbill | Zendesk |
Likelihood to Renew | Hornbill No answers on this topic | Zendesk |
Usability | Hornbill No answers on this topic | Zendesk |
Reliability and Availability | Hornbill No answers on this topic | Zendesk |
Performance | Hornbill No answers on this topic | Zendesk |
Support Rating | Hornbill No answers on this topic | Zendesk |
Online Training | Hornbill No answers on this topic | Zendesk |
Implementation Rating | Hornbill No answers on this topic | Zendesk |
Alternatives Considered | Hornbill No answers on this topic | Zendesk |
Return on Investment | Hornbill | Zendesk |
ScreenShots | Zendesk Suite Screenshots |